SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor and control the receiving and satisfaction of visitors 
SAQA US ID UNIT STANDARD TITLE
13930  Monitor and control the receiving and satisfaction of visitors 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Overseeing the reception of visitors
  • Ensuring that visitors are consulted according to organisational requirements
  • Monitoring visitors` satisfaction 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Visitors will include external company employees, clients, general public, delivery/courier services, hawkers, family members, service providers and representatives.
  • Documents/deliveries will include faxes, e-mails, letters, memos, parcels, gifts, flowers etc. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Oversee the reception of visitors 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors are received according to the organisational standards. 

    ASSESSMENT CRITERION 2 
    2. All documents/deliveries are processed according to organisational standards. 

    ASSESSMENT CRITERION 3 
    3. Areas of non-conformance are identified, noted and recorded for possible remedial action. 

    ASSESSMENT CRITERION 4 
    4. Areas of improvement are communicated to encumbants. 

    SPECIFIC OUTCOME 2 
    Ensure that visitors are consulted according to organisational requirements 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors are consulted as per company policy. 

    ASSESSMENT CRITERION 2 
    2. Areas of non-compliance are identified, noted and recorded for remedial action. 

    ASSESSMENT CRITERION 3 
    3. Remedial actions are identified and presented for implementation. 

    SPECIFIC OUTCOME 3 
    Monitor visitors' satisfaction 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors' satisfaction is monitored at pre-determined intervals. 

    ASSESSMENT CRITERION 2 
    2. Feedback is obtained from visitors on their satisfaction. 

    ASSESSMENT CRITERION 3 
    3. Feedback is evaluated and analysed to determine satisfaction levels. 

    ASSESSMENT CRITERION 4 
    4. The necessary steps are taken to improve the level of satisfaction. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Methods and techniques for monitoring and controlling personnel and operations
  • Effective communication skills
  • Coaching skills required for remedial action in relation to performance problems 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in the reception area. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others so that visitors` satisfaction is maintained and enhanced. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities which allow for opportunities for the overseeing of reception operations. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to draw accurate conclusions. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and visitors to obtain information on visitors` satisfaction. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  49648   National Certificate: New Venture Creation (SMME)  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 
    Elective  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  PSETA 
    Elective  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-11-16  Was PSETA until Last Date for Achievement 
    Elective  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2 BOYS TRAINING CONSULTANTS 
    2. A5 COMPETENCE EVOLUTION PTY LTD 
    3. Academics Dynamics (Pty) Ltd 
    4. ALABASTER TRAINING CENTRE PTY LTD 
    5. ALMENTA 240 
    6. AMANDLA OBUNYE TRAINING ACADEMY PTY LTD 
    7. Amaqamu Project Management &Consulting 
    8. AMASU CONSULTING PTY LTD 
    9. AMATHUBA HUB 
    10. AMPHI SA PTY LTD 
    11. APHELELE AMAGEZA 
    12. ASHIKA DEEPCHUND AND ASSOCIATES CC 
    13. AUBREY NYIKO BUSINESS ENTERPRISES 
    14. Avenida (Pty) Ltd 
    15. Better Best Skills Development 
    16. BIDVEST SERVICES PTY LTD 
    17. BRAVO GROUP MANUFACTURING PTY LTD 
    18. Camblish Training Institute (Pty) Ltd 
    19. CAMBLISH TRAINING INSTITUTE PTY LTD 
    20. CBM TRAINING PTY LTD 
    21. CENTRE FOR ENTREPRENEURSHIP MANAGEMENT AND INNOVATION 
    22. CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD 
    23. COMPUPORT CC 
    24. DAYSEVEN TRAINING PTY LTD 
    25. DUNSINEA DEVELOPMENT AND CONSULTING PTY LTD 
    26. Edutel Public Service Company 
    27. Eskilz College (Pty) Ltd 
    28. EXCEL FACILITATION 
    29. FENNEC TRADE AND INVESTMENT PTY LTD 
    30. FLIHI TRAINING CC 
    31. Free State Training and Development Institute 
    32. Globalwise Training & Consulting (PTY) Ltd. 
    33. Harvitex cc 
    34. HCI SKILLS TRAINING PTY LTD 
    35. HDPSA GROUP (PTY) LTD 
    36. HEIRS TRAINING AND DEVELOPMENT PTY LTD 
    37. HR CONSULTANCY AND LEARNING PTY LTD 
    38. IKHONO BUSINESS SOLUTIONS PTY LTD 
    39. ILANGA TRAINING ACADEMY 
    40. IMPERIAL CROWN TRADING 490 PTY LTD 
    41. INJEJE TRAINING 
    42. INNOVATIVE KNOWLEGE WORX TRADING AND PROJECTS PTY LTD 
    43. IQ Skills Academy (PTY) LTD. 
    44. IZITHELO STRATEGIC PARTNERS 
    45. Jasintha Pty Ltd 
    46. Jeppe College of Commerce and Computer Studies 
    47. JPM & Associates 
    48. KAJAL ASSOCIATES 
    49. KALIDEEN MANAGEMENT SERVICES PTY LTD 
    50. KEY WELLNESS GROUP OF COMPANIES PTY LTD 
    51. KG BUSINESS DEVELOPMENT 
    52. Khoali Education, Training and development consultants 
    53. KHOSITHI TRAINING 
    54. KMS COLLEGE 
    55. KUKHULA GLOBAL PROJECTS PTY LTD 
    56. KVR TRAINING AND BUSINESS SOLUTIONS PTY LTD 
    57. KWELANGA TRAINING PTY LTD 
    58. KWINDLA INSTITUTE OF LEARNING AND CONSULTING 
    59. LANHAM-LOVE CONSULTING PTY LTD 
    60. Lewerb Holdings (PTY) Ltd 
    61. LIP HOLDINGS 
    62. LORON EDUCATION AND SPORTS MANAGEMENT 
    63. MILLENNIUM SOLUTIONS 
    64. MILZET HOLDINGS PTY LTD 
    65. Mowils Consultants 
    66. MPILO ENHLE MANAGEMENT CONSULTING PTY LTD 
    67. Mtk Corporation Solutions 
    68. NEW BEGINNINGS STAFFING PTY LTD 
    69. NJONJOZELA TRADING 
    70. Nkangala Public FET College - Witbank Campus 
    71. NTI College 
    72. PAPPILON LIFE AND BUSINESS COACHING PTY LTD 
    73. PATHWAYS OF PURPOSE POTENTIAL DEVELOPMENT CENTRE PTY LTD 
    74. Pheto Development & HRSS 
    75. PIROT SECURITY SERVICES 
    76. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    77. Pro-Active Public Services College (Pty) Ltd 
    78. Pro-African College (PTY) LTD 
    79. PRODIGY BUSINESS SERVICES (PTY) LTD 
    80. PUISANONG INVESTMENT ENTERPRISES PTY LTD 
    81. QUALITY SOLUTIONS 
    82. RAMAZWI SECURITY SERVICES CC 
    83. RAND INTERNATIONAL MANAGEMENT AND TRAINING CONSULTANTS PTY LTD 
    84. RASINKHU INVESTMENTS 
    85. Reflections Development Institute 
    86. Regen Institute of Leadership and Management Education 
    87. Regenesys School of Public Management 
    88. Retshetse Training Project 
    89. Saint Colonel Graduate Institute (PTY) Ltd 
    90. SAMDI 
    91. Seanapyane Resources (Pty) Ltd 
    92. Sebenzisanane Human Capital 
    93. SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY 
    94. SFUMATO LEARNING 
    95. SIGNA ACADEMY PTY LTD 
    96. SIVUKA CONSULTING 
    97. SIYANQOBA SEMINARS 
    98. SIYAYA SKILLS CAPE 
    99. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    100. Sizanesu Consulting 
    101. SMART HR SOLUTIONS CC 
    102. SOKOZA CONSULTING SERVICES 
    103. SOLVA PROJECTS PTY LTD 
    104. Sozim Trading and Consultancy 
    105. SPECTRIUM 
    106. SSD TRAINING PTY LTD 
    107. SUKUMA CATO CREST 
    108. SYNERGY TRANSFORMATION SOLUTIONS PTY LTD 
    109. Tembe Service Providers 
    110. The Diplomatic Academy 
    111. THE EDUPOWER ACADEMY PTY LTD 
    112. The People Architects 
    113. THE SKILLS DEVELOPMENT CORPORATION PRIVATE PTY LTD 
    114. Tloumogale Business Development & Consulting 
    115. TOMM TRAINING SOLUTIONS PTY LTD 
    116. Training Force (Pty) Ltd (Durban) (TP) 
    117. TRENTSTONE COLLEGE 
    118. UKHIYE CONSULTING 
    119. Universal Knowledge Software 
    120. University of Fort Hare 
    121. V HERRMANNSEN AND ASSOCIATES CC 
    122. VUSHENI LEARNING ACADEMY 
    123. WEALTH IN PROGRESS TRAINING PTY LTD 
    124. WMD CIVILS 
    125. Yellow Media Learning Institute (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.