SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Solve operational problems in a manufacturing / assembly context 
SAQA US ID UNIT STANDARD TITLE
116284  Solve operational problems in a manufacturing / assembly context 
ORIGINATOR
SGB Manufacturing and Assembly Processes 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The skills, values and knowledge reflected in this unit standard are required by people who have to solve operational problems in a familiar context in a manufacturing and/or assembly process.

Qualifying learners are able to identify and analyse the problem, identify possible solutions and implement a solution to meet operational requirements.

The learning outcomes in this unit standard also contribute to the exit level outcomes required for the National Certificate in Manufacturing Supervision (NQF level 4) and related qualifications. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
This unit standard has been designed as part of a progression. It is one of a series of unit standards for people who supervise individuals and team activities in manufacturing and/or assembly processes.

The credits allocated to this unit standard assume that learners have little or no experience in solving basic problems when starting to learn towards competency in this unit standard.

It is further assumed that learners are able to:
  • Communicate effectively at NQF level 3.
  • Apply principles of policy and procedure implementation at NQF level 3.
  • Demonstrate an understanding of the organisation and its functions in which problems are to be solved and decisions made at NQF level 3. 

  • UNIT STANDARD RANGE 
  • The ranges as indicated under the specific outcomes determine the scope and level of this unit standard.
  • The learner should be able to work autonomously. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define and analyse the operational problem. 
    OUTCOME RANGE 
    Operational problems includes resource and timing constraints, accuracy of work and material supply to manufacturing / assembly process. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Results achieved:

    1. Problems are resolved.
    2. Recurrence of problem is minimised.

    Indicators:

    1. A statement of the apparent problem is made.
    2. Sufficient information is obtained to verify the problem, and assumptions are recorded.
    3. The root cause of the problem is identified and a statement of the real problem is made.
    4. A range of possible solutions is identified that would address the root cause of the problem and prevent recurrence.
    5. Possible solutions to the problem are identified using a range of problem solving techniques.
    6. Criteria for evaluating solutions are established to match the type of problem.
    7. Each alternative is examined to verify that it will solve the real problem as well as the apparent problem.
    8. Possible solutions are evaluated against identified criteria and the one selected that best meet the criteria.
    9. Effectiveness of the solution is improved by a pilot run where possible.
    10. Solutions are reviewed and modified.
    11. Final solutions are developed in consultation with stakeholders.

    Understanding confirmed:

    1. Applicable problem solving theory and concepts.
    2. Problem identification and resolution methodology.
    3. Reasons for preventing recurrence of problems. 

    SPECIFIC OUTCOME 2 
    Identify possible solutions. 
    OUTCOME RANGE 
  • Two or more solutions of equal value should be developed.
  • Techniques include but are not limited to brainstorming, mapping, questionnaires and experiments.
  • Criteria could include but is not limited to efficiency, cost, time, resources needed and reliability. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Results achieved:

    1. Problems are resolved.
    2. Recurrence of problem is minimised.

    Indicators:

    1. A statement of the apparent problem is made.
    2. Sufficient information is obtained to verify the problem, and assumptions are recorded.
    3. The root cause of the problem is identified and a statement of the real problem is made.
    4. A range of possible solutions is identified that would address the root cause of the problem and prevent recurrence.
    5. Possible solutions to the problem are identified using a range of problem solving techniques.
    6. Criteria for evaluating solutions are established to match the type of problem.
    7. Each alternative is examined to verify that it will solve the real problem as well as the apparent problem.
    8. Possible solutions are evaluated against identified criteria and the one selected that best meet the criteria.
    9. Effectiveness of the solution is improved by a pilot run where possible.
    10. Solutions are reviewed and modified.
    11. Final solutions are developed in consultation with stakeholders.

    Understanding confirmed:

    1. Applicable problem solving theory and concepts.
    2. Problem identification and resolution methodology.
    3. Reasons for preventing recurrence of problems. 

    SPECIFIC OUTCOME 3 
    Implement solution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Results achieved:

    1. Problems are resolved.
    2. Recurrence of problem is minimised.

    Indicators:

    1. A statement of the apparent problem is made.
    2. Sufficient information is obtained to verify the problem, and assumptions are recorded.
    3. The root cause of the problem is identified and a statement of the real problem is made.
    4. A range of possible solutions is identified that would address the root cause of the problem and prevent recurrence.
    5. Possible solutions to the problem are identified using a range of problem solving techniques.
    6. Criteria for evaluating solutions are established to match the type of problem.
    7. Each alternative is examined to verify that it will solve the real problem as well as the apparent problem.
    8. Possible solutions are evaluated against identified criteria and the one selected that best meet the criteria.
    9. Effectiveness of the solution is improved by a pilot run where possible.
    10. Solutions are reviewed and modified.
    11. Final solutions are developed in consultation with stakeholders.

    Understanding confirmed:

    1. Applicable problem solving theory and concepts.
    2. Problem identification and resolution methodology.
    3. Reasons for preventing recurrence of problems. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The assessment will be governed by the policies and guidelines of the relevant Education and Training Quality Assuror who has jurisdiction over this field of learning. The assessor will (at the very least) be accredited and have a technical qualification in this learning area.

    The learner can be assessed in the language of his/her choice although s/he has to report incidents or conditions to someone else. The learner will be assessed on his/her ability to report in the language commonly used in his/her working environment.

    The learner will be assessed in the workplace but s/he can submit documents, projects, test results and assignments that were not produced in the workplace.
    The learner can be assessed against this unit standard to obtain credits or as part of an integrated assessment for a qualification. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Attributes, descriptions, characteristics & properties:
  • Different problem solving techniques.
  • Creative thinking.

    2. Purpose of:
  • Solving problems.
  • Using different problem solving techniques.
  • Preventing recurrence of problems.

    3. Sensory cues:
  • Cues (what I see, hear, smell, feel) utilised for identifying the root cause of the problem.

    4. Processes, events, causes and effects, implications:
  • Creative thinking.
  • Problem solving.

    5. Procedures and techniques:
  • Creative thinking.
  • Problem identification, verification and solving.

    6. Regulations, legislation, agreements, policies, standards:
  • Applicable company policies and procedures.

    7. Theory: rules, principles, laws:
  • Systems thinking.
  • Problem identification and resolution.

    8. Relationships, systems:
  • Relationship between speedy problem resolution and the achievement of workplace objectives. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems.
  • Inherent to this standard. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others.
  • Using team resources to identify the root cause of the problem. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage myself and my activities.
  • Manage resources and my time. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.
  • Gather and analyse information in order to establish the root cause of the problem. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.
  • Communicate with roleplayers to identify and verify the problem. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems.
  • Understand the impact of the solution on others. 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Be culturally and aesthetically sensitive across a range of social contexts.
  • Drawing, in a culturally sensitive manner, on the diversity of others to identify the problem and its root cause. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48962   Further Education and Training Certificate: Manufacturing and Assembly Logistics (M&AL)  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Core  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    2. College of Production Technology 
    3. JESUA CONSULTANTS (Hartenbos) (WA) 
    4. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    5. MacSteel Services Centres SA (WADEVILLE) (TP) 
    6. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    7. Organisation Development International (Pty) Ltd (CENTURION) (TP) 
    8. Organisational Development International (TP) 
    9. Production Management Institute 
    10. Production Management Institute of Southern Africa (PMI) 
    11. Production Management Institute of Southern Africa (PMI) - Johannesburg 
    12. Production Management Institute of Southern Africa - Durban 
    13. PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH) 
    14. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    15. Rema Tip Top SA (Pty) Ltd (BENONI) (TP) 
    16. Sabela Learning Academy 
    17. Scaw Metals Group (Pty) Ltd T/A Scaw Metals (DINWIDDIE) (TP) 
    18. SSS Sheet Metal Work cc T/A Sheetech SA (DURBAN) (TP) 
    19. St Anthony's Education Centre (BOKSBURG) (TP) 
    20. The Automobile Association of South Africa NPC T/A The AA Technical College(MIDRAND) (TP) 
    21. THE NEW RECLAMATION GROUP (PTY) LTD (Prospecton) (TP) 
    22. Training Force (Pty) Ltd 
    23. Training Force (Pty) Ltd (Durban) (TP) 
    24. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.