SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Represent stakeholders in consultations and discussions on matters that arise at shop floor level 
SAQA US ID UNIT STANDARD TITLE
12135  Represent stakeholders in consultations and discussions on matters that arise at shop floor level 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for any person who needs to represent a stakeholder with respect to employment relations. Persons credited with this unit standard are able to represent a stakeholder with respect to employment relations issues. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that people starting to learn towards this standard are able to:
  • communicate at NQF level 3
  • understand organisational environment
  • understand and apply conditions of service and relevant agreements and legislation. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify issues for discussion, consultation or negotiation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Information about the issue is obtained. 

    ASSESSMENT CRITERION 2 
    2. Accuracy and validity of the information is verified. 

    ASSESSMENT CRITERION 3 
    3. Merits of the issue is determined and assessed. 

    ASSESSMENT CRITERION 4 
    4. Appropriate forum for issue is identified. 
    ASSESSMENT CRITERION RANGE 
    Fora as determined by best practice, agreements and legislation.
     

    ASSESSMENT CRITERION 5 
    5. Feedback on assessment of issue is given to stakeholder/s. 

    SPECIFIC OUTCOME 2 
    Prepare to participate in relevant forum. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Relevant information is gathered and analysed. 

    ASSESSMENT CRITERION 2 
    2. Case to be presented is mandated with constituency. 

    SPECIFIC OUTCOME 3 
    Represent constituency in relevant forum. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Applicable labour legislation and/or agreement is known and adhered to. 

    ASSESSMENT CRITERION 2 
    2. Participation in discussions is based on analysis of issue. 

    SPECIFIC OUTCOME 4 
    Provide feedback to stakeholder/s. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Outcomes of representation are accurately reported to stakeholder/s. 

    ASSESSMENT CRITERION 2 
    2. Implementation of agreement is monitored, when applicable. 

    ASSESSMENT CRITERION 3 
    3. Appropriate corrective actions are taken as required. 

    ASSESSMENT CRITERION 4 
    4. Consultation is provided to stakeholder/s to prevent recurrence, if applicable. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant ETQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    4. Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes knowledge on
  • information gathering and analysis
  • representation principles
  • feedback principles. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking by, e.g.,
  • representing constituency in relevant forum. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.,
  • identifying issues for discussion, consultation or negotiation.
  • preparing to participate in relevant forum. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by, e.g.,
  • providing feedback to stakeholder/s. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    The SGB: Human Resources Management and Practices has grouped unit standards into four role clusters in its document "A Framework for Qualifications for Professionals and Practitioners in People Management Processes". This unit standard falls into the following cluster:
    ESTABLISH AND MAINTAIN LABOUR AND EMPLOYEE RELATIONS 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  20893   National Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2005-02-13  Was SABPP until Last Date for Achievement 
    Core  21813   National Certificate: First Line Manufacturing Management: Food and Beverage  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2005-06-12  Was FOODBEV until Last Date for Achievement 
    Elective  49403   Further Education and Training Certificate: Steel Tube and Pipe Manufacturing (Seamless Hot-Finished OR Welded OR Cold-Formed)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  MERSETA 
    Elective  21728   National Certificate: Labour Recruitment Consultancy  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2004-06-12  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ArcelorMittal South Africa Ltd (VANDERBIJLPARK) (TP) 
    2. JESUA CONSULTANTS (Hartenbos) (WA) 
    3. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    4. SIYANQOBA SEMINARS PTY LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.