SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Assist and support learners to manage their learning experiences

SAQA US ID	UNIT STANDARD TITLE
117865	Assist and support learners to manage their learning experiences
ORIGINATOR
SGB Occupationally-directed ETD Practitioners
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 05 - Education, Training and Development			Adult Learning
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard replaces:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
9931	Advise and refer learners	Level 4	NQF Level 04	6

PURPOSE OF THE UNIT STANDARD

This Unit Standard will be useful to those who provide a basic level of support and assistance to learners about their learning and assessment needs.

People credited with this Unit Standard are able to:

Source and maintain information to assist and support learners;

Provide assistance and support to learners;

Maintain records of assistance and support provided; and

Review support services.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Exposure to education, training and development environments and practices.

UNIT STANDARD RANGE

This Unit Standard is limited to providing basic support and assistance to learners in terms of issues such as:

Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;

Career progression options within the occupation; and

Typical learning or personal difficulties experienced by learners.

This Unit Standard excludes complex situations involving diagnosis of needs, career counselling, personal counselling or psychological services.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Source and maintain information to assist and support learners.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

A review of learner needs identifies the kinds of assistance or support that learners may need.

ASSESSMENT CRITERION RANGE

Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;

Career progression options within the occupation; and

Typical learning or personal difficulties experienced by learners.

ASSESSMENT CRITERION 2

Information sourced is relevant to identified needs and is sufficiently comprehensive and diverse to meet a variety of needs and different learners.

ASSESSMENT CRITERION 3

Information and support resources are maintained and updated to ensure relevance and currency of information. This includes regular improvement of available resources based on ongoing reviews of the effectiveness of the support services offered.

ASSESSMENT CRITERION 4

Information is maintained in a secure and accessible manner, using a manageable information management system.

SPECIFIC OUTCOME 2

Provide assistance and support to learners.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Learner needs are established in a sensitive, caring and professional manner.

ASSESSMENT CRITERION 2

Assistance and support provided is accurate and relevant to the learner needs.

ASSESSMENT CRITERION 3

Assistance and support is provided in a sensitive, caring and professional manner, and in a way that promotes learner participation in the process.

ASSESSMENT CRITERION 4

Opportunities are taken to check the suitability of the support and assistance provided in terms of the learner's needs.

ASSESSMENT CRITERION 5

Learners are referred to appropriate support services where the level and nature of the need extends beyond basic support services.

ASSESSMENT CRITERION RANGE

Referrals to career counsellors; occupational therapists, social workers, learning support centres, community centres and CCMA.

ASSESSMENT CRITERION 6

Confidentiality is maintained at all times.

SPECIFIC OUTCOME 3

Maintain records of assistance and support provided.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Records capture the learner's needs and the essential nature and content of assistance and support provided.

ASSESSMENT CRITERION 2

Records are consistent with the assistance and support actually provided.

ASSESSMENT CRITERION 3

Records are sufficient to facilitate the need for future references when engaging learners and to facilitate reviews. Records also support the information needs of referred services where applicable.

ASSESSMENT CRITERION 4

Records meet organisational quality assurance requirements in terms of content, format, distribution and safekeeping.

ASSESSMENT CRITERION 5

Confidentiality is maintained at all times.

SPECIFIC OUTCOME 4

Review support services.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The review reveals strengths and weaknesses of the support resources and assistance and support provided.

ASSESSMENT CRITERION 2

Learner and stakeholder feedback on assistance and support is sought and analysed against given review criteria.

ASSESSMENT CRITERION 3

Review includes useful recommendations for improvement of the support resources and ways of integrating lessons learned into future assistance and support.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Assessors for this unit standard must be registered with the relevant ETQA.

2. Providers of learning towards this unit standard must be accredited through the relevant ETQA by SAQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The following knowledge is embedded within the Unit Standard, and will be assessed directly or implicitly through assessment of the specific outcomes in terms of the assessment criteria:

Types of information and support learners entering learning programmes or an occupation are likely to need.

Activities and techniques for identifying learner information and support needs.

Sources of information.

Employment services centres and counselling centres available in the region.

How to maintain a database of information.

Activities and techniques for providing information to learners.

Knowing who to refer learners to, when and why.

How to keep records of information and support provided to learners.

Techniques for reflecting on practice and integrating lessons learned into future practice.

Forms of practice, which promote the values described in the Bill of Rights and the principles underpinning the Employment Equity Act.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others and in teams - this outcome will be demonstrated by interacting with learners in a manner that meets learner needs

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one's activities responsibly and effectively - this outcome will be demonstrated through the general and specific activities related to preparing to provide assistance and support.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information - this outcome will be demonstrated when candidates analyse information on learner needs in order to prepare appropriate assistance and support.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and/or language skills -- this outcome will be demonstrated by when the candidate engages with learners.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

This unit standard replaces unit standard 9931, "Advise and refer learners", Level 4, 6 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	65051	Further Education and Training Certificate: Arts and Culture Development Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Core	49531	Further Education and Training Certificate: Inclusive Education	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50332	Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50334	National Certificate: Occupationally Directed Education Training and Development Practices	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50333	National Diploma: Occupationally Directed Education, Training and Development Practices	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Elective	61595	Further Education and Training Certificate: Business Administration Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	67509	Further Education and Training Certificate: Community Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	64697	Further Education and Training Certificate: Community Health Work	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	HW SETA
Elective	67463	Further Education and Training Certificate: Human Resources Management and Practices Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	57428	Further Education and Training Certificate: Youth Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	A5 Competence Evolution
2.	ABASUNGULI TRAINING SPESIALISTS (PTY) LTD
3.	Abinet Training and Development
4.	ACADEMY OF PEOPLE DEVELOPMENT PTY LTD
5.	Academy of Personal Mastery
6.	Academy Training Group
7.	Accreditation & Training Services
8.	Acorser Corporate & Business Consulting t/a Acorser Academy
9.	Advantage Training Services cc
10.	AFRICA COMPETENCY DEVELOPMENT (PTY) LTD
11.	Afrika Tikkun NCC
12.	Aldabri 106 Institute for Quality (Pty) Ltd
13.	Amaqamu Project Management and Consulting
14.	Amyoli Consulting
15.	AQUARIUS SKILLS SOLUTION
16.	ASORIP NPC
17.	Assessment and Entrepreneurship Centre
18.	ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD
19.	ATE Solutions (Pty) Ltd
20.	Atlega For Woman Projects Enterprise
21.	Aubrey Nyiko Business Enterprise cc
22.	Ayoba Training Institute (Pty)Ltd
23.	Azanian Community Development Pty Ltd
24.	B T Group of Companies Pty Ltd
25.	Basadi Africa Management
26.	Bohlali Provider Support
27.	Bonang Training & Development
28.	BORDERGATE EVENTS MANAGEMENT AND PROJECTS
29.	Boston City Campus (Pty) Ltd formerly Boston City Campus and Business College (Pty) Ltd
30.	Brain Boosters Business Education (PTY) LTD
31.	Brainwave Projects 1997 CC
32.	Breakeven 59(PTY) Ltd
33.	Bull's Business and Skills Training Institute
34.	Business Development Unit (PTY)Ltd
35.	Business Intelligence Trading 48 (PTY) LTD
36.	Cale Developments
37.	Colleen Osorio Skills Development Consultancy cc
38.	College of Cape Town - Athlone Campus
39.	Compass Academy of Learning
40.	Competency Alignment Forum (C.A.F) t/a Tlhatlogo Educational Services
41.	Contra-lit (Pty) Ltd
42.	CORE TRAINING INTERNATIONAL
43.	Corporate Safety Training Academy PTY Ltd
44.	Covenant Kids
45.	CTU Training Solutions
46.	Curoplex PTY LTD
47.	D M Management and Consulting
48.	Dabulamanzi & Njabulo Ndaba Consulting cc
49.	Dee s Training PTY LTD
50.	Diligence Defined Projects PTY Ltd t/a Deligence Defined
51.	Dintshang Trading
52.	Divine Inspiration Trading 704 PTY Ltd
53.	DRM Skills Academy
54.	Dru A Professional Further Education and Training College DAPFETC PT
55.	Dynamic Safety Solutions
56.	Eagles Wings Skills Development Consultants
57.	EDUCATION AND DEVELOPMENT FOUNDATION ASSOCIATION INC
58.	Education and Training Unit
59.	EDUTEL SKILLS DEVELOPMENT PTY LTD
60.	Emergence Learning Academy (Pty) Ltd
61.	Empirical Training Agency (PTY) Ltd
62.	Employmax
63.	Enjo Consultants (Pty) Ltd
64.	Environment and Language Education Trust
65.	Faranang Business and Training Solutions PTY(LTD)
66.	Fourways Private College
67.	Future Discovery Training Academy CC
68.	Future Performance Training and Development
69.	Future-Teacher (Pty) Ltd
70.	G CUBE COMMUNICATIONS CC
71.	Gare Kgare Projects (Pty) Ltd
72.	Gateway City College
73.	Giver of Givers Foundation Organisation
74.	Goldfields TVET College
75.	Gotsec Skills Training
76.	Guru Group of Learning (Pty) Ltd
77.	HDPSA
78.	HEART Solutions
79.	HLOSI SECURITY SOLUTIONS
80.	HOPE ACADEMIC AND SKILL CENTRE
81.	HRD Performance Consultants
82.	HRD Training & Consulting
83.	ICM t/a Institute for Career Management
84.	Igugu Training and Investments
85.	Ikamva Projects Pty Ltd
86.	Ikhowe Staffing Solutions cc
87.	Inclusion support services
88.	Infomage Pty Ltd
89.	Inkwazi Learning Network
90.	INKWENKWEZI PRIVATE COLLEGE - SKILLS DEVELOPMENT cc
91.	Institute of Professional Studies and Services
92.	INTERNATIONAL HOSPITALITY INSTITUTE
93.	Isamon Vocational College of Excellence Pty Ltd
94.	Isibani Skills Academy
95.	Isibani Soluntu Development Trust
96.	IYAM Investments (Pty) Ltd
97.	JIKA ST ANDREW'S LANGUAGE PROJECT (PTY) LTD
98.	Karabo Info Centre and Trading
99.	Katiso-kuno Consulting
100.	Katlego Compliance Training
101.	KDS Centre for Skills Development and Training Pty Ltd
102.	Keetileafrika Training Institute
103.	Kgaka Kgolo Institute (Pty) Ltd
104.	Kgang-Kgolo Consulting
105.	Khaas Training Academy
106.	Khoali Group of Companies (Pty) Ltd
107.	Kitso Bokamoso Training Solution
108.	KITSO TRAINING AND DEVELOPMENT
109.	Klein Karoo Resource Centre
110.	Learn Ability and Training Development t/a LearnAbility
111.	Learnership Support Systems (Pty) Ltd
112.	Learning Performance Link
113.	Lebzatainment Foundation NPC
114.	Lehlabile Emergency Institute
115.	Leronsa Trading Enterprise
116.	LESEDI EDUCARE ASSOCIATION
117.	Lionsden Africa Business Solutions Pty Ltd
118.	Loago Business Consulting
119.	LONA ULWAZI CONSULTANTS CC
120.	M3i Skills Development
121.	Mabidi Funzani Trading And Projects Pty Ltd
122.	MACCAUVLEI LEARNING ACADEMY (PTY) LTD
123.	Marematlou Training Institute
124.	MASHUSHE ETDP TRADING AND PROJECTS
125.	Matimba Management and Labour cc
126.	Mawethu Training
127.	Mentor Me Corporate Foundation
128.	MENTORNET (PTY) LTD
129.	Metro Minds
130.	MI Learning & Development Consultancy
131.	MIET Africa
132.	Mnambithi FET College - Central Office
133.	MOKO SECURITY SERVICES
134.	Motheo Training Institute Trust
135.	Mthimkhulu Training and Development Institute (PTY) LTD
136.	Mtk Corporation Solutions
137.	MWG Logistical Services
138.	Ndwamato Training Solutions PTY LTD
139.	Ndzalama Training
140.	Neolebongi Trading Enterprise
141.	Nero Training Consultants cc
142.	Netgrow Training Solutions
143.	Networx for Career Development
144.	Next Step Academy (Pty) Ltd
145.	Nkotlo Kay Tshimole Corporate Solutions Pty Ltd
146.	Nomagwanishe Investments cc
147.	Noni Community Development
148.	Northlink College
149.	Nsovo Learning Academy
150.	Ntevho-Ketso Training and Recruitement Consultancy cc
151.	NTI College
152.	Ntsangalala Business Enterprise
153.	OMNI HR CONSULTING PTY LTD
154.	Opehst Trading
155.	OPELONG BUSINESS INSTITUTE (PT
156.	Open Learning Group
157.	Pace Career Centre
158.	Pachi Global Foundation
159.	Paradise Skills Development
160.	PC Educational Holdings Pty Ltd
161.	Peritum Agri Institute Pty LTD
162.	Petra institute of Development (PTY) Ltd
163.	PHALANE SAFETY CONSULTANT AND TRAINING PROVIDERS PTY LTD
164.	Pitt Institute T/A Imithombo Institute
165.	PMA Holding (Pty) Ltd
166.	PMG Education (Pty) Ltd
167.	PND Academy of Learning cc
168.	Polly Maths Sci (Pty) Ltd
169.	PRO-ACTIVE PUBLIC SERVICES COLLEGE/PTY/LTD
170.	Professional Development and Training Institute (Pty) Ltd
171.	QED Quality Executive Development
172.	QED-Quality Executive Development
173.	QPD CONSULTANTS
174.	Reflections Development Institute
175.	Regenesys Management (Pty) Ltd
176.	Resonance Institute of Learning
177.	Retshetse Training Project
178.	S A Skills Solutions (Pty) Ltd
179.	Saint Colonel Graduate Institute (PTY) Ltd
180.	SANDA SKILLS DEVELOPMENT
181.	SANDF COLLEGE OF EDUCATIONAL TECHNOLOGY
182.	Sebenzisanane Human Capital
183.	SEOPOSENGOE TRAINING CONSULTANCY CC
184.	SERITI INSTITUTE
185.	SHANWES TRAILER MANUFACTURING AND BUILDERS T/A SHANWES LEARNING AND DE
186.	Sigodi Development Services and Associates (SDS) cc
187.	Sirius Training
188.	Sisazi Consulting
189.	Siyazama Professional Management Services t/a Siyazama
190.	SKILLS DYNAMICS AFRICA PTY LTD
191.	Skillsversity
192.	South West Gauteng Tvet College
193.	Southern African Institute of Learning (SAIL)
194.	Southern African Youth Movement
195.	Spotru Training Centre
196.	SPS Consulting (Pty) Ltd
197.	T Mabuya & Associates (Pty) Ltd
198.	TDM Management Consulting Pty Ltd
199.	TEAM CONSULTANTS CC
200.	Tembe Service Providers
201.	Thabelanang t/a Thabelanang Trading Enterprise
202.	The Brokers Learning Centre
203.	The Finishing College (Pty) Lt
204.	THE GMC GROUP PTY LTD
205.	The Institute of People Development
206.	The Iscariota Group (Pty) Ltd
207.	THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD
208.	THE SKILLS FACTOR
209.	The Skills Launchpad
210.	Thobologo Training and Education Group (Pty) Ltd
211.	Thuto Adult Centre
212.	Thuto-Botshabelo Training and Projects (Pty) Ltd
213.	TMG Quality Services
214.	Totally Tailored Solutions Pty Ltd
215.	Train 2 Teach (PTY) Ltd
216.	Trainers Without Borders
217.	Training Answers
218.	Training Consultant and SD College
219.	Trainyoucan (Pty) Ltd
220.	Tshepo Hope Consulting
221.	Tshireletso Multi-skills and Training
222.	TSHIROLOGO DISABILITY TRAINING SERVICES PTY TLD
223.	Tshwane South College for (ECD Academy)
224.	Tununu Trading cc
225.	Ulwazi Training & Development
226.	UMO LEARNING SUPPORT SYSTEM
227.	Umzansi Educational Programs Centre
228.	University of Johannesburg
229.	Vaiti Staffing and Training Solutions cc
230.	VERYCOOLIDEAS
231.	Vicresco (Pty) Ltd
232.	Vutivi Training and Skills Development
233.	VUTLHARI BYA DZONGA CONSULTANTS (PTY) LTD
234.	VUWA PROJECTS
235.	WESTERN COLLEGE FOR FURTHER EDUCATION AND TRAINING
236.	Workers Knowledge Centre Pty Ltd
237.	XO EDUCATION (Pty) Ltd
238.	Yellow Media Learning Institute (Pty) Ltd
239.	Zisukumele Training Academy (Pty) Ltd