SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor and control the receiving and satisfaction of visitors 
SAQA US ID UNIT STANDARD TITLE
13930  Monitor and control the receiving and satisfaction of visitors 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Overseeing the reception of visitors
  • Ensuring that visitors are consulted according to organisational requirements
  • Monitoring visitors` satisfaction 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Visitors will include external company employees, clients, general public, delivery/courier services, hawkers, family members, service providers and representatives.
  • Documents/deliveries will include faxes, e-mails, letters, memos, parcels, gifts, flowers etc. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Oversee the reception of visitors 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors are received according to the organisational standards. 

    ASSESSMENT CRITERION 2 
    2. All documents/deliveries are processed according to organisational standards. 

    ASSESSMENT CRITERION 3 
    3. Areas of non-conformance are identified, noted and recorded for possible remedial action. 

    ASSESSMENT CRITERION 4 
    4. Areas of improvement are communicated to encumbants. 

    SPECIFIC OUTCOME 2 
    Ensure that visitors are consulted according to organisational requirements 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors are consulted as per company policy. 

    ASSESSMENT CRITERION 2 
    2. Areas of non-compliance are identified, noted and recorded for remedial action. 

    ASSESSMENT CRITERION 3 
    3. Remedial actions are identified and presented for implementation. 

    SPECIFIC OUTCOME 3 
    Monitor visitors' satisfaction 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors' satisfaction is monitored at pre-determined intervals. 

    ASSESSMENT CRITERION 2 
    2. Feedback is obtained from visitors on their satisfaction. 

    ASSESSMENT CRITERION 3 
    3. Feedback is evaluated and analysed to determine satisfaction levels. 

    ASSESSMENT CRITERION 4 
    4. The necessary steps are taken to improve the level of satisfaction. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Methods and techniques for monitoring and controlling personnel and operations
  • Effective communication skills
  • Coaching skills required for remedial action in relation to performance problems 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in the reception area. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others so that visitors` satisfaction is maintained and enhanced. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities which allow for opportunities for the overseeing of reception operations. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to draw accurate conclusions. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and visitors to obtain information on visitors` satisfaction. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  49648   National Certificate: New Venture Creation (SMME)  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 
    Elective  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  PSETA 
    Elective  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-11-16  Was PSETA until Last Date for Achievement 
    Elective  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2 BOYS TRAINING CONSULTANTS 
    2. A5 COMPETENCE EVOLUTION PTY LTD 
    3. Academics Dynamics (Pty) Ltd 
    4. ALABASTER TRAINING CENTRE PTY LTD 
    5. ALMENTA 240 
    6. AMANDLA OBUNYE TRAINING ACADEMY PTY LTD 
    7. Amaqamu Project Management &Consulting 
    8. AMASU CONSULTING PTY LTD 
    9. AMATHUBA HUB 
    10. AMPHI SA PTY LTD 
    11. APHELELE AMAGEZA 
    12. ASHIKA DEEPCHUND AND ASSOCIATES CC 
    13. AUBREY NYIKO BUSINESS ENTERPRISES 
    14. Better Best Skills Development 
    15. BIDVEST SERVICES PTY LTD 
    16. BRAVO GROUP MANUFACTURING PTY LTD 
    17. CAMBLISH TRAINING INSTITUTE PTY LTD 
    18. CBM TRAINING PTY LTD 
    19. CENTRE FOR ENTREPRENEURSHIP MANAGEMENT AND INNOVATION 
    20. CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD 
    21. COMPUPORT CC 
    22. DAYSEVEN TRAINING PTY LTD 
    23. DUNSINEA DEVELOPMENT AND CONSULTING PTY LTD 
    24. Edutel Public Service Company 
    25. EXCEL FACILITATION 
    26. FENNEC TRADE AND INVESTMENT PTY LTD 
    27. FLIHI TRAINING CC 
    28. Free State Training and Development Institute 
    29. Globalwise Training & Consulting (PTY) Ltd. 
    30. Harvitex cc 
    31. HCI SKILLS TRAINING PTY LTD 
    32. HDPSA GROUP (PTY) LTD 
    33. HEIRS TRAINING AND DEVELOPMENT PTY LTD 
    34. HR CONSULTANCY AND LEARNING PTY LTD 
    35. IKHONO BUSINESS SOLUTIONS PTY LTD 
    36. ILANGA TRAINING ACADEMY 
    37. IMPERIAL CROWN TRADING 490 PTY LTD 
    38. INJEJE TRAINING 
    39. INNOVATIVE KNOWLEGE WORX TRADING AND PROJECTS PTY LTD 
    40. IQ Skills Academy (PTY) LTD. 
    41. IZITHELO STRATEGIC PARTNERS 
    42. Jeppe College of Commerce and Computer Studies 
    43. KAJAL ASSOCIATES 
    44. KALIDEEN MANAGEMENT SERVICES PTY LTD 
    45. KEY WELLNESS GROUP OF COMPANIES PTY LTD 
    46. KG BUSINESS DEVELOPMENT 
    47. Khoali Education, Training and development consultants 
    48. KHOSITHI TRAINING 
    49. KMS COLLEGE 
    50. KUKHULA GLOBAL PROJECTS PTY LTD 
    51. KVR TRAINING AND BUSINESS SOLUTIONS PTY LTD 
    52. KWELANGA TRAINING PTY LTD 
    53. KWINDLA INSTITUTE OF LEARNING AND CONSULTING 
    54. LANHAM-LOVE CONSULTING PTY LTD 
    55. LIP HOLDINGS 
    56. LORON EDUCATION AND SPORTS MANAGEMENT 
    57. MILLENNIUM SOLUTIONS 
    58. MILZET HOLDINGS PTY LTD 
    59. Mowils Consultants 
    60. MPILO ENHLE MANAGEMENT CONSULTING PTY LTD 
    61. Mtk Corporation Solutions 
    62. NEW BEGINNINGS STAFFING PTY LTD 
    63. NJONJOZELA TRADING 
    64. Nkangala Public FET College - Witbank Campus 
    65. PAPPILON LIFE AND BUSINESS COACHING PTY LTD 
    66. PATHWAYS OF PURPOSE POTENTIAL DEVELOPMENT CENTRE PTY LTD 
    67. Pheto Development & HRSS 
    68. PIROT SECURITY SERVICES 
    69. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    70. Pro-Active Public Services College (Pty) Ltd 
    71. Pro-African College (PTY) LTD 
    72. PRODIGY BUSINESS SERVICES (PTY) LTD 
    73. PUISANONG INVESTMENT ENTERPRISES PTY LTD 
    74. QUALITY SOLUTIONS 
    75. RAMAZWI SECURITY SERVICES CC 
    76. RAND INTERNATIONAL MANAGEMENT AND TRAINING CONSULTANTS PTY LTD 
    77. RASINKHU INVESTMENTS 
    78. Reflections Development Institute 
    79. Regen Institute of Leadership and Management Education 
    80. Regenesys School of Public Management 
    81. Saint Colonel Graduate Institute (PTY) Ltd 
    82. SAMDI 
    83. SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY 
    84. SFUMATO LEARNING 
    85. SIGNA ACADEMY PTY LTD 
    86. SIVUKA CONSULTING 
    87. SIYANQOBA SEMINARS 
    88. SIYAYA SKILLS CAPE 
    89. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    90. Sizanesu Consulting 
    91. SMART HR SOLUTIONS CC 
    92. SOKOZA CONSULTING SERVICES 
    93. SOLVA PROJECTS PTY LTD 
    94. SPECTRIUM 
    95. SSD TRAINING PTY LTD 
    96. SUKUMA CATO CREST 
    97. SYNERGY TRANSFORMATION SOLUTIONS PTY LTD 
    98. The Diplomatic Academy 
    99. THE EDUPOWER ACADEMY PTY LTD 
    100. The People Architects 
    101. THE SKILLS DEVELOPMENT CORPORATION PRIVATE PTY LTD 
    102. Tloumogale Business Development & Consulting 
    103. TOMM TRAINING SOLUTIONS PTY LTD 
    104. Training Force (Pty) Ltd (Durban) (TP) 
    105. TRENTSTONE COLLEGE 
    106. UKHIYE CONSULTING 
    107. University of Fort Hare 
    108. V HERRMANNSEN AND ASSOCIATES CC 
    109. VUSHENI LEARNING ACADEMY 
    110. WEALTH IN PROGRESS TRAINING PTY LTD 
    111. WMD CIVILS 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.