SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  3   

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 
    		•

    UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "E-Mail" and Email both refer to the same facility and are used interchangeably in this unit standard, with the same meaning.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy Training Group 
    3. Acorser Corporate & Business Consulting t/a Acorser Academy 
    4. Action for Blind and Disabled 
    5. Action4 
    6. Affirmations Training 
    7. Africa Learn (Pty) Ltd 
    8. Afrika Tikkun NCC 
    9. All Nation Group Five Trading and Projects 
    10. Amadi Institute of Management And Technology (Pty) Ltd 
    11. Amilak Training Center 
    12. Angie Technologies 
    13. Answer The Call Skills and Entrepreneurship 
    14. ASMO INSTITUTE OF BUSINESS AN 
    15. Aspirations Communication Training CC 
    16. Assured Vocational Skill Institute 
    17. ATTI (Advanced Technonogy Training Institute) 
    18. ATTI IT SOLUTIONS (Bloemfontei 
    19. ATTI Nelspruit Pty Ltd 
    20. Atvance Institute (Pty) Ltd 
    21. AVUXENI COMPUTER ACADEMY KZN 
    22. Balefile Trading and Services 
    23. Basadipele Skills Development and Training 
    24. baseni 
    25. BEE Clinic Pty Ltd 
    26. Bells Technical College 
    27. Birnam Business College (Pty) 
    28. Bokamoso Skills and Economic Development Centre 
    29. Brainwave Projects 1430 cc 
    30. BTC Campus (Pty) Ltd 
    31. Business Optimization Training Institute (Pty) Ltd 
    32. Cape Innovation Technology Initiative 
    33. Careers IT 
    34. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    35. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    36. Claas Illustration 
    37. Clean Heat Academy 
    38. College Africa Group (Pty) Ltd 
    39. Columbus Consulting Pty Ltd 
    40. Common Vision Young Specialist Trading cc 
    41. CompEd IT Training 
    42. COMPUSTEPS COLLEGE (PTY) LTD 
    43. CSL Accountants 
    44. CTU Training Solutions 
    45. CYBAX SYSTEMS 
    46. CYBER-CITY IT SOLUTIONS 
    47. DC Academy (PTY)LTD 
    48. Decade Pulse (Pty) Ltd 
    49. Dee's Training (Pty) Ltd 
    50. Delight Computer Training 
    51. Eagle Computer Training 
    52. Eagle High IT Training 
    53. EAST LONDON MANAGEMENT INSTITUTE 
    54. Eastern Cape Academy of Technology 
    55. ED-U Options Academy 
    56. Ekasi IT Solutions Centre 
    57. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    58. Elangeni Training Institute 
    59. Elchees Software Solutions 
    60. Emalahleni Institute of Techno 
    61. Enter on Stilts 
    62. Epitome Villa (Pty)Ltd 
    63. Eshybrand Pty Ltd 
    64. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    65. Finweb Business Consultancy 
    66. Foster-Melliar (Pty) Ltd 
    67. Fourways Private College 
    68. Futurekids SA (Fochville) 
    69. Genii Institute PTY LTD 
    70. Gert Sibande FET College 
    71. Gigimo Tourism Academy 
    72. Global Institute for Capacity 
    73. Greater Tzaneen Community Foundation 
    74. Growth Management Consulting cc 
    75. Gurandbuilt Management Development 
    76. HAVOHEJ CONSULTANCY 
    77. Hazyview Computer College 
    78. Hectic Productions cc 
    79. HILLCROSS BUSINESS SCHOOL (PTY 
    80. Hlanganani ICT (Pty) Ltd 
    81. Home of Compassion/Grace Ministries 
    82. HUAWEI Technologies Africa (PTY) LTD 
    83. iCollege College 
    84. Ikusasa Technology Solutions 
    85. Ikusasalethu Youth Development Project NPC 
    86. iLearn Corporate Services PTY LTD 
    87. Imbizo Training and Development Consultants Cc 
    88. Information Technology Resource Centre 
    89. Inqubeko Institute (Pty) Ltd 
    90. Institute of Training and Education for Capacity Building 
    91. IT Academy 
    92. IT-HI-Q Training (PTY) Ltd 
    93. Iyam Training Services 
    94. Jeppe College of Commerce and 
    95. K Boneng Consulting Services P 
    96. K Centre Business Enterprise (PTY) LTD 
    97. Keep The Dream 285 
    98. Keybase Training Solutions Cc 
    99. King Sabata Dalindyebo TVET College 
    100. KN Training Specialist 
    101. KT Mobile Services 
    102. Kundani Trading 
    103. L and P Computer Academy Pty Ltd 
    104. Learnfast Training Solutions ( 
    105. Leseding Computer Systems 
    106. LETAGO DEVELOPMENT CONSULTING 
    107. LIMPOPO COMPUTER COLLEGE BK 
    108. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    109. Loomee Group 
    110. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    111. Makhophila Training 
    112. Malope It Solutions (Pty) Ltd 
    113. Masakhane Training and Consult 
    114. Mash Computer Training 
    115. MBOWA COLLEGE PTY LTD 
    116. Metanoia Ratings PTY LTD 
    117. MMELA VILLAGE TECHNOLOGIES (PT 
    118. MND Training and Projects 
    119. Mogapi Education Group (Pty) Ltd 
    120. Moripe Business Training and C 
    121. MORTERBOARD TRAINING SOLUTIONS 
    122. Motlhamme Executive Management 
    123. Moving Ahead Development Agenc 
    124. MP Avuxeni Computer Academy 
    125. Mpande Technologies cc 
    126. Mthonyama Technologies cc 
    127. Mufuka Business and Technical 
    128. Musengavhadzimu Media 
    129. Nape Angwato Trading 
    130. Natfin Holdings Pty Ltd 
    131. NBC Technologies 
    132. NCC - Vereeniging 
    133. NCM Computer and Business Academy 
    134. Ndulita Solutions 
    135. New Era Computer Training Centre (Hidobyte CC) 
    136. New Link Computer Skills 
    137. Nolwazi Stem Education for The 
    138. Ntamunde Investment 
    139. Ntandokazi Holdings Pty Ltd 
    140. NW Avuxeni Computer Academy 
    141. Nyankwavi Inverstment 
    142. Nyathela Business College 
    143. Nyelati Trading Enterprise 
    144. Olrich Home of Technology 
    145. On the Ball College Pty ltd 
    146. OPELONG BUSINESS INSTITUTE (PT 
    147. Paramixed Pty Ltd 
    148. Parkton College of Catering & Tourism Studies 
    149. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    150. Pioneer Business Consulting 
    151. Polokwane Technology Institute (Pty) Ltd 
    152. Presentation Software Training 
    153. Pretoria Technical College 
    154. Priha Projects Pty Ltd 
    155. Progressive School of Business 
    156. Prophesy Training College (Pty) Ltd 
    157. PRX SCHOOL TEST 
    158. QUARPHIX (PTY) LTD 
    159. Ramotec Business College 
    160. Rand Training College 
    161. Redefine Human Capital (PTY) L 
    162. Richfield Graduate Institute of Technology Pty Ltd 
    163. Rostec Technical FET College (Pty) Ltd 
    164. Sabile Human Resources Consult 
    165. SANDM IT TRAINING (PTY) LTD 
    166. SED Computer Academy 
    167. Sesk Facilitation Development (PTY) LTD 
    168. Silulo Ulutho Technologies 
    169. Sisekelo Sustainability Institute 
    170. Sivile Housing Association RSA 
    171. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    172. Skills Unlimited 
    173. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
    174. Spears Business and Life Couch Consulting (Pty) Ltd 
    175. SPLS Consultants (Pty) Ltd 
    176. SUCCESS BUILDERS INTERNATIONAL CC 
    177. Success Christian Training Cen 
    178. Succinct Investments (Pty) Ltd 
    179. SUPREME ICT CONSULTANTS 
    180. Synergistic Covenant Network NPO 
    181. Taal-Net Training Institute 
    182. Tech-Com Solutions cc 
    183. Techtisa (pty) Ltd 
    184. Terrawood 
    185. Terry Computer Services cc 
    186. Thalita Koume Directions (Pty) Ltd 
    187. The Finishing College (Pty) Lt 
    188. THE SKILLS DEVELOPMENT CORPORA 
    189. Think Tank T2 (Pty) Ltd 
    190. Tinotel Communications 
    191. Titan Trade Technologies 
    192. Tlou Foundation College 
    193. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    194. Tshwane College of Commerce an 
    195. Tsima Consulting Development S 
    196. TSP COLLEGE 
    197. TURFLOOP TRAINING SERVICES CC 
    198. Ubuhlanti Sances Trading (Pty) Ltd 
    199. Ukwazi Academy and Corporate S 
    200. Umbrella Training and Development 
    201. Umbusi Consulting Services 
    202. UTHINGO BRITE SERVICES 
    203. Varsity Institute of Science & Technology (Pty)Ltd 
    204. VEB CELE & ASSOCIATES PTY LTD 
    205. Visionary Skill Academy 
    206. Vukani Solutions 
    207. VUTHLARI MARKETING CONSULTING 
    208. Waterberg TVET College 
    209. Wellinkwise Pty Ltd 
    210. Whitestone College 
    211. WORK SKILLS RESOURCES CC 
    212. Working Solution International 
    213. WW.IT-IQ Training & Solutions 
    214. Xylo Trading 12 (Pty) Ltd 
    215. YITRO INNOVATIONS 
    216. Yonet Training Academy 
    217. Youth Media Movement 
    218. ZA WIT (PTY) LTD 
    219. Zealot Business College 
    220. Zikode Development Trust 
    221. ZIPHELELE RURAL DEVELOPMENT AC 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.