SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Maintain a safe and secure wholesale and retail environment 
SAQA US ID UNIT STANDARD TITLE
114912  Maintain a safe and secure wholesale and retail environment 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for new entrants to the Wholesale and Retail sector. Persons credited with this standard function under general supervision and carry out established and familiar procedures in familiar environments. These persons will be able to maintain a safe and secure environment in the workplace.

Persons credited with this unit standards will also be prepared to respond to an emergency situation and incidents should they arise in the wholesale or retail environment. They are also responsible for maintaining customer safety and well being.

This unit standard excludes any learning relevant to hygiene and housekeeping and retail security aspects dealing with shoplifters and burglary. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner has completed the following areas of learning before attempting this unit standard.
  • Numeracy and Literacy at NQF Level 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Maintain a safe and secure work environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Employer and employee rights and responsibilities regarding safety in the workplace are explained in terms of the Occupational Health and Safety Act 

    ASSESSMENT CRITERION 2 
    The importance of maintaining a safe working environment for staff and customers is explained according to the effect it could have on the organisation's image 

    ASSESSMENT CRITERION 3 
    Safety procedures for avoiding accidents in the work environment are described as applicable to the job function 

    ASSESSMENT CRITERION 4 
    The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security 

    ASSESSMENT CRITERION 5 
    Hazardous objects/products or potential hazards are identified, reported and appropriate procedures are taken as stipulated by Health and Safety legislation 

    ASSESSMENT CRITERION 6 
    The procedures to follow in event of identifying a shoplifting incident or suspecting someone as a shoplifter is explained in terms of the organisation's policy 

    SPECIFIC OUTCOME 2 
    Understand the role and responsibilities in the event of an emergency situation. 
    OUTCOME NOTES 
    Understand the role and responsibilities in the event of an emergency situation in wholesale and retail environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Safety and emergency signs are identified, located and explained according to general safety standard 

    ASSESSMENT CRITERION 2 
    A list of emergency and safety telephone numbers are located and the use thereof is explained according to organisational policy and procedures 

    ASSESSMENT CRITERION 3 
    Different emergency situations and the appropriate responses are explained in terns of the store's procedure 
    ASSESSMENT CRITERION RANGE 
    Emergency situations include bomb threat, fire, violence, armed robbery, power failure, floods, protest action
     

    ASSESSMENT CRITERION 4 
    Evacuation procedures and personal role during emergency situations are described according to organisational policy and procedures 

    SPECIFIC OUTCOME 3 
    Demonstrate an understanding of safety procedures within a wholesale and retail store. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Locations of safety equipment in the store are identified as required by the store 

    ASSESSMENT CRITERION 2 
    Different types of safety equipment and signs/symbols are identified and their use is explained according to safety procedures 

    ASSESSMENT CRITERION 3 
    The procedure to be followed in the event of an incident is explained according to the store and Health and Safety legislation and procedure 

    ASSESSMENT CRITERION 4 
    Identify the different role players to be contacted in the event of an incident and emergency situation 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant SETA ETQA.

    Internal Moderations will be performed by the Accredited Providers whilst the specific ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    A demonstrated understanding of the following embedded knowledge as it applies to safety in a wholesale or retail outlet:
  • Emergency signs and their meanings
  • Fire fighting equipment and their usage
  • Organisational procedures for emergency situations
  • Location and use of contact telephone numbers for emergency services
  • Roles and responsibilities of nominated safety representatives during emergency situations
  • Safe working procedures as they apply to the various job functions
  • Organisation's policy and procedures for disposing of hazardous merchandise
    (In stores where this is applicable)
  • Health & Safety legislation where applicable
  • Organisation's evacuation procedure
  • Procedure to follow in the event of an accident to a customer or team member
  • Procedures for responding to a shoplifting incident or suspecting someone of shoplifting 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems
    Evident in specific outcome
  • Maintain a safe and secure work environment.

    and assessment criteria
  • Hazardous objects/products or potential hazards are identified, reported and appropriate procedures are taken as stipulated by Health and Safety legislation 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team
    Evident in specific outcome
  • Maintain a safe and secure work environment

    and assessment criteria
  • Safety procedures for avoiding accidents in the work environment are described as applicable to the job function 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information
    Evident in specific outcome
  • Understand the role and responsibilities in the event of an emergency situation in wholesale and retail environment
  • Demonstrate an understanding of safety procedures within a wholesale and retail store

    and assessment criteria
  • Safety and emergency signs are identified, located and explained according to general safety standard
  • A list of emergency and safety telephone numbers are located and the use thereof is explained according to organisational policy and procedures
  • Different emergency situations and the appropriate responses are explained in terns of the store's procedure
    Range: Emergency situations include bomb threat, fire, violence, armed robbery, power failure, floods, protest action
  • Evacuation procedures and personal role during emergency situations are described according to organisational policy and procedures
  • Different types of safety equipment and signs/symbols are identified and their use is explained according to safety procedures
  • Identify the different role players to be contacted in the event of an incident and emergency situation
  • Locations of safety equipment in the store are identified as required by the store
  • The procedure to be followed in the event of an incident is explained according to the store and Health and Safety legislation and procedure 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively
    Evident in specific outcome
  • Maintain a safe and secure work environment.

    and assessment criteria
  • The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related system
    Evident in specific outcome
  • Maintain a safe and secure work environment.
  • Understand the role and responsibilities in the event of an emergency situation in wholesale and retail environment

    and assessment criteria
  • Employer and employee rights and responsibilities regarding safety in the workplace are explained in terms of the Occupational Health and Safety Act
  • The importance of maintaining a safe working environment for staff and customers is explained according to the effect it could have on the organisation's image
  • Safety procedures for avoiding accidents in the work environment are described as applicable to the job function
  • The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security
  • Hazardous objects/products or potential hazards are identified, reported and appropriate procedures are taken as stipulated by Health and Safety legislation
  • The procedures to follow in event of identifying a shoplifting incident or suspecting someone as a shoplifter is explained in terms of the organisation's policy
  • Safety and emergency signs are identified, located and explained according to general safety standard
  • A list of emergency and safety telephone numbers are located and the use thereof is explained according to organisational policy and procedures
  • Different emergency situations and the appropriate responses are explained in terns of the store's procedure
    Range: Emergency situations include bomb threat, fire, violence, armed robbery, power failure, floods, protest action
  • Evacuation procedures and personal role during emergency situations are described according to organisational policy and procedures 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Maintain a safe environment
  • Maintain a safe and secure work environment

    and assessment criteria
  • Hazardous objects/products or potential hazards are identified, reported and appropriate procedures are taken as stipulated by Health and Safety legislation 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Evident in specific outcome
  • Maintain a safe and secure work environment.

    and assessment criteria 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48763   National Certificate: Retail Shop Floor Practices  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-05-02  Was W&RSETA until Last Date for Achievement 
    Core  62709   National Certificate: Service Station Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Core  49792   National Certificate: Retail Perishable Food  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 
    Elective  50307   National Certificate: Bread and Flour Confectionery Baking  Level 2  NQF Level 02  Reregistered  2023-06-30  FOODBEV 
    Elective  65750   National Certificate: Hairdressing  Level 2  NQF Level 02  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49280   National Certificate: Wholesale and Retail Distribution  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Elective  58206   National Certificate: Wholesale and Retail Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2Inspire skills Training 
    2. ACADEMY OF SOMATOLOGY HAIRDRESSING PTY LTD 
    3. ADEOMOBA HAIR GALLERY 
    4. AMATHUBA TRADING CC 
    5. Ambro's Diligent Skills 
    6. Anchor Yeast Baking School (Pty) Ltd 
    7. Anibux Training Proffessionals 
    8. Artem Training Pty Ltd 
    9. AUM IT Solutions 
    10. Award Media (Pty) Ltd T/A Award Training (PORT ELIZABETH) (TP) 
    11. Boxer Superstores (Pty) Ltd 
    12. Braune Training (Pty) Ltd 
    13. Bright Idea Projects 447 t/a Mind -the- Gap 
    14. Busisipho Skills (Pty) Ltd 
    15. BUSTQUE 325 
    16. COLLEGE OF CAPE TOWN FOR FURTHER EDUCATION AND TRAINING 
    17. College of Vocational Studies (Pty) Ltd 
    18. Contra-Lit Pty Ltd 
    19. Delen Digital Solutions Corporate Training 
    20. Diadem Consulting (Pty) Ltd 
    21. Dumelang Umonde (Pty) Ltd 
    22. Durban Unisex Beauty Parlour 
    23. Edutel Wholesale & Retail Academy 
    24. Ekurhuleni Pro Love Hair Academy 
    25. Elegant Line Trading.584 
    26. ELMAXIM HAIR AND BEAUTY SALON 
    27. Employ and Empower Deaf (Pty) Ltd 
    28. Enzi Hair Studio 
    29. Expression Culture Academy 190-319NPO 
    30. Gemini Training And Development Pty Ltd 
    31. GERT SIBANDE TVET COLLEGE 
    32. Golden Mile Trading 578 
    33. Golden Ratio College 
    34. Hydro International College 
    35. IMVULA SKILLS DEVELOPMENT ACADEMY 
    36. IRON MOUNTAIN GROUP HOLDING PTY LTD 
    37. JABU STONE ENTERPRISES 
    38. JO S HAIR N BEAUTY PTY LTD 
    39. Khamor Travel Agency 
    40. L'Oreal South Africa 
    41. LA LOUVE PRIVATE HAIR ACADEMY 
    42. Lesedi Tsebo Trading Pty Ltd 
    43. Linzos Hair Academy 
    44. Liza Gresse Consulting 
    45. Lizannes Training and Development Solutions PTY LTD 
    46. LOCC RAZOR SCISSORS HAIR ACADEMY PTY LTD. 
    47. Marrian Ridge Computer Centre (Pty) Ltd 
    48. Masithuthuke Holdings 
    49. Masstores (Pty) Ltd 
    50. New Clicks South Africa (Pty) Ltd 
    51. NOFESA cc 
    52. Open Learning Group (Pty) Ltd 
    53. Owl Business Training PTY LTD 
    54. Passionate About People Pty Ltd 
    55. PHARMACY DEVELOPMENT ACADEMY PTY LTD 
    56. Phekgole Trading Enterprise 
    57. Pioneer Business Consulting 
    58. Positics Pty Ltd 
    59. Primeserv Corporate Solutions 
    60. QT Training (Pty) Ltd 
    61. QUANTUM SKILLS 
    62. Rand International Management and Training Consultants 
    63. Ruutos Consulting And Projects 
    64. SAFARMEX (PTY) Ltd 
    65. SECTOR EDUCATION AND SKILLS TAINING ORGANISATION(SESTO) 
    66. Sekhukhune FET College - C.N. Phatudi Campus 
    67. Serwalo Hair Academy 
    68. SETSEBI TRAINING ACADEMY 
    69. Shoprite Checkers 
    70. Signa Academy 
    71. Siyaya Skills Institute Eastern Cape 
    72. SOUTH CAPE TVET COLLEGE 
    73. Spilamart cc T/A 1st Safety & Training (SABIE) (TP) 
    74. SSD Consultants 
    75. STELLENBOSCH HAIR ACADEMY 
    76. STYLISH FLOW HAIR ACADEMY 
    77. Thahameso Training and Development Services 
    78. Thamoma 
    79. The Fresh Foods Academy (Pty) Ltd 
    80. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING 
    81. The Skills Development Corporation Private 
    82. THE SORBET EXPERIENCE PTY LTD 
    83. Thuto- Lore Academy 
    84. Tloumogale Business Development & Consulting 
    85. Truworths Ltd 
    86. Tusanang Training Academy 
    87. Umpeme Wesizwe Center 
    88. Unewu Trading Enterprise CC 
    89. Uplifting Training in Action 
    90. Urban Beauty Anti-Aging Academy 
    91. Visual Excellence Trading 508 (Pty) Ltd 
    92. Vumbhoni Trading (Pty) Ltd 
    93. Woolworths Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.