SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Monitor and control the maintenance of office equipment 
SAQA US ID UNIT STANDARD TITLE
13931  Monitor and control the maintenance of office equipment 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative and SMME (Small, Medium and Micro Business) environment, where the acquisition of competence against this standard will add value to the learner`s fob, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Demonstrating and understanding of office equipment maintenance procedures and processes
  • Conducting routine maintenance on designated office equipment 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Office equipment for maintenance will include computer printers, photocopiers, fax machines, personal computers, laptop computers, palmtop computers, scanners, binding machines, overhead projectors, data projectors and any other related equipment.
  • Routine maintenance will include dusting, cleaning, toner refill/replacement, toner waste disposal, cartridge replacement and clearing paper jams.
  • Maintenance materials will include cleaning tools, cleaning materials, brushes, cloths, toner cartridges, ink cartridges, oil and blower. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of office equipment maintenance procedures and processes 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of conducting routine maintenance on office equipment is explained. 

    ASSESSMENT CRITERION 2 
    2. Office equipment for maintenance is identified and listed. 

    ASSESSMENT CRITERION 3 
    3. Procedures for maintenance of office equipment are explained. 

    ASSESSMENT CRITERION 4 
    4. Appropriate personnel are notified of impending maintenance. 

    SPECIFIC OUTCOME 2 
    Monitor and liaise with maintenance providers 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Maintenance providers are identified, listed and contact details are obtained. 

    ASSESSMENT CRITERION 2 
    2. Suggestions and recommendations for suitable maintenance providers are submitted. 

    ASSESSMENT CRITERION 3 
    3. Maintenance agreements are studied and filed. 

    ASSESSMENT CRITERION 4 
    4. Maintenance providers are contacted to repair or maintain equipment where relevant. 

    ASSESSMENT CRITERION 5 
    5. Any problems with maintenance providers are identified and reported. 

    SPECIFIC OUTCOME 3 
    Conduct routine maintenance on designated office equipment 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Type of routine maintenance is identified and explained. 

    ASSESSMENT CRITERION 2 
    2. Safety measures for routine maintenance are described. 

    ASSESSMENT CRITERION 3 
    3. Location of maintenance equipment and accessories are identified and procedure for retrieval is explained. 

    ASSESSMENT CRITERION 4 
    4. Routine maintenance is conducted according to manufacturers' instructions. 

    ASSESSMENT CRITERION 5 
    5. Office equipment is checked to ensure it is in working order before use. 

    ASSESSMENT CRITERION 6 
    6. Maintenance materials are disposed of in accordance with organisational requirements. 

    ASSESSMENT CRITERION 7 
    7. Routine maintenance is conducted within agreed time frames. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standards and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company maintenance procedures
  • Specific details of providers of maintenance
  • Maintenance agreements
  • Routine maintenance procedures and processes 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the maintenance of office equipment. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure that the production area is maintained. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relating to maintenance procedures and providers. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and providers to ensure the effectiveness of the equipment in workplace. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49120   Further Education and Training Certificate: Film, Television and Video Production Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-12-02  Was MICTS until Last Date for Achievement 
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy Training Group 
    3. Action for Blind and Disabled 
    4. Action4 
    5. Afrika Tikkun NCC 
    6. Amilak Training Center 
    7. ASMO INSTITUTE OF BUSINESS AN 
    8. Aspirations Communication Training CC 
    9. Atvance Institute (Pty) Ltd 
    10. Balefile Trading and Services 
    11. Basadipele Skills Development and Training 
    12. BEE Clinic Pty Ltd 
    13. Bells Technical College 
    14. Bokamoso Skills and Economic Development Centre 
    15. Brainwave Projects 1430 cc 
    16. Business Optimization Training Institute (Pty) Ltd 
    17. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    18. College Africa Group (Pty) Ltd 
    19. Common Vision Young Specialist Trading cc 
    20. COMPUSTEPS COLLEGE (PTY) LTD 
    21. CSL Accountants 
    22. Decade Pulse (Pty) Ltd 
    23. Dee's Training (Pty) Ltd 
    24. Delight Computer Training 
    25. Eagle Computer Training 
    26. Ekasi IT Solutions Centre 
    27. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    28. Elangeni Training Institute 
    29. Elchees Software Solutions 
    30. Emalahleni Institute of Techno 
    31. Eshybrand Pty Ltd 
    32. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    33. Finweb Business Consultancy 
    34. Foster-Melliar (Pty) Ltd 
    35. Fourways Private College 
    36. Futurekids SA (Fochville) 
    37. Gender Education & Development Institute (GEDI 
    38. Gigimo Tourism Academy 
    39. Global Institute for Capacity 
    40. HAVOHEJ CONSULTANCY 
    41. Hazyview Computer College 
    42. HILLCROSS BUSINESS SCHOOL (PTY 
    43. Hlanganani ICT (Pty) Ltd 
    44. Ikusasalethu Youth Development Project NPC 
    45. iLearn Corporate Services PTY LTD 
    46. Inqubeko Institute (Pty) Ltd 
    47. IT Academy 
    48. IT-HI-Q Training (PTY) Ltd 
    49. Iyam Training Services 
    50. Jeppe College of Commerce and 
    51. K Boneng Consulting Services P 
    52. K Centre Business Enterprise (PTY) LTD 
    53. Keybase Training Solutions Cc 
    54. KN Training Specialist 
    55. KT Mobile Services 
    56. L and P Computer Academy Pty Ltd 
    57. Loomee Group 
    58. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    59. Makhophila Training 
    60. Masakhane Training and Consult 
    61. MBOWA COLLEGE PTY LTD 
    62. Metanoia Ratings PTY LTD 
    63. Mogapi Education Group (Pty) Ltd 
    64. Moving Ahead Development Agenc 
    65. Mpande Technologies cc 
    66. Mufuka Business and Technical 
    67. Musengavhadzimu Media 
    68. Natfin Holdings Pty Ltd 
    69. NBC Technologies 
    70. Ndulita Solutions 
    71. New Link Computer Skills 
    72. Ntandokazi Holdings Pty Ltd 
    73. NTI College 
    74. Nyathela Business College 
    75. OPELONG BUSINESS INSTITUTE (PT 
    76. Paramixed Pty Ltd 
    77. Pioneer Business Consulting 
    78. Polokwane Technology Institute (Pty) Ltd 
    79. Progressive School of Business 
    80. PRX SCHOOL TEST 
    81. QUARPHIX (PTY) LTD 
    82. Ramotec Business College 
    83. Redefine Human Capital (PTY) L 
    84. Retshetse Training Project 
    85. Richfield Graduate Institute of Technology Pty Ltd 
    86. Rostec Technical FET College (Pty) Ltd 
    87. Sabile Human Resources Consult 
    88. SANDM IT TRAINING (PTY) LTD 
    89. SED Computer Academy 
    90. Sesk Facilitation Development (PTY) LTD 
    91. Silulo Ulutho Technologies 
    92. South West Gauteng Tvet College 
    93. Sozim Trading and Consultancy 
    94. Spears Business and Life Couch Consulting (Pty) Ltd 
    95. Synergistic Covenant Network NPO 
    96. Techtisa (pty) Ltd 
    97. Tembe Service Providers 
    98. Thalita Koume Directions (Pty) Ltd 
    99. The Finishing College (Pty) Lt 
    100. Titan Trade Technologies 
    101. Tlou Foundation College 
    102. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    103. TSP COLLEGE 
    104. TURFLOOP TRAINING SERVICES CC 
    105. Ubuhlanti Sances Trading (Pty) Ltd 
    106. Umbusi Consulting Services 
    107. Universal Knowledge Software 
    108. Varsity Institute of Science & Technology (Pty)Ltd 
    109. Visionary Skill Academy 
    110. Vukani Solutions 
    111. Waterberg TVET College 
    112. Wellinkwise Pty Ltd 
    113. Whitestone College 
    114. Xylo Trading 12 (Pty) Ltd 
    115. Yellow Media Learning Institute (Pty) Ltd 
    116. YITRO INNOVATIONS 
    117. Yonet Training Academy 
    118. ZA WIT (PTY) LTD 
    119. Zealot Business College 
    120. Zikode Development Trust 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.