SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes

SAQA US ID	UNIT STANDARD TITLE
113959	Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes
ORIGINATOR
SGB Public Administration and Management
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Public Administration
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Registered"		2003-12-03	2006-11-16	SAQA 0151/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2007-11-16		2010-11-16

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
242863	Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes	Level 3	NQF Level 03	4

PURPOSE OF THE UNIT STANDARD

This Unit Standard is intended for people who are employed in the public sector at the practitioner level. Persons credited with this Unit Standard are able to meet their obligations as employees in public sector contexts and deal appropriately with grievances and disputes.

Learners will be able to:

Identify employment rights and responsibilities

Identify Sources of information and assistance for employees in relations to their employment rights and responsibilities

Identify grounds for personal grievances or disputes, and identify sources of assistance for the employee

Identify courses of action for dealing with personal grievances arising from the employment relationship and disputes arising from the agreements

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Persons attempting this unit standard should be competent in:

Communication at NQF Level 2

Mathematical Literacy at NQF Level 2

UNIT STANDARD RANGE

N/A

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Identify employment rights and responsibilities.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Types of employment contracts are identified and an explanation given with examples of their basic purpose and relationship between parties

ASSESSMENT CRITERION RANGE

Collective, individual, written and/or oral

ASSESSMENT CRITERION 2

2. Matters that should be included in an employment agreement are identified to assure accountabilities are clearly understood and agreed.

ASSESSMENT CRITERION RANGE

Wages, hours of work and breaks, leave and holidays, termination procedures, job descriptions, general standards of performance and conduct, method of variation, deduction provisions - including union fees

ASSESSMENT CRITERION 3

3. Rights and responsibilities arising from the employment relationship are identified to pre-empt problems in employer-employee relationship.

ASSESSMENT CRITERION RANGE

Statutory provision, fair treatment on both sides

ASSESSMENT CRITERION 4

4. Rights to representation and to negotiate collectively by the learner are identified to meet compliance requirements.

SPECIFIC OUTCOME 2

Identify sources of information & assistance for employees in relations to their employment rights.

OUTCOME NOTES

Identify sources of information and assistance for employees in relations to their employment rights and responsibilities.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Sources of information and assistance in relation to employment negotiations are identified by name, location, services provided, and costs.

ASSESSMENT CRITERION 2

2. Sources of information and assistance in relation to issues that may arise in relation to the employment relationship, are identified by name, location, services provided, and costs.

ASSESSMENT CRITERION 3

3. The procedures, and parties involved, for resolving personal grievances and disputes are identified to ensure problems are addressed effectively.

ASSESSMENT CRITERION 4

4. The procedures and parties involved, for resolving claims of discrimination and/or sexual harassment are identified to ensure problems are addressed effectively.

ASSESSMENT CRITERION 5

5. A course of action is outlined, which illustrates how procedures contained in the relevant Acts may be initiated to deal with personal grievances and with disputes.

ASSESSMENT CRITERION 6

6. A course of action is outlined which illustrates how alternative procedures may be initiated to deal with personal grievances and with disputes.

SPECIFIC OUTCOME 3

Identify grounds for personal grievances or disputes, & identify sources of assistance for employee.

OUTCOME NOTES

Identify grounds for personal grievances or disputes, and identify sources of assistance for the employee.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Grounds for personal grievances are identified and used to gauge best course to take.

ASSESSMENT CRITERION RANGE

Unjustifiable dismissal, unjustified action by the employer, which disadvantages the employee, discrimination, sexual harassment, and duress, related to membership of an employees` organisation.

ASSESSMENT CRITERION 2

2. Grounds for disputes are identified to gauge best way to proceed.

ASSESSMENT CRITERION 3

3. Sources of assistance for dealing with personal grievance or dispute situations are identified by name, location, services provided, and costs.

SPECIFIC OUTCOME 4

Identify courses of action for dealing with personal grievances.

OUTCOME NOTES

Identify courses of action for dealing with personal grievances arising from the employment relationship and disputes arising from the agreements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Strategies for on-site personal grievance and for dispute resolution are identified to minimise disruptions and costs to both parties.

ASSESSMENT CRITERION 2

2. The procedures, and parties involved, for resolving personal grievances and disputes are identified to expedite settlement of problems.

ASSESSMENT CRITERION 3

3. The procedures, and parties involved, for resolving claims of discrimination and/or sexual harassment are identified to expedite the settlement of issue.

ASSESSMENT CRITERION 4

4. A course of action is outlined, which illustrates how procedures contained in the relevant Acts may be initiated to deal with personal grievances and with disputes.

ASSESSMENT CRITERION 5

5. Assessment of alternative procedures for resolving personal grievances and disputes identifies their adequacy in terms of provisions in the Acts.

ASSESSMENT CRITERION 6

6. A course of action is outlined which illustrates how alternative procedures may be initiated to deal with personal grievances and with disputes.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.

Assessors must be registered as an Assessor with the relevant ETQA

Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.

Training providers must be accredited by the relevant ETQA.

Moderation should include both internal and external moderation where applicable.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The Statutory Framework
A working knowledge of: statute law affecting the provision of public sector
services:

Labour Relations Act

Basic Conditions of Employment Act

Acts specific to the public sector organizational context of the learner

The Organisation
A detailed understanding of:

Disciplinary and grievance policies operational in organization.

Organisational, external agency and employee requirements for information

Organizational procedures for addressing personal grievances and disputes.

Sources of information for the resolution of discrepancies.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Learners are able to identify and solve problems using critical and creative thinking processes to resolve personal disputes and grievances.

UNIT STANDARD CCFO WORKING

Learners are able to work effectively with others as a member of a team, group, organization or community in order to pre-empt the reasons for grievances and disputes from arising.

UNIT STANDARD CCFO ORGANISING

Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that all tasks are completed to organisational requirements on time and to standard without cause for personal grievances or disputes arising.

UNIT STANDARD CCFO COLLECTING

Learners are able to collect, analyse, organise and critically evaluate information relevant ot dealing effectively and with minimum disruption to personal grievances and disputes.

UNIT STANDARD CCFO COMMUNICATING

Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to identify and pre-empt or resolve personal grievances or disputes.

UNIT STANDARD CCFO SCIENCE

The learner is able to use science and technology effectively and critically in dealing with personal grievances or disputes.

UNIT STANDARD CCFO DEMONSTRATING

The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that provision exists in the public service to manage personal grievances and disputes in a manner that minimises disruptions to own and organisational work life.

UNIT STANDARD ASSESSOR CRITERIA

N/A

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 242863, which is "Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes", level 3, 4 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	48513	National Certificate: Public Administration	Level 3	NQF Level 03	Passed the End Date - Status was "Registered"	2006-11-16	Was PSETA until Last Date for Achievement
Elective	50081	Further Education and Training Certificate: Leadership Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	LG SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Amabamba Recruitment
2.	AVAX SA 481 CC. T/A Mandisa Development Services
3.	Bephaswana Skills Development (Pty) Ltd
4.	Dee's Training (PTY) LTD
5.	DM Training Consultants
6.	Faranang Marketing
7.	Fire Protection Association of Southern Africa
8.	Furniture World Training Centre
9.	Inkqubeko Investment (Pty) Ltd
10.	IQ Skills Academy (PTY) LTD.
11.	Jobafrik Consulting
12.	Josmap Training Institute
13.	KOKANO PROJECTS PTY LTD
14.	Lewerb Holdings (PTY) Ltd
15.	Limadi Industrial Projects
16.	MANCOSA Pty (Ltd)
17.	Mortarboard Training Solutions
18.	MTK Corporate Solutions
19.	Neopeo Trading & Projects
20.	Networx for Career Development
21.	Nkinane Trading Enterprise
22.	Nokusho M Consulting and Trading
23.	PFIM Trading (Pty) Ltd
24.	PMA Holdings (PTY ) LTD.
25.	Progressive School of Business and Engineering (Pty)
26.	Reflections Development Institute
27.	Regent Business School (Pty) Ltd t/a Regent Business School
28.	Resonance Institue of Learning
29.	Siza Nesu Training and Consultants
30.	Tloumogale Business Development & Consulting
31.	Tshepang Consulting & Project
32.	Tshwane Training Institute (PTY) LTD.