SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Plan, organise and control the day-to-day administration of an office support function 
SAQA US ID UNIT STANDARD TITLE
110531  Plan, organise and control the day-to-day administration of an office support function 
ORIGINATOR
SGB Economics 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are employed at a supervisory level in an office environment.

People credited with this Unit Standard are able to:
  • Analyse administrative functions and structures, and assess systems needed.
  • Research and develop plans for the establishment and improvement of administration systems.
  • Implement administrative systems.
  • Provide monitoring, control and evaluation of administration systems. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse administrative functions and structures, and assess systems needed. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Organisational expectations are confirmed and aligned to policy, strategy and operational requirements. 

    ASSESSMENT CRITERION 2 
    2. Expectations and needs are assessed in relation to providing cross-functional integration and co-ordination. 

    ASSESSMENT CRITERION 3 
    3. Objectives are developed for the administration system and targets are set that are achievable and measurable. 

    ASSESSMENT CRITERION 4 
    4. Existing structures and systems are investigated and evaluated to determine the extent to which they achieve targets. 

    SPECIFIC OUTCOME 2 
    Research and develop plans for the establishment and improvement of administration systems. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The strengths and weaknesses of existing systems are analysed and incorporated into the plan. 

    ASSESSMENT CRITERION 2 
    2. Plan includes analysis for required inputs, outputs and operations. 

    ASSESSMENT CRITERION 3 
    3. Plan includes recommendations for improvements to existing systems and identifies needs, options, costs and benefits on new system. 

    ASSESSMENT CRITERION 4 
    4. Plan includes specifications of components and costs of preferred system alternatives. 

    ASSESSMENT CRITERION 5 
    5. The plan provides data, information, analysis and recommendations relevant to achieving informed decisions by personnel for approval and allocating resources for acquisition and implementation of the new system. 

    SPECIFIC OUTCOME 3 
    Implement administrative systems. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Implementation objectives are compiled in accordance with established requirements for administration systems. 

    ASSESSMENT CRITERION 2 
    2. Implementation capability is assessed and outstanding issues and needs are identified in relation to resources, systems, procedures and expertise. 

    ASSESSMENT CRITERION 3 
    3. Implementation guidelines are developed to provide information and address implementation factors and support. 

    ASSESSMENT CRITERION 4 
    4. System guidelines are tested and recommendations are made to address areas for improvement. 

    ASSESSMENT CRITERION 5 
    5. Guidelines are communicated to relevant personnel. 

    SPECIFIC OUTCOME 4 
    Provide monitoring, control and evaluation of administration systems. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Processes are implemented to audit the implementation of the administration system. 

    ASSESSMENT CRITERION 2 
    2. Monitoring, controlling and evaluation processes are established to provide input from personnel on the operation of the system, and recommendations are made to address areas for improvement. 

    ASSESSMENT CRITERION 3 
    3. Evaluation processes assess the system outcomes in relation to administration objectives and recommendations are made to address areas for improvement. 

    ASSESSMENT CRITERION 4 
    4. Evaluation processes provide factual reporting of system operations and specification of the extent of achievement of administration system objectives. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    2. Any institution offering learning that will enable achievement of this Unit Standard or will assess this Unit Standard must be accredited as a provider with the relevant ETQ, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    4. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Organisational policies, procedures and systems.
  • Methods and techniques for controlling administrative functions.
  • Interpersonal skills.
  • Authorisation levels. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made by, e.g.
  • Researching and developing plans for the establishment and improvement of administration systems according to the assessment criteria for specific outcome 2

    Specific outcome:
  • Research and develop plans for the establishment and improvement of administration systems. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organization and community by, e.g.
  • Confirming organisational expectations according to assessment criterion 1.1

    Assessment criterion:
  • Organisational expectations are confirmed and aligned to policy, strategy and operational requirements.
  • Assessing expectations and needs in relation to providing cross-functional integration and co-ordination
  • Communicating guidelines to relevant personnel according to assessment criterion 3.5

    Assessment criterion:
  • Guidelines are communicated to relevant personnel. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information by, e.g.
  • Planning, organising and controlling the day-to-day administration of an office support function according to the assessment criteria for specific outcome 1, 2, 3 and 4

    Specific Outcome:
  • Analyse administrative functions and structures, and assess systems needed.
  • Research and develop plans for the establishment and improvement of administration systems.
  • Implement administrative systems.
  • Provide monitoring, control and evaluation of administration systems. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/ or language skills in the modes of oral and/ or written presentation by, e.g.
  • Communicating guidelines to relevant personnel according to assessment criterion 3.5

    Assessment Criteria:
  • Guidelines are communicated to relevant personnel. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49021   Further Education and Training Certificate: Debt Recovery  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FASSET 
    Core  57612   National Certificate: Arts and Culture Enterprise  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Core  49336   National Certificate: Law Enforcement: Sheriffing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Core  97228   National Certificate: Paralegal Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49598   National Diploma: Paralegal Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Core  49055   National Certificate: Foreign Economic Representation  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Fundamental  60289   National Certificate: Community Recreation  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  65030   National Certificate: Arts and Culture Development Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  36438   National Certificate: Local Economic Development  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  50017   National Diploma: Club Professional Golfing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2008-11-30  Was CATHSSETA until Last Date for Achievement 
    Elective  73209   National Diploma: Club Professional Golfing  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    6. Altec Training And Consulting 
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    8. Amaqamu Project Management and Consulting 
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    10. Apex Education (Pty) Ltd. 
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    41. Cymbol Consulting(Pty) Ltd. 
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    43. Devine Intelligence Consultants (Pty) Ltd 
    44. Ditirelo Skills Development Services 
    45. Ditlou Solutions 
    46. Ditlou Sons And Daughters 
    47. DM Management & Consulting 
    48. Dreamfinders Trading and Projects 588 
    49. Dynamic Abilities General Trading 
    50. E Mali Outsourcing Cc 
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    55. Empowerment Dynamics Consulting 
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    59. Falcon Business Institute (Pty) Ltd 
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    62. Gns Training Consultants 
    63. Gotsec Skills Training 
    64. Growth Management Consulting 
    65. Hanyeleni Business Enterprise 
    66. HDPSA 
    67. Heavenly Button Trading Cc 
    68. Heirs Training and Development Pty Ltd 
    69. Higherway Institute of Learning 
    70. HLOGIRATI (PTY) LTD 
    71. Hlombe And Associates 
    72. Hs Global Skills Business Solutions 
    73. Ibless Enterprise 
    74. ICM t/a Institute for Career Management 
    75. Ilinge Labantu Debt Solution 
    76. Ilitha Lelizwe Consulting 
    77. Imithente Development Holdings 
    78. Independent Development Trust 
    79. Injeje Training 
    80. Inkazimulo Trading 
    81. Inkcubeko Yakwantu Trading 
    82. Innercity Training Institute (Pty) Ltd 
    83. Innovative Technology Design 
    84. Institute Of Cooperatives And Community Economic Development 
    85. Intermasiko Cc 
    86. Inzalo Enterprise Management Systems (Pty) Ltd 
    87. Jet Energy South Africa 
    88. Josmap Training Institute 
    89. Joubert Park Youth Outreach Project 
    90. Jtm Empowered 
    91. Jumpstart Training Institute 
    92. Kadimo Consulting Cc. 
    93. Kalideen Investment T/A Kalvest 
    94. KALIDEEN MANAGEMENT SERVICES 
    95. Keetileafrika Training Institute 
    96. KG Business Development 
    97. Khehli Institute 
    98. KHOSITHI TRAINING 
    99. Khula Nonke Training & Development 
    100. KMS 
    101. Kpk Training Solutions 
    102. Ktmo Business Solutions 
    103. Kwem Management Solutions 
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    106. Lelethu Training (Pty) Ltd 
    107. Letzaa Group 
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    109. Local Government Management Academy 
    110. M.I.C. Training And Development 
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    112. Magnico Products (Pty) Ltd 
    113. Magumzane Traiding Cc 
    114. Mahlasedi Training Matters 
    115. Makhophila Training 
    116. Mamuhle Academy 
    117. Mancosa (PTY) LTD T/A Management College of Southern Africa 
    118. MANCOSA Pty (Ltd) 
    119. Marcado Human Resources Strategies 
    120. Masemase Consultancy Cc. 
    121. MASM Trading Enterprise (Pty) Ltd 
    122. Mathaveiya Skills Enhancement 
    123. Matsila Holdings 
    124. Mbonyolosi Skills Development Institute 
    125. Mc Intosh Xaba And Associates (Mxa) 
    126. Mcbee Consulting Pty Ltd 
    127. Meyiswa Training Academy 
    128. MGM Training & Consulting 
    129. Mgwezane Training And Events Management Cc. 
    130. Miczo'S Enterprise 
    131. Mimoisa Business Solutions Cc 
    132. Mintirho Development Services 
    133. Mission Point Consulting 
    134. Mj Mafunisa Consulting (Pty) Ltd 
    135. Mma Maru Pty Ltd 
    136. Mml Consulting Cc. 
    137. Mohlaje Solutions (Pty) Ltd 
    138. Mortarboard Training Solutions 
    139. MTHENGENYA & ASSOCIATES 
    140. Mudau Picture Framers 
    141. Muhangwene Development Enterprise 
    142. Multi-Skills Training & Development Institute (Pty) Ltd 
    143. Multiple Productive Management Solutions 
    144. Nedtex73 
    145. Nells Skills Academy 
    146. Nghano Training And Development Centre 
    147. Nonunu Projects 
    148. Northlink College - Wingfield Campus 
    149. Ns Global Academy 
    150. Nsuku Management Consultants 
    151. Omithombo Management Academy 
    152. Panafrican Supply Chain Academy 
    153. Petra Institute of Development 
    154. Pfim Trading (Pty) Ltd 
    155. PHETHA PROFFESSIONAL SERVICES CC 
    156. Phetho Concepts (Pty) Ltd 
    157. Pioneer Business Consulting 
    158. Pma Holdings (Pty ) Ltd. 
    159. Powernexus 
    160. Princetop Corporative Training (Pty) Ltd 
    161. Progressive School Of Business And Engineering (Pty) 
    162. Ptdev (Pty) Ltd 
    163. Quick Leap Investment 
    164. R&M Enterprises Pty Ltd 
    165. Ratomac Trading Consultants (Pty) Ltd 
    166. Reflections Development Institute 
    167. Regen Institute of Leadership and Management Education 
    168. Regent Business School (Pty) Ltd t/a Regent Business School 
    169. Sa Business Services Cc. 
    170. Sabela Trading And Projects Cc. 
    171. Sazm Trading And Projects 
    172. Senelo Trading Cc 
    173. Setaki Trading And Projects (Pty) Ltd 
    174. Sf Consulting Engineers 
    175. Shekinah Deep Excellence (Pty) Ltd 
    176. Shirs Vision Compleadev (Pty) Ltd 
    177. Simangasentso Enterprise 
    178. Siza Nesu Training And Consultants 
    179. Solstice Networks Cc. 
    180. Sonani Skills 
    181. South African Institute of Learning (SAIL) 
    182. South West Gauteng TVET College 
    183. Spectrium 
    184. St Kings Institute Of Technology And Business Studies 
    185. Step Ahead Academy (Pty) Ltd 
    186. Summat Training Institute 
    187. Swaranang Management Consulting Cc 
    188. Talent Emporium Academy (PTY) Ltd 
    189. Thinking Mind Trading 
    190. Thobologo Training And Education Group 
    191. Thopasefoka Consulting Pty Ltd 
    192. Thubelihle Graduate Institute 
    193. Thuto-Boswa Education And Training Solution 
    194. Tinotel Communications 
    195. Tlotlangthuto Training & Consulting 
    196. Tloumogale Business Development & Consulting 
    197. Training At Work (Pty) Ltd 
    198. Transafric Consulting Pty Ltd 
    199. Tsebong Training Centre 
    200. Tshamutengu General Trading Cc. 
    201. Tshepang Consulting & Project 
    202. Tshisimani Holdings (Pty) Ltd. 
    203. Tsoelopele Leadership Consulting (Pty) Ltd 
    204. Tswelopele Rural Development Network 
    205. Tumpu Trading And Projects 
    206. Twin Peak Technologies 
    207. Uan Projects 
    208. Umqondo Business College 
    209. University Of Business Excellence(Pty)Ltd 
    210. University of Fort Hare 
    211. University of the Western Cape 
    212. University of Venda 
    213. Ursivox Interactive Systems 
    214. Vantage Training 
    215. VEZOKUHLE YOUTH DEVELOPMENT PROJECT 
    216. Vicmat Consultants 
    217. VSL General Trading 
    218. Vumilia Africa Group 
    219. Vuselela FET College - Klerksdorp Campus 
    220. Waoesi 
    221. WEINVEST INVESTMENT CC 
    222. Ya Hina Management Consulting And Projects 
    223. Yamangcuse Consulting 
    224. Zamaubuhle Training 
    225. Zealot Business College 
    226. Zizamele Business Enterprise 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.