SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Provide reception and administrative services 
SAQA US ID UNIT STANDARD TITLE
114790  Provide reception and administrative services 
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2007-05-15  2009-04-08  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2010-04-08   2013-04-08  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
262625  Provide reception and administrative services  Level 3  NQF Level 03  12   

PURPOSE OF THE UNIT STANDARD 
This unit standard forms part of the National Qualification - National Certificate in Beauty: Manicure and Pedicure; Aesthetic Consultancy or Make-up Consultancy registered at Level 3 on the NQF. Learners acquiring this standard will be learning towards obtaining a National Qualification or are working within the beauty environment, where acquisition of competence against this standard will add value to the learners' job, or chances of finding employment.

The qualifying learner is capable of:
  • Welcoming, receiving and attending to clients
  • Receiving and making telephone calls and recording information
  • Keeping and processing work place records
  • Calculating final price for services rendered and products purchased by client and receive payments and sure monies
  • Receiving, recording and storing stock. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence against unit standards in mathematical, computer, numerical and communication studies at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Clients will include new, regular, expected and unexpected clients.
  • Receiving clients will include at the workplace and telephonically.
  • Receiving area will include reception area, treatment area, working area, cubicle and changing areas.
  • Delivery documentation includes but is not limited to: delivery note, waybill, COD document. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Welcome, receive and attend to clients. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Clients are welcomed according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Client's identity is ascertained and their requirements are verified. 

    ASSESSMENT CRITERION 3 
    Clients are escorted to consultation area. 

    ASSESSMENT CRITERION 4 
    Clients are made comfortable as per organisational requirements. 

    ASSESSMENT CRITERION 5 
    Client information is sourced and recorded as per organisational requirements. 

    SPECIFIC OUTCOME 2 
    Receive and make telephone calls and record information. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Telephone system is identified, described and explained in accordance with organisations system and requirements. 

    ASSESSMENT CRITERION 2 
    Calls are answered and the caller is identified according to organisation's requirements. 

    ASSESSMENT CRITERION 3 
    Calls are made according to organisation's requirements. 

    ASSESSMENT CRITERION 4 
    Reason for call is established and identified. 

    ASSESSMENT CRITERION 5 
    Information is recorded according to organisation's requirements. 

    ASSESSMENT CRITERION 6 
    Telephone directories are identified, explained and used. 
    ASSESSMENT CRITERION RANGE 
    Emergency services, faulty lines, dialling codes, telephone numbers, medical, government.
     

    SPECIFIC OUTCOME 3 
    Keep and process work place records. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Importance of maintaining work place records is explained with examples of the consequences. 

    ASSESSMENT CRITERION 2 
    Client record cards are filed in accordance with organisational processes and procedures. 

    ASSESSMENT CRITERION 3 
    Record cards are filed as per organisational processes and procedures. 

    ASSESSMENT CRITERION 4 
    Stock record keeping system is maintained according to organisational requirements. 

    ASSESSMENT CRITERION 5 
    Financial transactions and records are filed and kept in a secure location. 

    SPECIFIC OUTCOME 4 
    Calculate final price for services rendered and products purchased by client, receive payments. 
    OUTCOME NOTES 
    Calculate final price for services rendered and products purchased by client, receive payments and secure monies. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Client's payment is calculated correctly according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Correct change is issued to client. 

    ASSESSMENT CRITERION 3 
    Sold items are recorded according to worksite procedures. 

    ASSESSMENT CRITERION 4 
    Cash is received according to company requirements. 

    ASSESSMENT CRITERION 5 
    Cash received is secured according to company requirements. 

    ASSESSMENT CRITERION 6 
    Cash is prepared for banking according to company and security requirements. 

    SPECIFIC OUTCOME 5 
    Receive record and store stock. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Received stock is checked against order form for accuracy. 

    ASSESSMENT CRITERION 2 
    Discrepancies on the order are reported within agreed timeframe and to the correct responsible person. 

    ASSESSMENT CRITERION 3 
    Signed delivery documents are attached to original order form. 

    ASSESSMENT CRITERION 4 
    Completed documentation is filed according to company standard. 

    ASSESSMENT CRITERION 5 
    Stock items are stored in correct location within agreed timeframe. 

    SPECIFIC OUTCOME 6 
    Receive and secure cash. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Cash is received according to company requirements. 

    ASSESSMENT CRITERION 2 
    Correct change is issued to clients. 

    ASSESSMENT CRITERION 3 
    Cash received is secured according to company requirements. 

    ASSESSMENT CRITERION 4 
    Cash is prepared for banking according to company and security requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • An all rounded understanding of client account procedures, calculation of VAT and the precautionary procedures when dealing with non-cash payments
  • A comprehensive understanding of telephone procedures and etiquette
  • An in depth understanding of record keeping systems for workplace
  • A sound understanding of security procedures for company and complex 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in order to handle salon support services effectively. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when receiving and storing stock items. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information when receiving, recording and storing stock items. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively in order to handle salon business by telephone successfully and to calculate and supply the final price for services rendered. 

    UNIT STANDARD CCFO SCIENCE 
    Use technology in order to use the cash register effectively and to maintain a record keeping system. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 262625, which is "Provide reception and administrative services", Level 2, 12 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  64652   National Certificate: Hairdressing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2009-04-08  As per Learning Programmes recorded against this Qual 
    Core  65111   National Certificate: Beauty Technology  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2011-02-16  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.