SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Obtain and communicate transport operational information 
SAQA US ID UNIT STANDARD TITLE
11913  Obtain and communicate transport operational information 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2003-12-03  2006-12-03  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-12-03   2010-12-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The Learner will be capable of:

Obtaining all relevant information in order to meet requirements on route and communicating information accurately and timeously to relevant role players thereby ensuring that a quality service is rendered to both internal and external customers. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
What the Learner should know and be able to do, before starting this unit:
  • ABET IV English Literacy
  • ABET II Numeracy. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Obtain operational information required for a trip. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Valid documentation as required in terms of the relevant legislation, is at hand for the trip. 

    ASSESSMENT CRITERION 2 
    2. Relevant operational documentation is at hand for trip and confirmed as accurate and complete. 

    ASSESSMENT CRITERION 3 
    3. All procedures for obtaining and reporting operational information are adhered to. 

    ASSESSMENT CRITERION 4 
    4. Information about the route is obtained via the various sources. 
    ASSESSMENT CRITERION RANGE 
  • Information includes, but is not limited to: Route, Distance, Estimated time of arrival, Road conditions, Service stations, Border Posts, Toll Gates, Weather information.
  • Sources may include, but are not limited to: Documentation, Supervisor, Road Maps, Media reports, Cellular network.
     

  • ASSESSMENT CRITERION 5 
    5. Route information is utilised to plan and prepare for requirements on route and in order to complete rout in a safe and efficient manner. 
    ASSESSMENT CRITERION RANGE 
    Learners credited with this unit standard should be able to determine destination and possible routes; select a route and record route details.
     

    SPECIFIC OUTCOME 2 
    Communicate required information to role players. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Required information is communicated accurately, timeously and completely to the relevant role players. 
    ASSESSMENT CRITERION RANGE 
    Role players include parties in the logistic chain, who will be affected by the information.
    Information includes, but is not limited to: Accidents, Incidents, Breakdowns, Vehicle/product defects, Delays, Complaints, End of trip - operational information.
     

    ASSESSMENT CRITERION 2 
    2. Communication devices are applied correctly and appropriately. 

    ASSESSMENT CRITERION 3 
    3. Appropriate action is taken to rectify defects in communication devices. 

    ASSESSMENT CRITERION 4 
    4. The ability to determine which information should be gathered and to whom it should be communicated, is demonstrated. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and moderation process and criteria to be established by the relevant Education and Training Quality Assurer. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Learner will be able to explain:
  • Operational information required (in terms of nature and manner of reporting per role player).
  • Communication devices within the Learner's context.
  • Effect of cultural differences on communication.
  • Purpose, use and procedures with regard to the required operational documentation.
  • Query procedures.
  • Requirements for documentation in terms of the relevant legislation.
  • Interpretation of road maps. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team (in order to be well prepared for a trip). 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with others (to obtain and accurately convey information). 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems (so that legal aspects with regard to documentation is taken into account as well as weather/road/environmental issues, when planning routes). 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  13716   National Certificate: Professional Driving  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2006-06-29  TETA 
    Elective  49555   National Certificate: Operation of Mobile Explosives Manufacturing Units  Level 3  NQF Level 03  Reregistered  2023-06-30  CHIETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Agisanang SA Training 
    2. Algoa Bus Company 
    3. Buscor 
    4. Gerotek Test Facilities 
    5. Golden Arrow Bus Services_pty Ltd 
    6. He and She Driver Training Centre 
    7. Ikaheng HR Solutions Pty Ltd 
    8. Inkqubela Consultants 
    9. Intercape Mainliner 
    10. Learncorp 
    11. Learning Exchange Pty Ltd 
    12. Makwedeng Training 
    13. Maliwa Investment (Pty)Ltd 
    14. NOSA LOGISTICS PTY LTD 
    15. Phephani Learnerships cc 
    16. Primeserv Corporate Solutions Pty Ltd 
    17. PUTCO Pty Ltd 
    18. SA Maritime School and Transport College 
    19. Safe and Eco Driving Pty Ltd 
    20. SPINA Consultancy cc Cape Town 
    21. Test NN 
    22. THABO Training and Services 
    23. TIESPRO (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.