SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Perform customer equipment fault clearance 
SAQA US ID UNIT STANDARD TITLE
10482  Perform customer equipment fault clearance 
ORIGINATOR
SGB Telecommunications 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  24 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2002-10-09  2005-10-09  SAQA 0144/02 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2006-10-09   2009-10-09  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard focuses on the field of Customer Premises Equipment (CPE).

A learner credited with this unit standard is capable of:
  • Preparing for the equipment fault clearance
  • Conducting the equipment fault clearance
  • Concluding the equipment fault clearance

    This unit standard will contribute to the full development of any learner within the Telecommunications environment, more specifically within CPE by providing recognition, further mobility and transportability within the field. The knowledge, skills and understanding demonstrated in this unit standard are essential for upliftment, social and economic transformation in the Telecommunications environment. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The learning assumed to be in place should be on the same level of this unit standard or higher.
  • Communication & Language.
  • Mathematics, Numeracy & Life Science
  • Computer literacy.
  • Understanding of customer premises equipment and network.
  • Knowledge of required complex test equipment. 
    		•

    UNIT STANDARD RANGE 
    The typical scope of this unit standard includes but not limited to equipment like:
  • Private Branch Exchange.
  • Digital Network.
  • Business Voice Systems (Voice and non-voice).
  • Wireless.
  • Transmission.
  • Microwaves.
  • Customer Premise Equipment Network.

    The context of this unit standard is performed within structures where stationery, support structure, communication media, employer`s policies and procedures, cultural ethics, business ethics, work environment, professional conduct, test instrumentation, tools, human resources, customer, material, equipment, quality standards, South African Bureau of Standards` standards, anti-static procedures, training facilities, technology and transportation are applicable.

    The level assigned to this unit standard is appropriate because the learner has:
  • A basic knowledge of some main areas of a discipline/ field.
  • A basic understanding of a discipline/ field`s key term, rules, concepts, principles and theories.
  • Familiarity with some of the essential methods, procedures and techniques of the discipline/ field and can learn within a well-structured and managed environment.
  • The ability to use the above to solve routine problems within given frameworks.
  • A basic information gathering, analysis and presentation skill.
  • The ability to communicate information reliably and accurately in the required medium of instruction.
  • The capacity to operate within clearly defined contexts, with limited scope for personal decision-making and responsibility.
  • The ability to evaluate owns performance against given criteria. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare customer equipment fault clearance 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Fault job order is analysed according to job requirements and specifications. 

    ASSESSMENT CRITERION 2 
    2. Customers and role-players are consulted according to employer's policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Tools are verified according to job requirements and equipment is verified according to job specifications. 

    SPECIFIC OUTCOME 2 
    Conduct customer equipment fault clearance 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Fault is localised according to job requirements and customer equipment is tested, replaced and/or repaired according to equipment specifications. 

    ASSESSMENT CRITERION 2 
    2. Fault is routed to the relevant role player/s in accordance with the employer's policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Safety standards and customer requirements are adhered to throughout the fault clearance process. 

    SPECIFIC OUTCOME 3 
    Conclude customer equipment fault clearance 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Post testing of customer equipment is conducted according to equipment specifications. 

    ASSESSMENT CRITERION 2 
    2. Site is cleared, customer is advised and documentation is completed according to employer's policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Role players are consulted according to job requirements and employer's policies and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation Options:
    1. Anyone assessing a learner against this unit standard must be registered as an Assessor with the relevant Education, Training and Quality Assurer (ETQA).
    2. South African Qualifications Authority (SAQA) must accredit any institution offering learning that will enable achievement of this unit standard as a provider through the relevant Education, Training and Quality Assurer (ETQA).

    Moderation Option:
    1. Moderation of assessment will be overseen by the relevant ETQA, according to the moderation guidelines and the agreed Education, Training and Quality Assurer (ETQA) procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Skills, Knowledge and Understanding:
  • Apply oral and written communication when liaising with role players.
  • Compile documentation after conducting equipment fault clearance.
  • Apply decision-making and problem solving skills before and during equipment fault clearance process.
  • Demonstrate understanding of product facilities and operations.
  • Demonstrate understanding of the policies and procedures.
  • Reach agreement with the customer through negotiation.
  • Facilitate co-operation between role-players.
  • Apply light current electrical principles during equipment fault clearance process.
  • Apply faultfinding procedures before, during and after equipment fault clearance process.
  • Utilize test instruments during testing procedures.
  • Demonstrate understanding of the correct use of tools.
  • Demonstrate computer literacy. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify barriers pertaining to equipment fault clearance and developed strategies to overcome them 

    UNIT STANDARD CCFO WORKING 
    Work effectively with customer in order to ensure that fault/s is cleared and that customer`s requirements are adhered to 

    UNIT STANDARD CCFO ORGANISING 
    Manage activities in terms of preparation, planning, conducting and concluding equipment fault clearance effectively to ensure an accurate and professional service delivery 

    UNIT STANDARD CCFO COMMUNICATING 
    Be culturally sensitive across a range of social contexts when consulting customers 

    UNIT STANDARD CCFO SCIENCE 
    Technology will assist in improving the entire fault clearance process 

    UNIT STANDARD CCFO CONTRIBUTING 
    The fault is analysed and cleared in order to solve the problem effectively 

    UNIT STANDARD ASSESSOR CRITERIA 
    Notes to Assessors:

    Assessors should keep the following general principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the Assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means Assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent.
  • Requirements for a portfolio are that it should be valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience, which serves to supplement the assessment of applied competence. The portfolio may include:
  • Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner
  • Relevant certificates or awards
  • Previous assessment records
  • Journals/logbook 
    		•

    UNIT STANDARD NOTES 
    The typical legal requirements for this unit standard includes but not limited to:
  • Environmental Management System.
  • Independent Communications Authority of South Africa regulations.
  • Occupational Health and Safety Act requirements.
  • South African Bureau of Standards requirements.
  • International Standards Organisation standards. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59057   Further Education and Training Certificate: Telecommunication Network Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Africa Learn (Pty) Ltd 
    2. BEE Clinic Pty Ltd 
    3. HUAWEI Technologies Africa (PTY) LTD 
    4. Mpande Technologies cc 
    5. Mufuka Business and Technical 
    6. Nolwazi Stem Education for The 
    7. OPELONG BUSINESS INSTITUTE (PT 
    8. Progressive School of Business 
    9. QUARPHIX (PTY) LTD 
    10. SUCCESS BUILDERS INTERNATIONAL CC 
    11. SUPREME ICT CONSULTANTS 
    12. TELKOM SA SOC LIMITED 
    13. Ukwazi Academy and Corporate S 
    14. Varsity Institute of Science & Technology (Pty)Ltd 
    15. Victor Optic Fibre Solutions 
    16. Wellinkwise Pty Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.