SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9973  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable learners to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Bookkeeping includes: invoices, receipts, account reconciliations etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Bookkeeping principles are complied with. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Bookkeeping principles.
8. Invoices, receipts and account reconciliations.
9. Debtors and creditors.
10. Tax types.
11. Percentages.
12. Invoicing and receipting. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 

  • UNIT STANDARD CCFO COLLECTING 
    Manage information

    1. Process payments.
  • Copies of transaction records are retained and filed.
  • Invoices and receipts are correctly issued. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO SCIENCE 
    Understand Contextual world-systems

    1. Sell services.
  • Customer requirements are accurately documented. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate scientific and technological competence

    1. Process payments.
  • Bookkeeping principles are complied with.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  35939   National Certificate: Pulp and Paper Woodyard Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2007-02-01  Was FPMSETA until Last Date for Achievement 
    Core  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  60169   National Certificate: Water and Wastewater Reticulation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  EWSETA 
    Elective  65409   National Certificate: Building and Civil Construction  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  20919   National Certificate: Construction Painting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  20814   National Certificate: Construction Plastering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  21853   National Certificate: Construction Plumbing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2007-09-12  Was CETA until Last Date for Achievement 
    Elective  20815   National Certificate: Construction Tiling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  48643   Further Education and Training Certificate: Chemical Pulp Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  48644   Further Education and Training Certificate: Paper, Board or Tissue Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  58782   Further Education and Training Certificate: Plumbing  Level 4  NQF Level 04  Reregistered  2024-12-05  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ADVISOR PROGRESSIVE COLLEGE 
    2. AGB MATHE BUSINESS SERVICES 
    3. ALMEL TRAINING 
    4. AMBROSER SOLUTIONS (PTY) LTD 
    5. BALOMAT SKILLS TRAINING ACADEMY 
    6. Boston City Campus and Business College (PTY) Ltd 
    7. CATAGRICT IMPRIMERE 
    8. Chupheme Logistix 
    9. CITIVIEW TRADING AND PROJECTS 
    10. CTC COLLEGE (PTY) LTD 
    11. D&D Lwazi Development Institute 
    12. DONNYBROOK EDUCATION AND TRAINING COLLEGE 
    13. EECTRICAL CONTRACTORS ASSOCIATION - ECA 
    14. EMINENCE BUSINESS SOLUTIONS (PTY) LTD 
    15. ESKOM DISTRIBUTION NORTH WESTERN REGION, BLOEMFONTEIN 
    16. Foundation For People Centred Development 
    17. GG SQUARED PROJECTS 
    18. GNS ENTERPRISE (PTY) LTD 
    19. HIZONEX PTY LTD 
    20. ILINGE LABANTU TRAINING INSTITUTE 
    21. IMPILONHLE TRADING & PROJECTS 8 
    22. INFINITE DIMENSION CONSULTING 
    23. INFRASTRUCTURE CONSULTING ENGINEERS CC 
    24. IQ Academy (previously known as Fernwood Business College) 
    25. IQRAAM DEVELOPMENT CONSULTANCY (PTY) LTD 
    26. JOSMAP TRAINING INSTIUTE 
    27. KGOLO INSTITUTE 
    28. LANTHIE CHEMZ DISTRIBUTORS (PTY) LTD 
    29. MACT BUSINESS HUB 
    30. MAFOHLA SOLUTION 
    31. MILNEX - BALFOUR 
    32. MMAKAU TRAINING INSTITUTE (PTY) LTD 
    33. MMESELANE CONSTRUCTION 
    34. Mothusi Management Consultants 
    35. MOVING AHEAD DEVELOPMENT AGENCY 
    36. MPUMAMANZI ACADEMY (PTY) LTD 
    37. MPUMELELO CONSULTANCY CC 
    38. MSC Education Holdings Pty Ltd 
    39. NKANYEZI FOUNDATION 
    40. NTLEMO PROJECTS 
    41. O & K PROJECT (PTY) LTD 
    42. PERSEVCON CONSTRUCTION PTY LTD 
    43. PHAKGAMANG MATSIANA BUSINESS ENTERPRISE 
    44. PIONEER BUSINESS CONSULTING (PTY) LTD 
    45. PRAXIS TRAINING AND CONSULTANCY (PTY) LTD 
    46. PTDEV (PTY) LTD 
    47. RAND WATER ZWARTKOPJIES TRAINING CENTRE 
    48. RENKALEC TRAINING CENTRE 
    49. SIYANQOBA SEMINARS PTY LTD 
    50. SIYAPHAMBILI DHN PROJECTS 
    51. SKILLS TRAINING RESOURCES GROUP 
    52. SOUTH AFRICA ADVANCED SKILLS INSTITUTE 
    53. TAG TEC TRAINING 
    54. TALENT SCULPTURE ACADEMY 
    55. THE FINISHING COLLEGE (PTY) LTD 
    56. TOURISM & BUSINESS INSTITUTE OF SOUTHERN AFRICA 
    57. TRINITY COLLEGE (PTY) LTD 
    58. TSEBO KITSO TRAININGS 
    59. TSHIKAMOTHA TRADING AND TRAINING 
    60. TWINMARK STRATEGY AND MANAGEMENT CONSULTANTS 
    61. VISIONARY SKILLS ACADEMY 
    62. WESTERN COLLEGE FOR WESTCOL 
    63. Zeta Training Solutions 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.