SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Develop competent officials 
SAQA US ID UNIT STANDARD TITLE
115329  Develop competent officials 
ORIGINATOR
SGB Visible Policing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2004-12-02  2007-12-02  SAQA 1057/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
255994  Enhance the performance of employees  Level 6  Level TBA: Pre-2009 was L6  9   

PURPOSE OF THE UNIT STANDARD 
This unit standard is for persons in the field of safety and society with specific reference to policing, those who developed competent and willing officials.

A person credited with this unit standard will be able to:
  • Manage members' performance
  • Handle members grievances and conflict
  • Orientate and induct new officials.
  • Coordinate and monitor training and development initiatives for staff
  • Dealing with personal or work related problems.

    This unit standard will contribute to the full development of any learner within the safety in society environment and more specifically within the border control discipline by providing recognition, further mobility and transportability within the field. The skills, knowledge and understanding demonstrated within this unit standard are essential for social and economic transformation and upliftment within the safety in society environment. This unit standard could lead to the National Diploma in Policing Level 5. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Communication and mathematical literacy at level 4. They are also assumed to have completed the unit standard:
  • Monitor, Evaluate and Improve on own performance - 11994 
    		•

    UNIT STANDARD RANGE 
    This unit standard applies to persons that will oversee the execution of daily functions with a level of authority to take decisions. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Manage members' performance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Performance goals are collaboratively established according to organizational procedures. 

    ASSESSMENT CRITERION 2 
    A learning environment is created according to organizational requirements. 

    ASSESSMENT CRITERION 3 
    Performance plans are compiled for all officials according to organizational procedures. 

    ASSESSMENT CRITERION 4 
    Performance of officials is assessed according to organizational procedures. 

    ASSESSMENT CRITERION 5 
    Areas where officials under perform are identified and addressed according to assessments. 

    ASSESSMENT CRITERION 6 
    Competency and performance gaps are identified according to the assessments. 

    ASSESSMENT CRITERION 7 
    Developmental plans are collaboratively established for members according to organizational procedures. 

    ASSESSMENT CRITERION 8 
    Feedback and corrective action are provided on performance according to organizational procedures. 

    ASSESSMENT CRITERION 9 
    The achievement of members is acknowledged according to organizational procedures. 

    ASSESSMENT CRITERION 10 
    The management process of performance is explained according to organizational procedures. 

    ASSESSMENT CRITERION 11 
    The criteria of identifying poor/good performance are explained according to organizational procedures. 

    SPECIFIC OUTCOME 2 
    Handle member's grievances and resolve conflict. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A clear and compelling rationale is established for resolving conflict according to nationally accepted standards for conflict management. 

    ASSESSMENT CRITERION 2 
    Grievances are dealt with promptly within a week after grievances are noted. 

    ASSESSMENT CRITERION 3 
    Attempts are made to resolve the grievance/conflict internally according to organizational procedures. 

    ASSESSMENT CRITERION 4 
    Objective and focussed behaviour is maintained in resolving the conflict according to organizational procedures. 

    ASSESSMENT CRITERION 5 
    Potential solutions or positive courses for action are proposed according to the solution of the grievance. 

    ASSESSMENT CRITERION 6 
    Discussions are closed with clear summaries according to organizational procedures. 

    ASSESSMENT CRITERION 7 
    The grievance/conflict is referred to a higher authority if the grievance could not be resolved according to organizational structures and requirements. 

    ASSESSMENT CRITERION 8 
    Positive and negative disciplinary measures are implemented according to organizational procedures. 

    ASSESSMENT CRITERION 9 
    The concept conflict is explained according to nationally accepted standards. 

    ASSESSMENT CRITERION 10 
    The differences between positive and negative discipline is explained according to the definitions of the concepts. 

    SPECIFIC OUTCOME 3 
    Orientate and induct new officials. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    New members are welcomed and introduced to colleagues, supervisors, and other sections at the centre according to the induction plan of the new official. 

    ASSESSMENT CRITERION 2 
    New officials are supplied with all relevant documentation pertaining to his/her tasks/duties according to organizational requirements. 

    ASSESSMENT CRITERION 3 
    The centre layout, geographical area and facilities are explained and shown to the member. 

    ASSESSMENT CRITERION 4 
    The concept "Induction" and what the benefits of induction are explained according to organizational procedures. 

    SPECIFIC OUTCOME 4 
    Coordinate and monitor training and development initiatives for staff. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Opportunities for on-the-job coaching/mentoring are provided according to organizational procedures. 

    ASSESSMENT CRITERION 2 
    Formal training interventions are provided to members on work related courses according to the identified needs. 

    ASSESSMENT CRITERION 3 
    Members are rotated among various duties according to organizational procedures. 

    ASSESSMENT CRITERION 4 
    Where possible, resource shortages which impact on performance are addressed according to organizational procedures. 

    ASSESSMENT CRITERION 5 
    The concepts "Workplace Assessment and Skills Development and Workplace Skills Plan" are explained according to the definitions of the concepts. 

    ASSESSMENT CRITERION 6 
    The concept "on-the-job coaching and mentoring" is explained according to the concepts. 

    SPECIFIC OUTCOME 5 
    Dealing with personal or work related problems. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Privacy of members is ensured according to the principles of confidentiality. 

    ASSESSMENT CRITERION 2 
    Understanding and empathy are demonstrated according to nationally accepted standards. 

    ASSESSMENT CRITERION 3 
    Members are referred for professional assistance if required according to organizational procedures. 

    ASSESSMENT CRITERION 4 
    The professional services available for members are listed and their functions explained according to organizational requirements and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    The standard describes competent performance in doing physical techniques that will enhance their job performance, and lay down the criteria by which competence should be judged, as well as the range of circumstances in which competence should be demonstrated. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Basic understanding of organisational procedure and techniques
  • A Broad understanding of Regulation, legislature, policies, theory: rules, laws, principles related to development of officials 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    The following critical outcomes are addressed in this unit standard:
  • Use resources economically and cost effective in the development of officials. 
    		•

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to diagnostic/remedial coaching pertaining fundamentals skills gaps. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a supervisor preparing for the development of officials. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities so that all requirements are met in achieving competence in planning, designing, executing & coaching all types of development. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information related to all aspects of the development of officials and accurately interpreted into application performance standards. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when dealing with learners on the development. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems in that legislative requirements are interrelated with the overall development of officials. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 255994, which is "Enhance the performance of employees", Level 6, 9 credits.

    Integrated assessment methods and tools will allow the candidate to demonstrate that she/he has acquired knowledge of and can safely and effectively apply competence identified in this unit standard.

    These tools include the following:
  • In-site (on-the-job) observations
  • Role-play simulations
  • Structured group discussions
  • Written reports (e.g. tests, exams, case studies, projects, registers, logbooks, workbooks)
  • Verbal report backs (presentations)
  • Portfolios of evidence
  • Projects (physical visits to Government Departments)
  • Experiential learning
  • Working in teams
  • Scenario sketching

    These methods must be carefully selected based on the purpose of the assessment (for example, the written method of assessing knowledge or on-job demonstration of practical competence). The assessment must integrate a number of different methods in order to give the assessor reliable and valid proof of competence and evidence of required attitudes.

    Supplementary information

    Specified requirements:
    Specified requirements include legal and legislative specific requirements and are contained in one or more of the following documents:

    Legal:
  • Employment Equity Act
  • Specifications, agreements and policies and procedures

    Credits:

    Total hours required by the learner to achieve the required outcomes:

    Activity & hours:
    Classroom learning: 12 hours
    Structured learning in the workplace learning: 8 hours
    Self directed learning: 5 hours
    Coaching required: 5 hours
    Total: 30 hours

    Credits Achieved: 3 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48865   National Diploma: Policing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2007-12-02  Was SAS SETA until Last Date for Achievement 
    Core  58246   Bachelor of Human Settlements Development  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2018-06-30   
    Fundamental  58783   National Certificate: Warship Command and Control  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Elective  50419   National Certificate: Port Control and Admissions  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2009-06-29  Was PSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. SOUTH AFRICAN POLICE SERVICE BASIC TRAINING PROVISION 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.