SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Function in a business environment 
SAQA US ID UNIT STANDARD TITLE
7785  Function in a business environment 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should contribute to the smooth running of the office and as such should help others wherever possible. The right attitudes will lead to more efficient operations with greater respect for others. All staff should be able to do basic maintenance and replenishment of consumables. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Develop a strategy for maintaining office equipment in accordance with organisational requirements. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
Safety principles for the general operation of electrical equipment are described. 

ASSESSMENT CRITERION 2 
The importance of all personnel understanding the function and the use of office equipment are explained. 

ASSESSMENT CRITERION 3 
The range of consumables which may be replenished are listed and the reason therefore explained. 

ASSESSMENT CRITERION 4 
Arrangements to repair equipment that is not in good working order are made. 

ASSESSMENT CRITERION 5 
Ways of learning how to operate technology are given. 

ASSESSMENT CRITERION 6 
Office equipment is operated efficiently. 
ASSESSMENT CRITERION RANGE 
The range of office equipment is: Fax, Photocopier and Switchboard.
 

SPECIFIC OUTCOME 2 
Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The importance of being sensitive to other people's needs and cultures is explained and ways on how to contribute to the overall effectiveness of the team are given. 

ASSESSMENT CRITERION 2 
Issues requiring confidentiality are described. 

ASSESSMENT CRITERION 3 
The extent of one's own responsibility in the office is described. 

ASSESSMENT CRITERION 4 
Work is being prioritised and the reasons for making this decision are described. 

ASSESSMENT CRITERION 5 
The various filing systems are described and documents are filed by using a recognised filing system. 
ASSESSMENT CRITERION RANGE 
The range of filing systems is: Index and alphanumeric.
 

ASSESSMENT CRITERION 6 
Business information is analysed and distributed, ensuring that individual needs are met. 
ASSESSMENT CRITERION RANGE 
The range is: Faxes and messages.
 

ASSESSMENT CRITERION 7 
Examples of situations where it is acceptable to deviate from organisational procedures are given. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others:
  • Given a particular team of people, decide how one can contribute to the overall effectiveness of the team.
  • Site examples of situations where it is acceptable to deviate from establishment procedures and give reasons why.
  • Analyse and distribute business information, ensuring that individual needs are met. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum:
  • Learning should include the use and day to day maintenance of photocopy and fax machines as well as principles of using electrical equipment.
  • Mock office role-plays are useful exercises for drawing together communication, use of the telephone and functioning in an office.
  • Filing systems should be covered sufficiently enough so that the learner is able to recognise and use an index, numerical and alphabetical filing system.

    Performance systems:
  • Ongoing performance in this area is desirable.
  • An appraisal system utilising colleague input is recommended. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  TETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  20416   National Certificate: Conservation: Natural Resource Management: Terrestrial  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2008-03-12  Was CATHSSETA until Last Date for Achievement 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Fundamental  61597   National Certificate: General Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Fundamental  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  BANKSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy Training Group 
    3. Acorser Corporate & Business Consulting t/a Acorser Academy 
    4. Action for Blind and Disabled 
    5. Action4 
    6. Affirmations Training 
    7. Africa Learn (Pty) Ltd 
    8. Afrika Tikkun NCC 
    9. Aldabri 106 Institute for Quality Pty Ltd 
    10. All Nation Group Five Trading and Projects 
    11. Amadi Institute of Management And Technology (Pty) Ltd 
    12. Amandla Obunye Training Academy 
    13. Amilak Training Center 
    14. Angie Technologies 
    15. Answer The Call Skills and Entrepreneurship 
    16. ASMO INSTITUTE OF BUSINESS AN 
    17. Aspirations Communication Training CC 
    18. Assured Vocational Skill Institute 
    19. Assured Vocational Skills Institute (Pty) Ltd 
    20. ATTI (Advanced Technonogy Training Institute) 
    21. ATTI IT SOLUTIONS (Bloemfontei 
    22. ATTI Nelspruit Pty Ltd 
    23. Atvance Institute (Pty) Ltd 
    24. AVUXENI COMPUTER ACADEMY KZN 
    25. Balefile Trading and Services 
    26. Basadipele Skills Development and Training 
    27. BEE Clinic Pty Ltd 
    28. Bells Technical College 
    29. Birnam Business College (Pty) 
    30. Bokamoso Skills and Economic Development Centre 
    31. Brainwave Projects 1430 cc 
    32. BTC Campus (Pty) Ltd 
    33. Business Optimization Training Institute (Pty) Ltd 
    34. Careers IT 
    35. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    36. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    37. Claas Illustration 
    38. Clean Heat Academy 
    39. College Africa Group (Pty) Ltd 
    40. Columbus Consulting Pty Ltd 
    41. Common Vision Young Specialist Trading cc 
    42. COMPUSTEPS COLLEGE (PTY) LTD 
    43. CSL Accountants 
    44. CTU Training Solutions 
    45. CYBAX SYSTEMS 
    46. CYBER-CITY IT SOLUTIONS 
    47. dc academy 
    48. DC Academy (PTY)LTD 
    49. Decade Pulse (Pty) Ltd 
    50. Dee's Training (Pty) Ltd 
    51. Delight Computer Training 
    52. Eagle Computer Training 
    53. Eagle High IT Training 
    54. EAST LONDON MANAGEMENT INSTITUTE 
    55. Eastern Cape Academy of Technology 
    56. ED-U Options Academy 
    57. Ekasi IT Solutions Centre 
    58. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    59. Elangeni Training Institute 
    60. Elchees Software Solutions 
    61. Emalahleni Institute of Techno 
    62. Enter on Stilts 
    63. Epitome Villa (Pty)Ltd 
    64. Eshybrand Pty Ltd 
    65. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    66. Finweb Business Consultancy 
    67. Foster-Melliar (Pty) Ltd 
    68. Fourways Private College 
    69. Futurekids SA (Fochville) 
    70. Genii Institute PTY LTD 
    71. Gert Sibande FET College 
    72. Gigimo Tourism Academy 
    73. Global Institute for Capacity 
    74. Greater Tzaneen Community Foundation 
    75. Growth Management Consulting cc 
    76. Gurandbuilt Management Development 
    77. HAVOHEJ CONSULTANCY 
    78. Hazyview Computer College 
    79. Hectic Productions cc 
    80. HILLCROSS BUSINESS SCHOOL (PTY 
    81. Hlanganani ICT (Pty) Ltd 
    82. Home of Compassion/Grace Ministries 
    83. HUAWEI Technologies Africa (PTY) LTD 
    84. iCollege College 
    85. Ikusasa Technology Solutions 
    86. Ikusasalethu Youth Development Project NPC 
    87. iLearn Corporate Services PTY LTD 
    88. Imbizo Training and Development Consultants Cc 
    89. Information Technology Resource Centre 
    90. Inqubeko Institute (Pty) Ltd 
    91. Institute of Training and Education for Capacity Building 
    92. IT Academy 
    93. IT-HI-Q Training (PTY) Ltd 
    94. Iyam Training Services 
    95. Jeppe College of Commerce and 
    96. Jumpstart Training Institute 
    97. K Boneng Consulting Services P 
    98. K Centre Business Enterprise (PTY) LTD 
    99. Keep The Dream 285 
    100. Keybase Training Solutions Cc 
    101. King Sabata Dalindyebo TVET College 
    102. KN Training Specialist 
    103. KT Mobile Services 
    104. Kundani Trading 
    105. L and P Computer Academy Pty Ltd 
    106. Legal Practice Academy 
    107. Leseding Computer Systems 
    108. LETAGO DEVELOPMENT CONSULTING 
    109. LIMPOPO COMPUTER COLLEGE BK 
    110. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    111. Loomee Group 
    112. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    113. Makhophila Training 
    114. Malope It Solutions (Pty) Ltd 
    115. Masakhane Training and Consult 
    116. Mash Computer Training 
    117. Matibidi Raphela Investments (Pty) LTD 
    118. MBOWA COLLEGE PTY LTD 
    119. Metanoia Ratings PTY LTD 
    120. MMELA VILLAGE TECHNOLOGIES (PT 
    121. MND Training and Projects 
    122. Mogapi Education Group (Pty) Ltd 
    123. Moripe Business Training and C 
    124. MORTERBOARD TRAINING SOLUTIONS 
    125. Motlhamme Executive Management 
    126. Moving Ahead Development Agenc 
    127. MP Avuxeni Computer Academy 
    128. Mpande Technologies cc 
    129. Mthonyama Technologies cc 
    130. Mufuka Business and Technical 
    131. Musengavhadzimu Media 
    132. Nape Angwato Trading 
    133. Natfin Holdings Pty Ltd 
    134. NBC Technologies 
    135. NCC - Vereeniging 
    136. NCM Computer and Business Academy 
    137. Ndulita Solutions 
    138. New Era Computer Training Centre (Hidobyte CC) 
    139. New Link Computer Skills 
    140. Nolwazi Stem Education for The 
    141. Ntamunde Investment 
    142. Ntandokazi Holdings Pty Ltd 
    143. NW Avuxeni Computer Academy 
    144. Nyankwavi Inverstment 
    145. Nyathela Business College 
    146. Nyelati Trading Enterprise 
    147. Olrich Home of Technology 
    148. On the Ball College Pty ltd 
    149. OPELONG BUSINESS INSTITUTE (PT 
    150. Paramixed Pty Ltd 
    151. Parkton College of Catering & Tourism Studies 
    152. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    153. Pioneer Business Consulting 
    154. Polokwane Technology Institute (Pty) Ltd 
    155. Pretoria Technical College 
    156. Priha Projects Pty Ltd 
    157. Progressive School of Business 
    158. Prophesy Training College (Pty) Ltd 
    159. PRX SCHOOL TEST 
    160. QUARPHIX (PTY) LTD 
    161. Ramotec Business College 
    162. Rand Training College 
    163. Redefine Human Capital (PTY) L 
    164. Richfield Graduate Institute of Technology Pty Ltd 
    165. Rostec Technical FET College (Pty) Ltd 
    166. RUDO CONSULTING cc 
    167. Sabile Human Resources Consult 
    168. SANDM IT TRAINING (PTY) LTD 
    169. SED Computer Academy 
    170. Sesk Facilitation Development (PTY) LTD 
    171. Silulo Ulutho Technologies 
    172. Sinovuyolethu Trading (Pty) Ltd 
    173. Sisekelo Sustainability Institute 
    174. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    175. Skills Unlimited 
    176. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
    177. Spears Business and Life Couch Consulting (Pty) Ltd 
    178. SPLS Consultants (Pty) Ltd 
    179. SUCCESS BUILDERS INTERNATIONAL CC 
    180. Success Christian Training Cen 
    181. Succinct Investments (Pty) Ltd 
    182. SUPREME ICT CONSULTANTS 
    183. Synergistic Covenant Network NPO 
    184. Tech-Com Solutions cc 
    185. Techtisa (pty) Ltd 
    186. Terrawood 
    187. Terry Computer Services cc 
    188. Thalita Koume Directions (Pty) Ltd 
    189. The Finishing College (Pty) Lt 
    190. THE SKILLS DEVELOPMENT CORPORA 
    191. Think Tank T2 (Pty) Ltd 
    192. Titan Trade Technologies 
    193. Tlou Foundation College 
    194. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    195. Tshwane College of Commerce an 
    196. Tsima Consulting Development S 
    197. TSP COLLEGE 
    198. TURFLOOP TRAINING SERVICES CC 
    199. Ubuhlanti Sances Trading (Pty) Ltd 
    200. Ukwazi Academy and Corporate S 
    201. Umbrella Training and Development 
    202. Umbusi Consulting Services 
    203. UTHINGO BRITE SERVICES 
    204. Varsity Institute of Science & Technology (Pty)Ltd 
    205. Visionary Skill Academy 
    206. Vukani Solutions 
    207. VUTHLARI MARKETING CONSULTING 
    208. Waterberg TVET College 
    209. Wellinkwise Pty Ltd 
    210. Whitestone College 
    211. WORK SKILLS RESOURCES CC 
    212. Working Solution International 
    213. Xylo Trading 12 (Pty) Ltd 
    214. YITRO INNOVATIONS 
    215. Yonet Training Academy 
    216. Youth Media Movement 
    217. ZA WIT (PTY) LTD 
    218. Zealot Business College 
    219. Zikode Development Trust 
    220. ZIPHELELE RURAL DEVELOPMENT AC 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.