SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Develop, implement and monitor a quality policy for a new venture 
SAQA US ID UNIT STANDARD TITLE
114588  Develop, implement and monitor a quality policy for a new venture 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2008-05-13  2009-05-13  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2010-05-13   2013-05-13  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
263434  Plan and manage production/operations in a new venture  Level 4  NQF Level 04  6   

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for learners who need to design appropriate quality control and evaluation systems for a new venture to enable it to meet consumer needs and other relevant standards.

The qualifying learner will be able to:
  • Explain concepts, systems and principles of quality.
  • Assess the quality assurance requirements for a new venture.
  • Design and implement a quality assurance system to specification.
  • Review and amend the quality assurance system. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this Unit Standard should be competent in Mathematical Literacy and Communications at NQF level 3 or equivalent. 

    UNIT STANDARD RANGE 
  • Systems include but are not limited to the ISO 9000 series, quality assurance, quality control, total quality management (TQM) , continuous improvement.
  • Principles of quality management systems includes a systematic approach; documentation of procedures, standards, and specifications; innovation; review and audit; measurement; evaluation. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain concepts, systems and principles of quality. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Concepts of quality are explained in terms of degree of excellence, conformity with the requirements of fit-for-purpose, and meeting and/or exceeding customer needs relevant to own venture. 

    ASSESSMENT CRITERION 2 
    Systems associated with the management of quality are explained in terms of relationships, limitations and applications in the context of own venture idea/opportunity. 

    ASSESSMENT CRITERION 3 
    The principles of various quality management systems are analysed in terms of appropriateness to own venture. 

    SPECIFIC OUTCOME 2 
    Assess the quality assurance requirements of a venture. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Factors impacting on a venture's quality assurance system are described in terms of legislation. 

    ASSESSMENT CRITERION 2 
    Quality assurance requirements identified reflect an analysis of customer needs and expectations, and organisation and stakeholder requirements. 

    ASSESSMENT CRITERION 3 
    The objectives of a quality assurance system are described in terms of own venture. 

    ASSESSMENT CRITERION 4 
    A documented plan for a quality assurance system is reviewed in terms of standards and specifications for products and/or services, a communications strategy, operational procedures including data collection, provisions for contingencies, and an internal audit system. 

    SPECIFIC OUTCOME 3 
    Design a quality assurance system to specification. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Methods of providing quality customer services, which incur no costs, are designed for own venture. 

    ASSESSMENT CRITERION 2 
    Strategies to implement quality services are identified for own venture. 

    ASSESSMENT CRITERION 3 
    The relationship between quality and profitability is investigated in own venture. 

    ASSESSMENT CRITERION 4 
    The relationship between quality and available resources is analysed for own venture. 

    ASSESSMENT CRITERION 5 
    Strategies to promote and communicate quality standards devised for own venture. 

    SPECIFIC OUTCOME 4 
    Review and amend the quality assurance system. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Opportunities for improvement of the quality assurance system are identified for own venture. 

    ASSESSMENT CRITERION 2 
    Changes to address problems or opportunities for quality improvement are considered and discussed for own venture. 

    ASSESSMENT CRITERION 3 
    Methods to give credit toor to resolve potential conflicts regarding quality are investigated for own venture. 

    ASSESSMENT CRITERION 4 
    Effective strategies and methods to obtain direct information from customers are identified and illustrated with examples. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or by an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA .
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The importance of delivering quality products to ensure profitability and customer satisfaction, using a quality control system.
  • The importance of on-going revision of systems.
  • Assessment principles
  • Communication, surveys, questionnaires - improving customer satisfaction.
  • Benchmarking.
  • Quality Self Audits. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in regard to level of quality and customer service strategies for a new venture. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage activities of a new venture responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information to maintain and improve customer satisfaction and quality standards. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the interpretation and creation of an effective quality management system. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems when analysing feedback related to quality or lack thereof. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 263434, which is "Plan and manage production/operations in a new venture ", Level 4, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  23953   Further Education and Training Certificate: New Venture Creation (SMME)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2009-05-13  Was SERVICES until Last Date for Achievement 
    Core  20884   National Certificate: New Venture Creation (SMME)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2005-04-10   
    Core  49119   National Certificate: Craft Operational Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  58394   National Certificate: Film and Television Production  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Elective  65050   National Certificate: Music  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. BLC Entertainment 
    2. Epitome Villa (Pty)Ltd 
    3. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    4. FILM Mentorship & Training SA 
    5. Frayintermedia Cc 
    6. MBOWA COLLEGE PTY LTD 
    7. Media Village Training 
    8. OL Afrika Media 
    9. OPELONG BUSINESS INSTITUTE (PT 
    10. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    11. PRX SCHOOL TEST 
    12. Richfield Graduate Institute of Technology Pty Ltd 
    13. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
    14. VUTHLARI MARKETING CONSULTING 
    15. ZA WIT (PTY) LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.