SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop administrative procedures in a selected organisation 
SAQA US ID UNIT STANDARD TITLE
110003  Develop administrative procedures in a selected organisation 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit standard is for all persons involved in Administration in commercial or non-commercial organisations and who have the responsibility of developing Administrative procedures to make the Administrative component of the organisation more effective and efficient and so aid the organisation to attain its mission, vision and objectives.

Persons credited with this unit standard will:
  • Have an understanding of the various administrative systems required by an organisation
  • Be able to develop and update administrative systems in a specific business environment
  • Be able to develop systems to keep administrative information at the required level of confidentiality
  • Be able to develop policies and procedures on administrative systems and write them into a manual. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit Standard will be competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
    Assessment of ability to develop systems and to write procedures for them is restricted to a maximum of 4 systems for reasons of time. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of the administrative systems required. 
    OUTCOME NOTES 
    Demonstrate an understanding of the administrative systems required in a selected business environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. A list of all administrative systems required in a selected business environment is compiled including client-filing systems, staff administrative systems and business systems. 

    ASSESSMENT CRITERION 2 
    2. The elements and usage of each system is described in relation to company and legal requirements. 

    ASSESSMENT CRITERION 3 
    3. Resources such as staff, information technology, office space and management requirements for the development of these administrative systems are listed and ways of finding these resources are identified in a specific business institution. 

    SPECIFIC OUTCOME 2 
    Develop and update administrative systems in a specific business environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The administrative requirements are identified to meet the specific needs of a selected business organisation. 

    ASSESSMENT CRITERION 2 
    2. The identified administrative systems are developed in accordance with the organisational and legal requirements. 
    ASSESSMENT CRITERION RANGE 
    The systems to be developed are restricted to four.
     

    ASSESSMENT CRITERION 3 
    3. The administrative systems and procedures identified are presented to management and staff for approval. 

    ASSESSMENT CRITERION 4 
    4. Feedback is obtained from management and staff regarding the suitability of the systems on specifically designed feedback forms. 

    ASSESSMENT CRITERION 5 
    5. Agreed changes are made to the systems. 

    SPECIFIC OUTCOME 3 
    Develop systems to keep administrative information at the required level of confidentiality. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Administrative information, which should be kept confidential, is identified in accordance with legal, company and industry requirements and practices. 

    ASSESSMENT CRITERION 2 
    2. Systems are developed to keep administrative information and records confidential and maintain secrecy of such information as required legally and by the company. 

    ASSESSMENT CRITERION 3 
    3. Mandates for access to confidential information are identified for administrative and other staff according their job role. 

    SPECIFIC OUTCOME 4 
    Develop policies and procedures on administrative systems and write them into a manual. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Procedures, which are in alignment with legislative and organisational requirements, are developed for the administrative systems. 
    ASSESSMENT CRITERION RANGE 
    Systems are limited to four.
     

    ASSESSMENT CRITERION 2 
    2. The procedure for each element of the administration system is explained to employees in line with the policies developed. 

    ASSESSMENT CRITERION 3 
    3. The policies and procedures are collated into a written manual in company specific format. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as assessors with the Services SETA ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services SETA ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    A demonstrated understanding of:
  • The legislation governing the selected business sector in relation to administrative procedures. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems through the identification of the administrative needs of a selected business and the development of appropriate procedures to meet these needs. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively in the development of administrative systems. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion by communicating the administrative systems to all stakeholders. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Core  67697   Further Education and Training Certificate: Sport Administration  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  63669   Further Education and Training Certificate: Fitness  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  65029   Further Education and Training Certificate: Music  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Elective  23953   Further Education and Training Certificate: New Venture Creation (SMME)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2009-05-13  Was SERVICES until Last Date for Achievement 
    Elective  59097   Further Education and Training Certificate: Real Estate  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  20884   National Certificate: New Venture Creation (SMME)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2005-04-10   
    Elective  50017   National Diploma: Club Professional Golfing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2008-11-30  Was CATHSSETA until Last Date for Achievement 
    Elective  48888   National Diploma: Hiring Operations Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  SERVICES 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2020-07-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AFRICAN ETD ACADEMY 
    2. AMANDLA OBUNYE TRAINING ACADEMY PTY LTD 
    3. BALESENG KOPANO TRAINING ACADEMY PTY LTD 
    4. BASEDI ENTERPRISES PTY LTD 
    5. BDCE 
    6. BRAINWAVE PROJECTS 707 
    7. CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD 
    8. COLLEGE FOR BUSINESS AND AUCTIONEERS 
    9. CONNECT THE DOTS 
    10. CONSULTINGBYBONGI 
    11. DIBANISA LEARNING 
    12. Edutel Public Service Company 
    13. ELADA CONSULTING 
    14. EXECUPRIME BUSINESS COLLEGE 
    15. FUTURE PERFORMANCE TRAINING PTY LTD 
    16. HLENGISINDI ENTERPRISE PTY LTD 
    17. HR CONSULTANCY AND LEARNING PTY LTD 
    18. INDALO TRADINGS PTY LTD 
    19. INFINITUS TRAINING SOLUTION PTY LTD 
    20. INTELLIGENT AFRICA MARKETING TRAINING 
    21. INTSHIVA CONSULTING PTY LTD 
    22. IWASA HOLDINGS PTY LTD 
    23. IZIPHO ZOMPHAKATHI MULTISKILLS 
    24. KC SKILLS DEVELOPMENT PTY LTD 
    25. KHANYISELA COLLEGE PTY LTD 
    26. KHULISANE ACADEMY 
    27. LITONYA INSTITUTE OF HOSPITALITY AND DESIGN PTY LTD 
    28. LSC STAFFING SOLUTIONS PTY LTD 
    29. MADYONZI TRADING AND PROJECTS 
    30. MCANYI GROUP PTY LTD 
    31. MEGRO LEARNING LOWVELD 
    32. MILA CLEANING SERVICES PTY LTD 
    33. ML VILJOEN CONSULTANTS 
    34. MOLEMOTHEO TRADING 
    35. MORTARBOARD SOLUTIONS 
    36. MSV WEALTH MANAGEMENT 
    37. Mtk Corporation Solutions 
    38. MYFAMILY PROJECTS AND CONSULTING 
    39. NDLELA AND SONS 
    40. NDZALAMA SKILLS ACADEMY 
    41. NEMBA CAPITAL CC 
    42. NETWORKING HIV AND AIDS COMMUNITY OF SOUTHERN AFRICA NPC 
    43. NEUROCOACH INSTITUTE PTY LTD 
    44. NEWBRIDGE INSTITUTE PTY LTD 
    45. NOMATYE INSTITUTE 
    46. ORANGE TRAINING ACADEMY PTY LTD 
    47. PATHWAYS OF PURPOSE POTENTIAL DEVELOPMENT CENTRE PTY LTD 
    48. PERFORMANCE MANAGEMENT COLLABORATIVE AFRICA 
    49. Peritum Agri Institute Pty LTD 
    50. PROSAM CONSULTING TRAINING GROUP 
    51. QETO BUSINESS CONSULTING 
    52. RED MANAGEMENT CONSULTANTS PTY LTD 
    53. ROBIN T J THOMAS BUSINESS CONSULTANT PTY LTD 
    54. ROCK LILLY CONNECTIONS PTY LTD 
    55. ROQUETTE HOLDINGS 
    56. ROSHEC PTY LTD 
    57. Saint Colonel Graduate Institute (PTY) Ltd 
    58. SEZELA TRAINING ACADEMY 
    59. SIYANQOBA SEMINARS 
    60. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    61. SODUKO CONSULTANTS PTY LTD 
    62. THINKFREE AFRICA 
    63. THUSA LUSHAKA TRAINING AND DEVELOPMENT 
    64. TRAINSKILLS 
    65. TRILENNIUM 
    66. UKWAKHILE TRAINING 
    67. VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT 
    68. VVM TELECOMS 
    69. WEALTH IN PROGRESS TRAINING PTY LTD 
    70. WORKPLACE AND ENTREPRENEURSHIP TALENT SOLUTIONS PTY LTD 
    71. YELLOW MEDIA PUBLISHERS PTY LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.