SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate and apply knowledge and understanding of the basic components and fundamental skills of effective communication 
SAQA US ID UNIT STANDARD TITLE
110506  Demonstrate and apply knowledge and understanding of the basic components and fundamental skills of effective communication 
ORIGINATOR
SGB Economics 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are, or seek to be, employed in an area where communication with others as individuals and in groups is vital to effective functioning.

People credited with this Unit Standard are able to:
  • Identify and explain the key factors used to understand the target audience of the communication.
  • Discuss the core components of effective verbal communication.
  • Illustrate the effective elements of effective written communication.
  • Communicate with a range of stakeholders. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner is competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Communication concepts include: sender; receiver; message; noise.
  • Audience factors include: literacy and/or numeracy levels; language preference; size; accessibility.
  • Communication methods include: verbal - one-on-one; radio; TV; small or large groups and written - e mail; newspapers; letters; posters; reports; presentations. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and explain the key factors used to understand the target audience of the communication. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Key audience factors are identified that affect communication with a specified audience in own work context. 

    ASSESSMENT CRITERION 2 
    2. Audience factors and communication methods are linked for a specified audience in own work context. 

    ASSESSMENT CRITERION 3 
    3. Audience factors and message content are linked for a specified audience in own work context. 

    SPECIFIC OUTCOME 2 
    Discuss the core components of effective verbal communication. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. A range of verbal communication methods is identified by referring to examples in the local economic development environment. 

    ASSESSMENT CRITERION 2 
    2. A description of what constitutes effective verbal communication is provided and illustrated by giving examples from own work context. 

    ASSESSMENT CRITERION 3 
    3. The basis for confirming the effectiveness of verbal communication is explained by referring to an appropriate feedback process. 

    ASSESSMENT CRITERION 4 
    4. Each example of a verbal communication method identified is compared to this description and a judgement made as to whether it is effective or not. 

    SPECIFIC OUTCOME 3 
    Illustrate the essential elements of effective written communication. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. A range of written communication methods is identified by referring to examples in the local economic development environment. 

    ASSESSMENT CRITERION 2 
    2. A description of what constitutes effective written communication is provided and illustrated by giving examples from own work context. 

    ASSESSMENT CRITERION 3 
    3. The basis for confirming the effectiveness of written communication is explained by referring to an appropriate feedback process. 

    ASSESSMENT CRITERION 4 
    4. Each example of a written communication method identified is compared to this description and a judgement made as to whether it is effective or not. 

    SPECIFIC OUTCOME 4 
    Communicate with a range of stakeholders. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Stakeholders are communicated with in writing using the correct register, and protocols. 

    ASSESSMENT CRITERION 2 
    2. Stakeholders are communicated with orally so that they know that their needs and queries are understood and they receive the correct information. 

    ASSESSMENT CRITERION 3 
    3. Oral presentations are made to groups using available, applicable technology. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or will assess this Unit Standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Social conventions of communication in different cultures.
  • Styles of verbal and written communication.
  • Audience analysis.
  • Technical vocabulary and language of local economic development.
  • The communication process including giving and receiving feedback on verbal communication (e.g. body language) and written communication (e.g. a response form with a self-addressed envelope). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made by, e.g.
  • Identifying and explaining the key factors used to understand the target audience of the communication according to the assessment criteria listed for Specific Outcome "Identify and explain the key factors used to understand the target audience of the communication." 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organization and community by, e.g.
  • Identifying and explaining the key factors used to understand the target audience of the communication according to the assessment criteria listed for specific outcome "Identify and explain the key factors used to understand the target audience of the communication." 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by, e.g.
  • Comparing and judging the effectiveness of verbal communication according to assessment criterion "Each example of a verbal communication method identified is compared to this description and a judgement made as to whether it is effective or not."
  • Comparing and judging the effectiveness of written communication according to assessment criterion "Each example of a written communication method identified is compared to this description and a judgement made as to whether it is effective or not." 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information by, e.g.
  • Identifying and explaining the key factors used to understand the target audience of the communication according to the assessment criteria listed for specific outcome "Identify and explain the key factors used to understand the target audience of the communication."
  • Discussing the core components of effective verbal communication according to the assessment criteria listed for specific outcome "Discuss the core components of effective verbal communication."
  • Illustrating the essential elements of effective written communication according the assessment criteria listed for specific outcome "Illustrate the essential elements of effective written communication." 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/ or language skills in the modes of oral and/ or written presentation by, e.g.
  • Identifying and explaining the key factors used to understand the target audience of the communication according to the assessment criteria listed for specific outcome "Identify and explain the key factors used to understand the target audience of the communication."
  • Discussing the core components of effective verbal communication according to the assessment criteria listed for specific outcome "Discuss the core components of effective verbal communication."
  • Illustrating the essential elements of effective written communication according the assessment criteria listed for specific outcome "Illustrate the essential elements of effective written communication." 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Be culturally and aesthetically sensitive across a range of social contexts by, e.g.
  • Identifying and explaining the key factors used to understand the target audience of the communication according to the assessment criteria listed for specific outcome "Identify and explain the key factors used to understand the target audience of the communication." 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 
    Core  36436   National Certificate: Local Economic Development  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  LG SETA 
    Elective  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  50334   National Certificate: Occupationally Directed Education Training and Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A5 Competence Evolution 
    2. ABCR HRD Consultants (Pty) Ltd 
    3. Abinet Training and Development 
    4. Academy Training Group 
    5. Accreditation & Training Services 
    6. Advantage Training Services cc 
    7. AFRICA COMPETENCY DEVELOPMENT (PTY) LTD 
    8. Aldabri 106 Institute for Quality (Pty) Ltd 
    9. All Access Holdings 
    10. Amabamba Recruitment 
    11. Amaqamu Project Management and Consulting 
    12. Amyoli Consulting 
    13. AQUARIUS SKILLS SOLUTION 
    14. ASORIP NPC 
    15. AVAX SA 481 CC. T/A Mandisa Development Services 
    16. Bantubanye Skills 
    17. Bohlali Provider Support 
    18. Boni Africa Events & Development 
    19. BPK Trading and Project 
    20. Brainwave Projects 1997 CC 
    21. BUSINESS CIRCLE CONSULTATION 
    22. Business Intelligence Trading 48 (PTY) LTD 
    23. Cale Developments 
    24. Camblish Training Institute (Pty) Ltd 
    25. Cedars Academy for Technical 
    26. Change Agility (Pty) LTD 
    27. Chartall Business College 
    28. Colleen Osorio Skills Development Consultancy cc 
    29. College of Cape Town - Athlone Campus 
    30. Compass Academy of Learning 
    31. Continuing Education Programme 
    32. Cresco Consultants CC 
    33. CTC College(PTY) LTD. 
    34. D and D Lwazi Renaissance Research and Development Institute 
    35. D M Management and Consulting 
    36. Development Bank of Southern Africa (DBSA) 
    37. DialNx Consultants 
    38. Ditirelo Skills Development Services 
    39. Ditlou Solutions 
    40. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    41. Edutraining Business College 
    42. Elective Training Institute Enterprise CC 
    43. Emergence Learning Academy (Pty) Ltd 
    44. Empire Conferencing and Training 
    45. Empirical Training Agency (PTY) Ltd 
    46. Enjo Consultants 
    47. Environment and Language Education Trust 
    48. Frugatrax Consultants 
    49. Glere Skills and Consultants 
    50. Goldfields TVET College 
    51. Gotsec Skills Training 
    52. Great Debaters International Association 
    53. Green Horizon Consulting (Pty) Ltd 
    54. Gudlhuza Development Solutions cc 
    55. HEART Solutions 
    56. Ikamva Lisezandleni Zethu 
    57. IMVULA SKILLS DEVELOPMENT ACADEMY 
    58. Inafrica General Trading Pty LTD 
    59. Inkwazi Learning Network 
    60. IQ Skills Academy (PTY) LTD. 
    61. Isibani Skills Academy 
    62. Isibani Soluntu Development Trust 
    63. IYAM Investments (Pty) Ltd 
    64. Iziko Capacity Building CC. 
    65. Josmap Training Institute 
    66. KALIDEEN MANAGEMENT SERVICES 
    67. Kapoko Trading Enterprise 5 
    68. Karabo Info Centre and Trading 
    69. Kay-Madume Business Enterprise 
    70. Kele-Thabo Holdings 
    71. Kernel Management and Consulting (PTY) LTD. 
    72. Kgaka Kgolo Institute 
    73. Kgolo Institute 
    74. KHOSITHI TRAINING 
    75. KHULISANE ACADEMY 
    76. KITSO TRAINING AND DEVELOPMENT 
    77. Learn Ability and Training Development t/a LearnAbility 
    78. Learnership Support Systems (Pty) Ltd 
    79. Learning Performance Link 
    80. Leronsa Trading Enterprise 
    81. Levi Training Centre and Projects 
    82. Lewerb Holdings (PTY) Ltd 
    83. Life Projects 
    84. Loago Institute (Pty) Ltd 
    85. M3i Skills Development 
    86. Mabuya Amahle Trading 
    87. MACCAUVLEI LEARNING ACADEMYPTY LTD 
    88. Mafo and Mank Skills Development (Pty) Ltd 
    89. Mahayi HRD Services cc 
    90. Malaikas Nursing Academy 
    91. Maluke Training Consultants 
    92. Management College of Southern Africa (MANCOSA) 
    93. Marematlou Training Institute 
    94. Mass Computer Training And Printers 
    95. MBAT (PTY) LTD 
    96. MI Learning & Development Consultancy 
    97. MIET Africa 
    98. Mortarboard Training Solutions 
    99. Mosadikago Trading Cc 
    100. National Versatile Training Institute 
    101. Ndivuka Skills Development 
    102. Ndrendre Building & General Services 
    103. Ndzalama Training 
    104. Nelson Mandela University 
    105. Nemalale Eagles Consultancy CC 
    106. Nero Training Consultants cc 
    107. Netgrow Training Solutions 
    108. Networx for Career Development 
    109. Next Step Academy (Pty) Ltd 
    110. Nhlahle Development Agency 
    111. NJ & L Trading Enterprise CC. 
    112. Nkqubela Community Developers 
    113. Nomagwanishe Investments cc 
    114. Northern Cape Rural TVET College 
    115. NS Global Academy 
    116. NTI College 
    117. OMNI HR CONSULTING PTY LTD 
    118. Opehst Trading 
    119. Outeniqua Leadership Institute 
    120. Pachi Global Foundation 
    121. Paradise Skills Development 
    122. Peak Skills (Pty) Ltd 
    123. People Centered Institution 
    124. Petra institute of Development (PTY) Ltd 
    125. Pioneer Business Consulting 
    126. Pitt Institute T/A Imithombo Institute 
    127. PND Academy of Learning cc 
    128. Power Rush Trading 170 CC. 
    129. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    130. PRO-ACTIVE PUBLIC SERVICES COLLEGE/PTY/LTD 
    131. Professional Development and Training Institute (Pty) Ltd 
    132. QPD CONSULTANTS 
    133. Resonance Institute of Learning 
    134. Retshetse Training Project 
    135. S A Skills Solutions (Pty) Ltd 
    136. Saint Colonel Graduate Institute (PTY) Ltd 
    137. Senelo Trading CC 
    138. Silalele Consulting CC. 
    139. SIZA NESU TRAINING AND DEVELOPMENT 
    140. Solstice Networks CC. 
    141. SPS Consulting (Pty) Ltd 
    142. Starplex 489 cc 
    143. Talent Emporium Academy (PTY) Ltd 
    144. TEAM CONSULTANTS CC 
    145. Tembe Service Providers 
    146. The Iscariota Group (Pty) Ltd 
    147. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    148. The Supreme Training Academy 
    149. Thuba Segole Bed and Breakfast and Enterprise 
    150. Thubelihle Graduate Institute 
    151. Tradesman Consulting and Training Solutions 
    152. Train 2 Teach (PTY) Ltd 
    153. Trainers Without Borders 
    154. Training Answers 
    155. Trainyoucan (Pty) Ltd 
    156. Tshamutengo General Dealers CC. 
    157. Tsheko-ke-Mokwena Transport and Projects (PTY) Ltd 
    158. Tshianzi Development 
    159. Tshireletso Multi-skills and Training 
    160. Tshwane Training Institute (PTY) LTD. 
    161. Tsoelopele Leadership Consulting (Pty) Ltd 
    162. Umfolozi FET College 
    163. Umqondo Consultancy 
    164. University of Johannesburg 
    165. University of Venda 
    166. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    167. VERYCOOLIDEAS 
    168. Vicmat Consultants 
    169. Vuselela FET College - Central Office 
    170. Vuselela FET College - Klerksdorp Campus 
    171. WEINVEST INVESTMENT CC 
    172. Ya Hina Management Consulting and projects 
    173. Zamsiba Development Consultants 
    174. Zerben Management Solutions 
    175. Zisukumele Training Academy (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.