SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Communication for Hairdressers

SAQA US ID	UNIT STANDARD TITLE
11853	Communication for Hairdressers
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Personal Care
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Registered"		2001-06-13	2004-06-13	SAQA 0936/01
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2005-06-13		2008-06-13

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner is able to communicate effectively as a professional hairdresser in social and business activities.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Basic literacy, communication and language skills equal to a GET NQF Level 1 Certificate.

UNIT STANDARD RANGE

The scope and context of this unit standard include modes of communication such as sign language for hairdressers with hearing disabilities, positive body language and non-verbal communication within the hairdressing salon environment. Professionalism must be demonstrated at all times. Good, simple and correct language includes elements such as tone, speech, rhythm, pitch, speed of voice, articulation and pronunciation.

Positive body language must focus on the impact of facial expression and mannerisms on good communication.

Learners must be able to demonstrate good listening and observation skills when in oral conversation with clients.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Communicate effectively with clients, colleagues and prospective employers - appropriate comm mode

OUTCOME NOTES

Communicate effectively with clients, colleagues and prospective employers by using the appropriate communication mode ensuring that professionalism is maintained at all times.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. A confident and professional manner whilst speaking is projected in the context of hairdressing services.

ASSESSMENT CRITERION 2

2. Good, simple and correct language that is understood by the recipient is used.

ASSESSMENT CRITERION 3

3. Positive body language when in conversation with a client or colleague is demonstrated.

ASSESSMENT CRITERION 4

4. Complaints and responses of client's and colleagues are handled tactfully.

ASSESSMENT CRITERION 5

5. Verbal and/or sign communication is used effectively in the salon environment to suit different types of clients.

ASSESSMENT CRITERION 6

6. The influence of negative body language on successful communication is explained.

SPECIFIC OUTCOME 2

Communicate effectively with clients, colleagues and prospective employers - written communication

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. A comprehensive CV of the learner is composed, structuring the CV so that it includes elements such as educational and training achievements, on-the-job experience/s, personal information and any other information that is required to ensure that the CV has a professional appearance.

ASSESSMENT CRITERION 2

2. Written communication is composed including:

A letter of application for a job in the hairdressing industry;

A letter of resignation from a job in the hairdressing industry;

An invitation to a product launch and/or seminar in the hairdressing industry;

A business card for a professional hairdresser in the hairdressing industry;

Notification of a special event in the hairdressing industry and

A letter of apology in terms of bad hairdressing service/s offered to a client.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Demonstrate and explain verbal and non-verbal forms of communication.

Demonstrate communication skills within the hairdressing environment with colleagues, clients and prospective employers.

Understand, explain and demonstrate the influence of positive and negative body language in business communication.

Knowledge and application of a positive self-image in order to project self-confidence and professionalism at all times towards clients and colleagues in the hairdressing salon.

Understand, explain and demonstrate good listening skills.

Understand, explain and demonstrate good observation skills.

Compose:

A letter of application for a job in the hairdressing industry;

A letter of resignation from a job in the hairdressing industry;

An invitation to a product launch and/or seminar in the hairdressing industry;

A business card for a professional hairdresser in the hairdressing industry;

Notification of a special event in the hairdressing industry and

A letter of apology in terms of bad hairdressing service/s offered to a client.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of a team, group, organisation and community.

The ability to communicate with clients and colleagues demands that one work effectively as part of a team to promote a positive response towards hairdressing services.

Learners are continuously assessed on their ability and attitude to work together as a team within a hairdressing environment.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation.

Communication skills such as listening and speaking are vital for effective communication with clients and colleagues in the hairdressing salon. Written communication forms part of the daily tasks of a hairdresser.

Learners are assessed on a continuous basis as they interact with clients and colleagues.

UNIT STANDARD NOTES

This unit standard is to be continuously assessed with specific focus on oral and/or sign language performed by the learner during on-the-job training and written communication performed during training.

Formative assessment:

Specific Outcome 1:

1.1 Role-play
1.2 Observation in the place of work
1.3 Peer assessment
1.4 Logbook

Specific Outcome 2:

2.1 Assignments
2.2 Written work

Summative assessment

1. Written Test
2. Demonstration

Integrated assessment

This unit standard will be assessed as part of the Integrated Modular Assessment for the Module Consultative Skills and Scalp and Hair treatments.

Professional manner is assessed according to aspects such as ethical standards, commitment to offer excellent service, personal and interpersonal skills, body language, tone of voice where applicable, posture and personal appearance.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Fundamental	20152	National Certificate: Ladies Hairdressing	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2004-06-13	SERVICES

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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