SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Develop administrative procedures in a selected organisation

SAQA US ID	UNIT STANDARD TITLE
110003	Develop administrative procedures in a selected organisation
ORIGINATOR
SGB Administration
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Office Administration
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular-Fundamental	Level 4	NQF Level 04	8
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This Unit standard is for all persons involved in Administration in commercial or non-commercial organisations and who have the responsibility of developing Administrative procedures to make the Administrative component of the organisation more effective and efficient and so aid the organisation to attain its mission, vision and objectives.

Persons credited with this unit standard will:

Have an understanding of the various administrative systems required by an organisation

Be able to develop and update administrative systems in a specific business environment

Be able to develop systems to keep administrative information at the required level of confidentiality

Be able to develop policies and procedures on administrative systems and write them into a manual.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that learners accessing this Unit Standard will be competent in Communication at NQF Level 3.

UNIT STANDARD RANGE

Assessment of ability to develop systems and to write procedures for them is restricted to a maximum of 4 systems for reasons of time.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrate an understanding of the administrative systems required.

OUTCOME NOTES

Demonstrate an understanding of the administrative systems required in a selected business environment.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. A list of all administrative systems required in a selected business environment is compiled including client-filing systems, staff administrative systems and business systems.

ASSESSMENT CRITERION 2

2. The elements and usage of each system is described in relation to company and legal requirements.

ASSESSMENT CRITERION 3

3. Resources such as staff, information technology, office space and management requirements for the development of these administrative systems are listed and ways of finding these resources are identified in a specific business institution.

SPECIFIC OUTCOME 2

Develop and update administrative systems in a specific business environment.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The administrative requirements are identified to meet the specific needs of a selected business organisation.

ASSESSMENT CRITERION 2

2. The identified administrative systems are developed in accordance with the organisational and legal requirements.

ASSESSMENT CRITERION RANGE

The systems to be developed are restricted to four.

ASSESSMENT CRITERION 3

3. The administrative systems and procedures identified are presented to management and staff for approval.

ASSESSMENT CRITERION 4

4. Feedback is obtained from management and staff regarding the suitability of the systems on specifically designed feedback forms.

ASSESSMENT CRITERION 5

5. Agreed changes are made to the systems.

SPECIFIC OUTCOME 3

Develop systems to keep administrative information at the required level of confidentiality.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Administrative information, which should be kept confidential, is identified in accordance with legal, company and industry requirements and practices.

ASSESSMENT CRITERION 2

2. Systems are developed to keep administrative information and records confidential and maintain secrecy of such information as required legally and by the company.

ASSESSMENT CRITERION 3

3. Mandates for access to confidential information are identified for administrative and other staff according their job role.

SPECIFIC OUTCOME 4

Develop policies and procedures on administrative systems and write them into a manual.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Procedures, which are in alignment with legislative and organisational requirements, are developed for the administrative systems.

ASSESSMENT CRITERION RANGE

Systems are limited to four.

ASSESSMENT CRITERION 2

2. The procedure for each element of the administration system is explained to employees in line with the policies developed.

ASSESSMENT CRITERION 3

3. The policies and procedures are collated into a written manual in company specific format.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Assessment of this Unit Standard should be contextual and practical.

Assessors must be registered as assessors with the Services SETA ETQA or an ETQA that represents the sectors in which the learner is employed.

Moderators must be registered as assessors with the Services SETA ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.

The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.

Assessment should include both formative and summative assessment.

Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

A demonstrated understanding of:

The legislation governing the selected business sector in relation to administrative procedures.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems through the identification of the administrative needs of a selected business and the development of appropriate procedures to meet these needs.

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one`s activities responsibly and effectively in the development of administrative systems.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion by communicating the administrative systems to all stakeholders.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	49129	Further Education and Training Certificate (FETC): Management and Administration	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Core	61595	Further Education and Training Certificate: Business Administration Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	50520	Further Education and Training Certificate: Library Practice	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	67697	Further Education and Training Certificate: Sport Administration	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	60652	Professional Qualification: Management and Administration	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	49176	Further Education and Training Certificate: Business Systems Operations: End User (ERP)	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	63669	Further Education and Training Certificate: Fitness	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	57712	Further Education and Training Certificate: Generic Management	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	49531	Further Education and Training Certificate: Inclusive Education	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Elective	65029	Further Education and Training Certificate: Music	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	23953	Further Education and Training Certificate: New Venture Creation (SMME)	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2009-05-13	Was SERVICES until Last Date for Achievement
Elective	59097	Further Education and Training Certificate: Real Estate	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	20884	National Certificate: New Venture Creation (SMME)	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2005-04-10
Elective	50017	National Diploma: Club Professional Golfing	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2008-11-30	Was CATHSSETA until Last Date for Achievement
Elective	48888	National Diploma: Hiring Operations Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2016-12-31	SERVICES
Elective	63369	National Diploma: Trade Union Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Ayoba Training Institute (Pty)Ltd
2.	BEPE Developments
3.	Essential Skills Management
4.	Gender Education & Development Institute (GEDI
5.	Innovative Shared Services
6.	NTI College
7.	Retshetse Training Project
8.	Sebenzisanane Human Capital
9.	SEOPOSENGOE TRAINING CONSULTANCY CC
10.	South West Gauteng Tvet College
11.	Sozim Trading and Consultancy
12.	Tembe Service Providers
13.	The Iscariota Group (Pty) Ltd
14.	Universal Knowledge Software
15.	Yellow Media Learning Institute (Pty) Ltd