SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Monitor and control the receiving and satisfaction of visitors 
SAQA US ID UNIT STANDARD TITLE
13930  Monitor and control the receiving and satisfaction of visitors 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Overseeing the reception of visitors
  • Ensuring that visitors are consulted according to organisational requirements
  • Monitoring visitors` satisfaction 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Visitors will include external company employees, clients, general public, delivery/courier services, hawkers, family members, service providers and representatives.
  • Documents/deliveries will include faxes, e-mails, letters, memos, parcels, gifts, flowers etc. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Oversee the reception of visitors 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors are received according to the organisational standards. 

    ASSESSMENT CRITERION 2 
    2. All documents/deliveries are processed according to organisational standards. 

    ASSESSMENT CRITERION 3 
    3. Areas of non-conformance are identified, noted and recorded for possible remedial action. 

    ASSESSMENT CRITERION 4 
    4. Areas of improvement are communicated to encumbants. 

    SPECIFIC OUTCOME 2 
    Ensure that visitors are consulted according to organisational requirements 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors are consulted as per company policy. 

    ASSESSMENT CRITERION 2 
    2. Areas of non-compliance are identified, noted and recorded for remedial action. 

    ASSESSMENT CRITERION 3 
    3. Remedial actions are identified and presented for implementation. 

    SPECIFIC OUTCOME 3 
    Monitor visitors' satisfaction 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors' satisfaction is monitored at pre-determined intervals. 

    ASSESSMENT CRITERION 2 
    2. Feedback is obtained from visitors on their satisfaction. 

    ASSESSMENT CRITERION 3 
    3. Feedback is evaluated and analysed to determine satisfaction levels. 

    ASSESSMENT CRITERION 4 
    4. The necessary steps are taken to improve the level of satisfaction. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Methods and techniques for monitoring and controlling personnel and operations
  • Effective communication skills
  • Coaching skills required for remedial action in relation to performance problems 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in the reception area. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others so that visitors` satisfaction is maintained and enhanced. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities which allow for opportunities for the overseeing of reception operations. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to draw accurate conclusions. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and visitors to obtain information on visitors` satisfaction. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  49648   National Certificate: New Venture Creation (SMME)  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-11-16  Was PSETA until Last Date for Achievement 
    Elective  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Elective  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A5 Competence Evolution (Pty) Ltd 
    2. Alabaster Training Centre (Pty) Ltd 
    3. All Connections 
    4. Amandla Obunye Training Academy 
    5. Amandla Obunye Training Academy (Pty) Ltd 
    6. AMATHUBA HUB 
    7. Bidvest Services (PTY) LTD 
    8. BPO Skills Academy Pty Ltd 
    9. Bravo Group Manufacturing (Pty) Ltd 
    10. Cale Developments 
    11. Centre for Entrepreneurship Management and Innovation 
    12. Century Business Academy 
    13. DaySeven Training (Pty) Ltd 
    14. Destiny Management Consultants (Pty) Ltd 
    15. Essential Skills Development Pty Ltd. 
    16. Fort Hare Trading Solutions (Pty) Ltd 
    17. Free State Training and Development Institute 
    18. Gender Education & Development Institute (GEDI 
    19. Global Steel Merchants (Pty) Ltd 
    20. Harvestine Investments (Pty) Ltd 
    21. HCI Skills Training Pty Ltd 
    22. HR Consultancy and Learning (Pty) Ltd 
    23. Ikhono Business Solutions (PTY) LTD 
    24. Ilanga Training Academy 
    25. Imperial Crown Trading 490 Pty Ltd 
    26. Innovative Knowlege Worx Trading And Projects PTY LTD 
    27. Institute of Busines Management of Southern Africa 
    28. Integrated Corporate Skills Solution 
    29. Izithelo Strategic Partners 
    30. Kajal & Associates 
    31. KG Business Development 
    32. Kgaka Kgolo Institute 
    33. KweLanga Training (Pty) Ltd 
    34. LM Training Development (Pty) Ltd 
    35. Majuba Technical Vocational Education and Training 
    36. Matash Holdings (Pty) Ltd 
    37. MMPS Holdings 
    38. Mowils Consultants 
    39. Mpilo Enhle Management Consulting (Pty) Ltd 
    40. Mpumalanga School of Government - MPSG 
    41. Orchards Graduate School (Pty) Ltd 
    42. Pappilon Life and Business Coaching (Pty) Ltd 
    43. Pathways of Purpose Potential Development Centre Pty Ltd 
    44. Positive Thinking Consultants cc 
    45. Prestige Leaders Consulting (Pty) Ltd 
    46. Prior Learning Centre 
    47. Prodigy Business Services 
    48. Prospen Group (Pty) Ltd 
    49. Puisanong Investment Enterprises Pty Ltd 
    50. Quality Solutions 
    51. Ramazwi Security Service and Training Agency (Pty) Ltd 
    52. Rand International Management and Training Consultants (Pty) Ltd 
    53. Rasinkhu Investments 
    54. Regen Institute of Leadership and Management Education 
    55. Regenesys School of Public Management 
    56. SADHANA GOVENDER PROJECT CONSULTANTS (PTY)LTD 
    57. Seed Solutions Academy 
    58. Sisekelo Sustainability Institute 
    59. Sivuka Youth 
    60. Siyaya Skills Cape 
    61. Smart HR Solutions cc 
    62. South African Skills Development Institute SASDI 
    63. Spectrium 
    64. SSD Training Pty Ltd 
    65. Step Ahead Academy (Pty) Ltd 
    66. The Diplomatic Academy 
    67. THE EDUPOWER ACADEMY (PTY) LTD 
    68. The Skills Development Corporation Private (Pty) Ltd 
    69. Tippinggate Business Solutions 
    70. Tloumogale Business Development & Consulting (Pty) Ltd 
    71. TOMM TRAINING SOLUTIONS (PTY) LTD 
    72. TRENTSTONE COLLEGE 
    73. Tshwane Training Institute (Pty) Ltd 
    74. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    75. Vuca Institute of Leadership Development 
    76. Wealth in Progress Training (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.