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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD: |
Monitor and control the receiving and satisfaction of visitors |
SAQA US ID | UNIT STANDARD TITLE | |||
13930 | Monitor and control the receiving and satisfaction of visitors | |||
ORIGINATOR | ||||
SGB Administration | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 03 - Business, Commerce and Management Studies | Office Administration | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular-Fundamental | Level 3 | NQF Level 03 | 4 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Reregistered | 2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
PURPOSE OF THE UNIT STANDARD |
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.
Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance. The qualifying learner is capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
Learners will have demonstrated competence in communication at NQF Level 2. |
UNIT STANDARD RANGE |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Oversee the reception of visitors |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Visitors are received according to the organisational standards. |
ASSESSMENT CRITERION 2 |
2. All documents/deliveries are processed according to organisational standards. |
ASSESSMENT CRITERION 3 |
3. Areas of non-conformance are identified, noted and recorded for possible remedial action. |
ASSESSMENT CRITERION 4 |
4. Areas of improvement are communicated to encumbants. |
SPECIFIC OUTCOME 2 |
Ensure that visitors are consulted according to organisational requirements |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Visitors are consulted as per company policy. |
ASSESSMENT CRITERION 2 |
2. Areas of non-compliance are identified, noted and recorded for remedial action. |
ASSESSMENT CRITERION 3 |
3. Remedial actions are identified and presented for implementation. |
SPECIFIC OUTCOME 3 |
Monitor visitors' satisfaction |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Visitors' satisfaction is monitored at pre-determined intervals. |
ASSESSMENT CRITERION 2 |
2. Feedback is obtained from visitors on their satisfaction. |
ASSESSMENT CRITERION 3 |
3. Feedback is evaluated and analysed to determine satisfaction levels. |
ASSESSMENT CRITERION 4 |
4. The necessary steps are taken to improve the level of satisfaction. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
Accreditation and Moderation:
The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standard and register assessors. |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
Identify and solve problems in the reception area. |
UNIT STANDARD CCFO WORKING |
Work effectively with others so that visitors` satisfaction is maintained and enhanced. |
UNIT STANDARD CCFO ORGANISING |
Organise oneself and one`s activities which allow for opportunities for the overseeing of reception operations. |
UNIT STANDARD CCFO COLLECTING |
Collect, analyse, organise and critically evaluate information in order to draw accurate conclusions. |
UNIT STANDARD CCFO COMMUNICATING |
Communicate effectively with personnel and visitors to obtain information on visitors` satisfaction. |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 50520 | Further Education and Training Certificate: Library Practice | Level 4 | NQF Level 04 | Reregistered | 2023-06-30 | ETDP SETA |
Elective | 49648 | National Certificate: New Venture Creation (SMME) | Level 2 | NQF Level 02 | Reregistered | 2023-06-30 | SERVICES |
Elective | 67465 | National Certificate: Business Administration Services | Level 3 | NQF Level 03 | Reregistered | 2021-06-30 | As per Learning Programmes recorded against this Qual |
Elective | 57804 | National Certificate: Public Administration | Level 3 | NQF Level 03 | Reregistered | 2023-06-30 | PSETA |
Elective | 48513 | National Certificate: Public Administration | Level 3 | NQF Level 03 | Passed the End Date - Status was "Registered" |
2006-11-16 | Was PSETA until Last Date for Achievement |
Elective | 60650 | Professional Qualification: Business Administration | Level 3 | NQF Level 03 | Reregistered | 2021-06-30 | As per Learning Programmes recorded against this Qual |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | 2 BOYS TRAINING CONSULTANTS |
2. | A5 COMPETENCE EVOLUTION PTY LTD |
3. | Academics Dynamics (Pty) Ltd |
4. | ALABASTER TRAINING CENTRE PTY LTD |
5. | ALMENTA 240 |
6. | AMANDLA OBUNYE TRAINING ACADEMY PTY LTD |
7. | Amaqamu Project Management &Consulting |
8. | AMASU CONSULTING PTY LTD |
9. | AMATHUBA HUB |
10. | AMPHI SA PTY LTD |
11. | APHELELE AMAGEZA |
12. | ASHIKA DEEPCHUND AND ASSOCIATES CC |
13. | AUBREY NYIKO BUSINESS ENTERPRISES |
14. | Avenida (Pty) Ltd |
15. | Better Best Skills Development |
16. | BIDVEST SERVICES PTY LTD |
17. | BRAVO GROUP MANUFACTURING PTY LTD |
18. | Camblish Training Institute (Pty) Ltd |
19. | CAMBLISH TRAINING INSTITUTE PTY LTD |
20. | CBM TRAINING PTY LTD |
21. | CENTRE FOR ENTREPRENEURSHIP MANAGEMENT AND INNOVATION |
22. | CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD |
23. | COMPUPORT CC |
24. | DAYSEVEN TRAINING PTY LTD |
25. | DUNSINEA DEVELOPMENT AND CONSULTING PTY LTD |
26. | Edutel Public Service Company |
27. | Eskilz College (Pty) Ltd |
28. | EXCEL FACILITATION |
29. | FENNEC TRADE AND INVESTMENT PTY LTD |
30. | FLIHI TRAINING CC |
31. | Free State Training and Development Institute |
32. | Globalwise Training & Consulting (PTY) Ltd. |
33. | Harvitex cc |
34. | HCI SKILLS TRAINING PTY LTD |
35. | HDPSA GROUP (PTY) LTD |
36. | HEIRS TRAINING AND DEVELOPMENT PTY LTD |
37. | HR CONSULTANCY AND LEARNING PTY LTD |
38. | IKHONO BUSINESS SOLUTIONS PTY LTD |
39. | ILANGA TRAINING ACADEMY |
40. | IMPERIAL CROWN TRADING 490 PTY LTD |
41. | INJEJE TRAINING |
42. | INNOVATIVE KNOWLEGE WORX TRADING AND PROJECTS PTY LTD |
43. | IQ Skills Academy (PTY) LTD. |
44. | IZITHELO STRATEGIC PARTNERS |
45. | Jasintha Pty Ltd |
46. | Jeppe College of Commerce and Computer Studies |
47. | JPM & Associates |
48. | KAJAL ASSOCIATES |
49. | KALIDEEN MANAGEMENT SERVICES PTY LTD |
50. | KEY WELLNESS GROUP OF COMPANIES PTY LTD |
51. | KG BUSINESS DEVELOPMENT |
52. | Khoali Education, Training and development consultants |
53. | KHOSITHI TRAINING |
54. | KMS COLLEGE |
55. | KUKHULA GLOBAL PROJECTS PTY LTD |
56. | KVR TRAINING AND BUSINESS SOLUTIONS PTY LTD |
57. | KWELANGA TRAINING PTY LTD |
58. | KWINDLA INSTITUTE OF LEARNING AND CONSULTING |
59. | LANHAM-LOVE CONSULTING PTY LTD |
60. | Lewerb Holdings (PTY) Ltd |
61. | LIP HOLDINGS |
62. | LORON EDUCATION AND SPORTS MANAGEMENT |
63. | MILLENNIUM SOLUTIONS |
64. | MILZET HOLDINGS PTY LTD |
65. | Mowils Consultants |
66. | MPILO ENHLE MANAGEMENT CONSULTING PTY LTD |
67. | Mtk Corporation Solutions |
68. | NEW BEGINNINGS STAFFING PTY LTD |
69. | NJONJOZELA TRADING |
70. | Nkangala Public FET College - Witbank Campus |
71. | NTI College |
72. | PAPPILON LIFE AND BUSINESS COACHING PTY LTD |
73. | PATHWAYS OF PURPOSE POTENTIAL DEVELOPMENT CENTRE PTY LTD |
74. | Pheto Development & HRSS |
75. | PIROT SECURITY SERVICES |
76. | PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS |
77. | Pro-Active Public Services College (Pty) Ltd |
78. | Pro-African College (PTY) LTD |
79. | PRODIGY BUSINESS SERVICES (PTY) LTD |
80. | PUISANONG INVESTMENT ENTERPRISES PTY LTD |
81. | QUALITY SOLUTIONS |
82. | RAMAZWI SECURITY SERVICES CC |
83. | RAND INTERNATIONAL MANAGEMENT AND TRAINING CONSULTANTS PTY LTD |
84. | RASINKHU INVESTMENTS |
85. | Reflections Development Institute |
86. | Regen Institute of Leadership and Management Education |
87. | Regenesys School of Public Management |
88. | Retshetse Training Project |
89. | Saint Colonel Graduate Institute (PTY) Ltd |
90. | SAMDI |
91. | Seanapyane Resources (Pty) Ltd |
92. | Sebenzisanane Human Capital |
93. | SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY |
94. | SFUMATO LEARNING |
95. | SIGNA ACADEMY PTY LTD |
96. | SIVUKA CONSULTING |
97. | SIYANQOBA SEMINARS |
98. | SIYAYA SKILLS CAPE |
99. | SIYAYA SKILLS INSTITUTE EASTERN CAPE |
100. | Sizanesu Consulting |
101. | SMART HR SOLUTIONS CC |
102. | SOKOZA CONSULTING SERVICES |
103. | SOLVA PROJECTS PTY LTD |
104. | Sozim Trading and Consultancy |
105. | SPECTRIUM |
106. | SSD TRAINING PTY LTD |
107. | SUKUMA CATO CREST |
108. | SYNERGY TRANSFORMATION SOLUTIONS PTY LTD |
109. | Tembe Service Providers |
110. | The Diplomatic Academy |
111. | THE EDUPOWER ACADEMY PTY LTD |
112. | The People Architects |
113. | THE SKILLS DEVELOPMENT CORPORATION PRIVATE PTY LTD |
114. | Tloumogale Business Development & Consulting |
115. | TOMM TRAINING SOLUTIONS PTY LTD |
116. | Training Force (Pty) Ltd (Durban) (TP) |
117. | TRENTSTONE COLLEGE |
118. | UKHIYE CONSULTING |
119. | Universal Knowledge Software |
120. | University of Fort Hare |
121. | V HERRMANNSEN AND ASSOCIATES CC |
122. | VUSHENI LEARNING ACADEMY |
123. | WEALTH IN PROGRESS TRAINING PTY LTD |
124. | WMD CIVILS |
125. | Yellow Media Learning Institute (Pty) Ltd |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |