SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Applying Furniture and Appliance Retail/Wholesale practices 
SAQA US ID UNIT STANDARD TITLE
13677  Applying Furniture and Appliance Retail/Wholesale practices 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  20 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2003-12-03  2006-12-03  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-12-03   2010-12-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is an elective standard towards the qualification National Certificate in Retail/Wholesale processes at NQF 2. It gives access to the specialised "Furniture and Appliance" sub-sector whilst aligning practice to world-class standards. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Verbal and written English to the equivalent of NQF 2 

UNIT STANDARD RANGE 
This learning should be demonstrated across a wide range of sector variables including:
  • Type of furniture/appliances
  • Type of delivery mode
  • Distance of delivery
  • Documentation used
  • Safety and housekeeping activities including switching off electrical appliances at close of day, wiring electrical appliances and monitoring electrical wiring and plugs, polishing and dusting stocks, cleaning upholstery, washing appliances, securing portable items, repairing damaged items.
  • Techniques for assembling furniture and appliance displays including displaying whites separately, displaying television and sound separately, connecting appliances for "live" displays, displaying prices and seasonal lines in prominent areas, creating "room" and "household" settings, colour co-ordinating. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receiving furniture/appliance stocks and repossessions. 
    OUTCOME NOTES 
    Receiving furniture/appliance stocks and repossessions in accordance with company procedures and performing a range of safety, securing and housekeeping activities for assembling, maintaining, moving and securing stocks of furniture and appliances. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The ability to produce the following evidence:

    The evidence should be evaluated by a registered assessor:
  • Describe company procedures for receiving and despatching stocks of furniture and appliances.
  • Describe techniques for packing, stacking, storing and maintaining different categories of furniture and appliances.
  • Describe the information and supporting documentation required of customers completing credit application forms.
  • Demonstrate techniques for checking stock availability and cross-checking stock against delivery documentation and loading and secure furniture and appliances onto trucks in accordance with delivery routes.
  • Demonstrate receiving, recording and securing payments received for cash transactions.
  • Demonstrate techniques for assembling furniture and appliance displays by interpreting information given on display layout plan and positioning furniture and appliance as depicted on promotional material.
  • Demonstrate techniques for informing customers of products and services, explaining the various credit terms offered and demonstrating end uses of appliances. 
    		•

    SPECIFIC OUTCOME 2 
    Checking stock availability and condition, loading furniture/appliances onto trucks. 
    OUTCOME NOTES 
    Checking stock availability and condition, loading furniture/appliances onto trucks in accordance with delivery routes and ensuring packing and securing material is appropriate for protecting furniture/appliances during transportation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The ability to produce the following evidence:

    The evidence should be evaluated by a registered assessor:
  • Describe company procedures for receiving and despatching stocks of furniture and appliances.
  • Describe techniques for packing, stacking, storing and maintaining different categories of furniture and appliances.
  • Describe the information and supporting documentation required of customers completing credit application forms.
  • Demonstrate techniques for checking stock availability and cross-checking stock against delivery documentation and loading and secure furniture and appliances onto trucks in accordance with delivery routes.
  • Demonstrate receiving, recording and securing payments received for cash transactions.
  • Demonstrate techniques for assembling furniture and appliance displays by interpreting information given on display layout plan and positioning furniture and appliance as depicted on promotional material.
  • Demonstrate techniques for informing customers of products and services, explaining the various credit terms offered and demonstrating end uses of appliances. 
    		•

    SPECIFIC OUTCOME 3 
    Collecting despatch documentation. 
    OUTCOME NOTES 
    Collecting despatch documentation, confirming deliveries by cross-checking stock against documentation and performing vehicle, load and documenation checks before proceeding with furniture/appliance deliveries. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The ability to produce the following evidence:

    The evidence should be evaluated by a registered assessor:
  • Describe company procedures for receiving and despatching stocks of furniture and appliances.
  • Describe techniques for packing, stacking, storing and maintaining different categories of furniture and appliances.
  • Describe the information and supporting documentation required of customers completing credit application forms.
  • Demonstrate techniques for checking stock availability and cross-checking stock against delivery documentation and loading and secure furniture and appliances onto trucks in accordance with delivery routes.
  • Demonstrate receiving, recording and securing payments received for cash transactions.
  • Demonstrate techniques for assembling furniture and appliance displays by interpreting information given on display layout plan and positioning furniture and appliance as depicted on promotional material.
  • Demonstrate techniques for informing customers of products and services, explaining the various credit terms offered and demonstrating end uses of appliances. 
    		•

    SPECIFIC OUTCOME 4 
    Obtaining proof of delivery and recording customer feedback. 
    OUTCOME NOTES 
    Obtaining proof of delivery and recording customer feedback when assembling furniture/appliances at points of delivery and receiving stock in accordance with company procedures for repossessed goods and trade-ins. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The ability to produce the following evidence:

    The evidence should be evaluated by a registered assessor:
  • Describe company procedures for receiving and despatching stocks of furniture and appliances.
  • Describe techniques for packing, stacking, storing and maintaining different categories of furniture and appliances.
  • Describe the information and supporting documentation required of customers completing credit application forms.
  • Demonstrate techniques for checking stock availability and cross-checking stock against delivery documentation and loading and secure furniture and appliances onto trucks in accordance with delivery routes.
  • Demonstrate receiving, recording and securing payments received for cash transactions.
  • Demonstrate techniques for assembling furniture and appliance displays by interpreting information given on display layout plan and positioning furniture and appliance as depicted on promotional material.
  • Demonstrate techniques for informing customers of products and services, explaining the various credit terms offered and demonstrating end uses of appliances. 
    		•

    SPECIFIC OUTCOME 5 
    Receiving, recording and securing cash transactions. 
    OUTCOME NOTES 
    Receiving, recording and securing cash transactions at points of sale, directing customers to appropriate resources for resolving queries and assisting customers to complete credit application forms. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The ability to produce the following evidence:

    The evidence should be evaluated by a registered assessor:
  • Describe company procedures for receiving and despatching stocks of furniture and appliances.
  • Describe techniques for packing, stacking, storing and maintaining different categories of furniture and appliances.
  • Describe the information and supporting documentation required of customers completing credit application forms.
  • Demonstrate techniques for checking stock availability and cross-checking stock against delivery documentation and loading and secure furniture and appliances onto trucks in accordance with delivery routes.
  • Demonstrate receiving, recording and securing payments received for cash transactions.
  • Demonstrate techniques for assembling furniture and appliance displays by interpreting information given on display layout plan and positioning furniture and appliance as depicted on promotional material.
  • Demonstrate techniques for informing customers of products and services, explaining the various credit terms offered and demonstrating end uses of appliances. 
    		•

    SPECIFIC OUTCOME 6 
    Applying a range of techniques for assembling furniture/appliance displays. 
    OUTCOME NOTES 
    Applying a range of techniques for assembling furniture/appliance displays in accordance with display layout plans and promotion material ensuring deposit and monthly payment terms are clearly visible to customers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The ability to produce the following evidence:

    The evidence should be evaluated by a registered assessor:
  • Describe company procedures for receiving and despatching stocks of furniture and appliances.
  • Describe techniques for packing, stacking, storing and maintaining different categories of furniture and appliances.
  • Describe the information and supporting documentation required of customers completing credit application forms.
  • Demonstrate techniques for checking stock availability and cross-checking stock against delivery documentation and loading and secure furniture and appliances onto trucks in accordance with delivery routes.
  • Demonstrate receiving, recording and securing payments received for cash transactions.
  • Demonstrate techniques for assembling furniture and appliance displays by interpreting information given on display layout plan and positioning furniture and appliance as depicted on promotional material.
  • Demonstrate techniques for informing customers of products and services, explaining the various credit terms offered and demonstrating end uses of appliances. 
    		•

    SPECIFIC OUTCOME 7 
    Providing customer sevice. 
    OUTCOME NOTES 
    Providing customer service by explaining features and benefits of products and services, advising customers of available credit terms, demonstrating product end uses and checking product availability with stores. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The ability to produce the following evidence:

    The evidence should be evaluated by a registered assessor:
  • Describe company procedures for receiving and despatching stocks of furniture and appliances.
  • Describe techniques for packing, stacking, storing and maintaining different categories of furniture and appliances.
  • Describe the information and supporting documentation required of customers completing credit application forms.
  • Demonstrate techniques for checking stock availability and cross-checking stock against delivery documentation and loading and secure furniture and appliances onto trucks in accordance with delivery routes.
  • Demonstrate receiving, recording and securing payments received for cash transactions.
  • Demonstrate techniques for assembling furniture and appliance displays by interpreting information given on display layout plan and positioning furniture and appliance as depicted on promotional material.
  • Demonstrate techniques for informing customers of products and services, explaining the various credit terms offered and demonstrating end uses of appliances. 
    		•


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The Retail/Wholesale SETA in its ETQA role will accredit providers against this unit standard. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:
  • Organisational policies and procedures of delivering furniture and appliances and customer service standards.
  • Occupational Health and Safety Act and company policy on maintaining safety, security and housekeeping standards.
  • Vehicle maintenance procedures and techniques for loading, securing and off-loading furniture and appliances onto trucks.
  • Delivery documentation and procedures for cross-checking stock against delivery documentation.
  • Using FAB sheets to obtain products and services information
  • Product brand names and terms used to describe different product categories.
  • Basic electrical knowledge for connecting plugs, amps etc., and safety procedures for wiring products.
  • Fire fighting procedures for different types of product materials (e.g. wood vs electrical) and contact names in the event of emergencies.
  • Techniques for loading, off-loading, moving and securing furniture and appliances.
  • Techniques for packing, stacking and storing different categories of furniture and appliances.
  • Company policies and procedures for despatching stocks of furniture and appliances.
  • Stock locations and procedures for despatching stocks of furniture and appliances.
  • Techniques for assembling displays of furniture and appliances.
  • Techniques for colour co-ordinating and accessorising "household" and "room" settings.
  • Company policies and procedures for items damages whilst on display.
  • Store layout plans and techniques for interpreting display layout plans and promotional material.
  • Techniques for communicating with customers and demonstrating product end-uses.
  • Company procedures for supplying furniture and appliances to customers via stores department.
  • Knowledge of cleaning agents for furniture and appliances and procedures for cleaning different products.
  • Company procedures for receiving, recording and securing cash payments and criteria for accepting different methods of payment.
  • Company procedures and information to be completed on credit application forms. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems when checking stock availability and loading stock onto trucks so that loaded stock corresponds with delivery documentation and furniture/appliances are loaded onto trucks for easy access and removal at each delivery point. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and ones activities when assembling furniture/appliance displays so that care is taken to co-ordinate colours and conduct checks on all wiring for "live" displays ensuring customer and store safety is maintained. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise, analyse and evaluate products and services FAB sheets so that informed advice is gived to customers and product end-users are adequately demonstrated. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when assisting customers to complete credit application forms so that all relevant details are completed by customers in accordance with company requirements. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively when receiving, recording and securing cash transactions at points of sale so that cash amounts are accurately recorded and other forms of payment are scrutinisd to confirm validity. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  13718   National Certificate: Retail and Wholesale Processes  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2006-12-03  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.