SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate an understanding of product and / or service details and information 
SAQA US ID UNIT STANDARD TITLE
115860  Demonstrate an understanding of product and / or service details and information 
ORIGINATOR
SGB Hiring Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is also able to demonstrate, determine and describe the product and/or service specifications, features, benefits, advantages, uses and information. This unit standard aims to demonstrate an understanding of product and /or service details and information in order to provide the customer with information to ensure that they can use the hired out equipment.

The qualifying learner is capable of:
  • Preparing equipment for customer use.
  • Determining product / service details and information.
  • Describing the product / service details and specifications.
  • Demonstrating product / service features, benefits, advantages, uses and safety.
  • Recording and reporting product and equipment failures. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard will have demonstrated competence in computer literacy, numeracy and language and communications at NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Product service details includes but is not limited to: service record cards, service stamps and service check dates.
  • Product information will include but not limited to: features, benefits, advantages, uses, regulations, legal issues and service intervals.
  • Safety precautions include but are not limited to: personal protective equipment, safety areas for use, safe using techniques and practices. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare equipment for customer use. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Equipment parts and consumables are checked for demonstration readiness against requirements to ensure they are in correct working order. 

    ASSESSMENT CRITERION 2 
    Equipment is cleaned using required materials and machinery in preparation for presentation to customers within the required timeframe. 

    ASSESSMENT CRITERION 3 
    Damages or problems are identified, recorded and reported before demonstration begins in the required format. 

    ASSESSMENT CRITERION 4 
    Protective equipment is identified and applied before the demonstration of equipment begins in accordance with safety standards. 

    SPECIFIC OUTCOME 2 
    Determine product / service details and information. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Product / service details and information are identified and explained according to manufacturer's specifications to facilitate the communication of this information to clients. 

    ASSESSMENT CRITERION 2 
    Product / service details and information is recorded and retained for future use in required format. 

    ASSESSMENT CRITERION 3 
    Suppliers are contacted to assist in the clarification of product / service details and information and findings recorded in required format. 

    ASSESSMENT CRITERION 4 
    Product limitations are identified and described to prevent product abuse as per manufacturer's specifications. 

    ASSESSMENT CRITERION 5 
    Safety precautions are identified and explained in order to prevent incidents and accidents according to manufacturer's safety guidelines. 

    SPECIFIC OUTCOME 3 
    Describe the product / service details and specifications. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Client needs and requirements are assessed to determine the product or service details information requirements. 

    ASSESSMENT CRITERION 2 
    Information relating to client needs and requirements are communicated to client in an understandable language. 

    ASSESSMENT CRITERION 3 
    Product / service details and information are detailed in accordance with manufacturers and organisational specifications. 

    ASSESSMENT CRITERION 4 
    Safety precautions are communicated to client and acceptance is obtained in required format according to standard operating procedures. 

    ASSESSMENT CRITERION 5 
    Sales leads for additional and continuous sales opportunities are identified and applied in line with company standards and procedures. 

    SPECIFIC OUTCOME 4 
    Demonstrate product / service features, benefits, advantages and uses. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Client needs and requirements are ascertained through questioning to determine the product / service features, benefits, advantages and uses to be demonstrated to meet client's requirements. 

    ASSESSMENT CRITERION 2 
    Applicable product / service features, benefits, advantages and uses are demonstrated in a practical understandable language to the client. 

    ASSESSMENT CRITERION 3 
    Operating instructions are explained and demonstrated practically to the client in line with manufacturers specifications. 

    ASSESSMENT CRITERION 4 
    Clients understanding of the application and uses of the equipment is assessed practically and verbally and confirmed according to manufacturers guidelines. 

    SPECIFIC OUTCOME 5 
    Record and report product and equipment failures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Equipment failure is recorded in required format and in detail according to organisational/manufacturer requirements. 

    ASSESSMENT CRITERION 2 
    Equipment failure is reported to a responsible person in the required format and timeframe. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Methods and techniques for sourcing product details and information.
  • Communication principles and techniques.
  • Detailed and comprehensive understanding of products / services applicable.
  • Product features, advantages and benefits.
  • Safety principles and practices. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems during the collection and evaluation of information from clients to establish the correct products/services to offer. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others especially suppliers in gathering product / service details and information. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities in order to ensure own level of product / service knowledge is comprehensive and up-to-date. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to assist in identifying those products / service details relevant to a particular client and situation and to build a data base of product / service information. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with all stakeholders when sourcing or providing product / service details and information. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where the level of product / service knowledge impacts on the success of the transaction. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large, by making it the underlying intention of any programme of learning to make an individual aware of the importance of being culturally and aesthetically sensitive across a range of social contexts when demonstrating products / services to clients. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48887   National Certificate: Hiring Services and Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  65949   Further Education and Training Certificate: Supervision of Construction Processes  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.