SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Work as a member of a marketing team 
SAQA US ID UNIT STANDARD TITLE
10011  Work as a member of a marketing team 
ORIGINATOR
SGB Marketing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Marketing 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2004-12-02  2007-12-02  SAQA 1657/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
252201  Apply marketing team work strategies  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is a core standard and forms part of the qualification, National Certificate and is registered at Level 4 on the National Qualifications Framework (NQF). Learners working towards this standard will be learning towards the full qualification, or will be working within a Marketing Environment, specialising in either Marketing Communication, Marketing Management, Market Research or Customer Management, where the acquisition of competence against this standard will add value to one's job.
This standard will also add value to learners who are starting their own business and recognises that Marketing forms an integral component of any business.

The qualifying learner is capable of:
  • Communicating with all relevant stakeholders to enhance teamwork
  • Reporting on team progress to appropriate authority and team
  • Displaying tendencies to work with others as a member of a marketing team
  • Handling and resolving areas of conflict 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence in communicating verbally and in writing and computer technology at Level 3 on the NQF or equivalent. 

    UNIT STANDARD RANGE 
  • Communication methods including oral, written, visual, sign, telephonic and electronic.
  • Teamwork tendencies including leadership tendencies, collaborative tendencies, facilitative tendencies, questioning tendencies and expertise tendencies.
  • Marketing including all forms of marketing communications direct marketing and relationship marketing, sponsorship, event marketing, sales promotions, public relations and alternative strategies.
  • Media will include all electronic, print, outdoor, digital media, e-media and direct media.
  • Frequency of progress including permanent (weekly, fortnightly, monthly, quarterly, annually), occasionally, on request, single reports, customised reports.
  • Communication barriers including language, literacy level, personality differences, ambiguity, competency, timing, misunderstanding, jargon, bias and prejudice, lack of feedback, poor listening, emotions, experiences and lack of credibility. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Communicate with all relevant stakeholders to enhance team work. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Communicate methods are identified and demonstrated. 

    ASSESSMENT CRITERION 2 
    2. Communication is clear and concise. 

    ASSESSMENT CRITERION 3 
    3. Views of other team members is listened to. 

    ASSESSMENT CRITERION 4 
    4. Feedback is given on all communication received. 

    ASSESSMENT CRITERION 5 
    5. Communication Barriers are identified and dealt with as they arise. 

    SPECIFIC OUTCOME 2 
    Report on team progress to appropriate authority and team. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Frequency of progress report is established. 

    ASSESSMENT CRITERION 2 
    2. Progress report is constructed using facts. 

    ASSESSMENT CRITERION 3 
    3. Progress report is fit for purpose in accordance with organisational requirements. 

    ASSESSMENT CRITERION 4 
    4. Report is presented verbally or in writing and is clear and accurate. 

    ASSESSMENT CRITERION 5 
    5. Progress report is presented within agreed time frames and format. 

    SPECIFIC OUTCOME 3 
    Display tendencies to work with others as a member of a marketing team. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. A range of tendencies for team work are identified and described. 

    ASSESSMENT CRITERION 2 
    2. Behaviours are inline with established behaviours of a team member. 

    ASSESSMENT CRITERION 3 
    3. Team members are consulted on all marketing related issues. 

    ASSESSMENT CRITERION 4 
    4. Decisions are based on team consensus. 

    SPECIFIC OUTCOME 4 
    Handle and resolve areas of conflict. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Areas of possible conflict are identified. 

    ASSESSMENT CRITERION 2 
    2. Achievable options to resolve the conflict are generated. 

    ASSESSMENT CRITERION 3 
    3. Options or combination of options that will resolve the conflict are jointly selected. 

    ASSESSMENT CRITERION 4 
    4. The needs and expectations of all team members are taken into account. 

    ASSESSMENT CRITERION 5 
    5. Conflict between team members is resolved using collaborative facilitation methods. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Providers offering learning towards this standard will be accredited by the Educational Training Quality Assurance Body (ETQA) of the services SETA and/or by GENFETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    A demonstrated understanding of:
  • A broad understanding of communication principles and techniques, methods and barriers to communication.
  • An all rounded understanding of teamwork principles and techniques.
  • A comprehensive understanding of methods and techniques for reporting using organisational requirements.
  • A broad understanding of conflict resolution methods and technique. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to working together as a member of a team. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a marketing team to improve output. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when constructing team progress reports. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when presenting reports so that all stakeholders understand and when communicating with others to enhance teamwork. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology in the preparation and presentation of communications and/or reports. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Being culturally sensitive across a range of social contexts so that all actions and decisions are acceptable to all stakeholders with broad cultural backgrounds. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 252201, which is "Apply marketing team work strategies", Level 4, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58063   Further Education and Training Certificate: Labour Recruitment Services  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  24454   Further Education and Training Certificate: Real Estate  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-11-28  Was SERVICES until Last Date for Achievement 
    Core  20907   National Certificate: Customer Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-02-19  Was SERVICES until Last Date for Achievement 
    Core  21728   National Certificate: Labour Recruitment Consultancy  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2004-06-12  SERVICES 
    Core  20903   National Certificate: Marketing Communications  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-02-19  Was SERVICES until Last Date for Achievement 
    Core  20899   National Certificate: Marketing Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-02-19  Was SERVICES until Last Date for Achievement 
    Core  20894   National Certificate: Marketing Research  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-02-19  Was SERVICES until Last Date for Achievement 
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 
    Elective  20893   National Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2005-02-13  Was SABPP until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. Bidvest Bank 
    3. Chartall Business College 
    4. Cornerstone Performance Solutions (Pty) Ltd 
    5. Felix Risk Training Consultants 
    6. Firstrand Bank - Benmore 
    7. Nedbank Ltd 
    8. The Facilitation Workshop 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.