SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Support the facilitation of development project service delivery in a Ward Committee context 
SAQA US ID UNIT STANDARD TITLE
242895  Support the facilitation of development project service delivery in a Ward Committee context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is designed for learners working in a Ward Committee or Local Government structure, where the acquisition of competence against this standard will add value to their job. The standard will contribute to the aspirations of individuals seeking to develop a career pathway in Local Government and administration.

The qualifying learner is capable of:
  • Defining service excellence within a Local Government context.
  • Utilising appropriate service tools in order to integrate Local Government service delivery for development project objectives into Ward Committee processes.
  • Implementing a basic service delivery plan in line with overall service delivery objectives.
  • Evaluating service delivery effectiveness. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the qualifying learner is competent in Communication at Level 1. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define service excellence within a Local Government context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The service delivery objectives of Local Government are defined with examples. 

    ASSESSMENT CRITERION 2 
    Problems in service delivery effectiveness are examined by utilising past case studies and examples. 

    ASSESSMENT CRITERION 3 
    The skills and talents that a Ward Committee member must integrate service delivery into Ward Committee functioning are defined with examples. 

    ASSESSMENT CRITERION 4 
    Procedures for measuring and evaluating service efficacy are defined and integrated into Ward Committee service plans. 

    SPECIFIC OUTCOME 2 
    Utilise appropriate service tools in order to integrate Local Government service delivery for development project objectives into Ward Committee processes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Service objectives for Ward Committees are defined in relation to community needs and Local Government objectives. 

    ASSESSMENT CRITERION 2 
    Roles and responsibilities in relation to service objectives are assigned to respective role players within Ward Committee. 

    ASSESSMENT CRITERION 3 
    Methods for engaging external role players in enhancing service delivery are identified and approached to assist in contributing towards service delivery objectives. 

    ASSESSMENT CRITERION 4 
    Any issues and sensitivities that may hinder service plan are identified and solutions to overcome these are proposed in the context of the Ward Committee service delivery objectives. 

    SPECIFIC OUTCOME 3 
    Implement a basic service delivery plan in line with overall service delivery objectives. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A service excellence plan is drawn up in conjunction with municipal representative. 

    ASSESSMENT CRITERION 2 
    A method for evaluating implementation of plan is discussed and measures are included in the plan to achieve this. 

    ASSESSMENT CRITERION 3 
    A basic improvement plan is included to ensure that service delivery objectives are continually revised. 

    ASSESSMENT CRITERION 4 
    Appropriate resources to ensure success of plan are identified, sourced and managed according to Municipal processes and procedures. 

    SPECIFIC OUTCOME 4 
    Evaluate service delivery effectiveness. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The evaluation tools outlined in the service plan are used to evaluate the effectiveness of service delivery within the Ward Committee context on an ongoing basis. 

    ASSESSMENT CRITERION 2 
    Any problem areas are reported on to appropriate municipal representative and other Ward Committee members. 

    ASSESSMENT CRITERION 3 
    Resolutions to solve service delivery problems and integrate into a revised plan are discussed and implemented according to municipal procedures. 

    ASSESSMENT CRITERION 4 
    Success areas are recorded and reported on to appropriate roleplayers. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Service planning and management
  • Interpersonal skills and communication
  • The key role players and spheres of government in achieving service delivery objectives
  • Principles of service
  • Creative thinking skills
  • Planning techniques 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to effectively implement service delivery objectives within a Ward Committee context. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to ensure that Ward Committee serviced delivery objectives are achieved. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to contribute effectively to Ward Committee service delivery objectives. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to evaluate effectiveness of service delivery plan. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to expose key roleplayers and stakeholders to service delivery objectives. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others to communicate, monitor and record service delivery implementation objectives. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that ward committee service delivery problem-solving contexts do not exist in isolation and that a variety of roleplayers and factors will effect service delivery of Ward Committees. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that ward committee service delivery objectives fulfiil a wider community need whilst at the same time complying with municipal protocol and procedures. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. A4 Consultancy CC 
    3. ABA Sebenzi 
    4. Africa Institute For Public Administration 
    5. AfroXpert Performance Developement cc 
    6. All Access Holdings 
    7. ALL CONNECTIONS 
    8. Amabamba Recruitment 
    9. Amadube Investments CC 
    10. ARMS - Audit & Risk Management Solutions 
    11. Asiphokuhle Training and Research Institute 
    12. AVAX SA 481 CC. T/A Mandisa Development Services 
    13. Azania Contructor 
    14. Bantubanye Skills 
    15. Boikgantsho Consulting & Events 
    16. Boni Africa Events & Development 
    17. Brainwave Projects 342 CC 
    18. Break The Chains Development Services 
    19. Busma Legal & Labour Services 
    20. BW Khuzwayo Consulting CC 
    21. Change Strategies Consulting Services CC 
    22. Classic Human Capital Solutions 
    23. Continuing Education Programme 
    24. Cosmic Gold Trading 173 cc 
    25. CTAM Training and Consulting 
    26. CTC College(PTY) LTD. 
    27. Dean Institute Of Learning (Pty) Ltd 
    28. DialNx Consultants 
    29. DITEBOGO CONSULTANCY CC 
    30. Ditirelo Skills Development Services 
    31. Edequette Training Institute 
    32. Edutraining Business College 
    33. Elective Training Institute Enterprise CC 
    34. Envirogreen 
    35. Ethekwini Corporate and Human Resources Skills Development Unit 
    36. eThekwini Municipality - Durban 
    37. Execuprime Business College (Pty) Ltd 
    38. Express Model 405 
    39. Freddy Mfana Trading Enterprise 
    40. FRN Holdings 
    41. Frugatrax Consultants 
    42. Fumani Ma-Afrika Group 
    43. Gakeinehe Pty Ltd 
    44. Gauteng Association Of Local Authorities 
    45. Giant Alive Services 
    46. Glere Skills and Consultants 
    47. Glo Leb Training & Development 
    48. Global Centre for Academic Research 
    49. Goitseone Trading and Projects Pty LTD 
    50. Goitsikitso Enterprise Trading 
    51. Green Horizon Consulting (Pty) Ltd 
    52. Growth Management Consulting 
    53. Gugulethu Management & Training Consultancy 
    54. Heavenly Button Trading CC 
    55. Hlaniki Investment Holdings 
    56. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    57. Ikhaya Training and Consulting 
    58. Ilinge Labantu Debt Solution 
    59. IQ Skills Academy (PTY) LTD. 
    60. ITO Focus Reagile 
    61. Iziko Capacity Building CC. 
    62. JNUTO Trading and Projects 
    63. Jobafrik Consulting 
    64. Johsie Enertprise 
    65. K and Z Projects Training and Development 
    66. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    67. Kamanga Skills Projects 
    68. Karabo Ya Karabo 
    69. Kgolo Institute 
    70. KHOSITHI TRAINING 
    71. Kia Chuma 
    72. Kokilesedi Trading 
    73. KPH Enterprises 
    74. Kuyakhula Development Initiatives 
    75. KWCRS CC. 
    76. Lagnita Skills Solutions 
    77. Lewerb Holdings (PTY) Ltd 
    78. M.I.C. Training and Development 
    79. Mabuya Amahle Trading 
    80. Magnico Products (PTY) LTD 
    81. Mahayi HRD Services cc 
    82. Maile Consulting 
    83. Makavila Suppliers CC. 
    84. Makhophila Business Enterprise 
    85. Malaikas Education & Resourcing Consultants 
    86. Management College of Southern Africa (MANCOSA) 
    87. Mantrapro (PTY) LTD. 
    88. Maono Tai Consulting and Training 
    89. Maqhawe College 
    90. Marcado Human Resources Strategies 
    91. Masemase Consultancy CC. 
    92. Mass Computer Training And Printers 
    93. Matsila Holdings 
    94. Mazasa Management Consulting CC. 
    95. Mcebo Technologies 
    96. Mgwezane Training and Events Management CC. 
    97. Miczo's Enterprise 
    98. Misol Projects cc 
    99. Mission Point Consulting 
    100. Mmadiolwana Business Enterprise 
    101. Mmalethabo Consulting 
    102. Mmaseala Business Academy (PTY) Ltd. 
    103. Mod-Mosh Projects and Consulting (PTY) LTD 
    104. Morar Incorporated 
    105. Mortarboard Training Solutions 
    106. Motheo Skills Entity 
    107. Mpeza Training and Development Specialist 
    108. MTHENGENYA & ASSOCIATES 
    109. Mvula Trust 
    110. Nativah Energy Group Pty LTD 
    111. Ndrendre Building & General Services 
    112. Nemalale Eagles Consultancy CC 
    113. Networx for Career Development 
    114. Nhlahle Development Agency 
    115. NJ & L Trading Enterprise CC. 
    116. NOMAKU TRADERS CC 
    117. Nomsithi Trading 
    118. NS Global Academy 
    119. Nsuku Management Consultants 
    120. Ntsime Financial Consulting 
    121. Nyankwavi Investment CC. 
    122. Outeniqua Leadership Institute 
    123. Pachedu Skills Solutions 
    124. Paseka Business Enterprise 
    125. Phoebelle (Pty) LTD 
    126. Pioneer Business Consulting 
    127. PKM Skills and Career Development 
    128. Power Rush Trading 170 CC. 
    129. Powernexus 
    130. PTDEV (Pty) Ltd 
    131. Qabuka-Vuka Development Trading 
    132. Quick Leap Investment 
    133. Rally Business Consulting 
    134. Rams Business Consultants Insurance & Medical Aid 
    135. S'Ncanakazane Trading 
    136. Sasalethu Consulting and Associates 
    137. Sebobatho Project Management 
    138. Senelo Trading CC 
    139. SIZA NESU TRAINING AND DEVELOPMENT 
    140. Sodic Training and Development 
    141. Sukumamfazi Trading 
    142. Summat Training Institute 
    143. Talent Emporium Academy (PTY) Ltd 
    144. TCNS Resources (PTY) Ltd 
    145. Thando Consulting Services 
    146. Thathe Cadre Development & Consulting 
    147. The Crimson CO CC. 
    148. Thekwini College 
    149. Thubelihle Graduate Institute 
    150. Tlaletso Consultants 
    151. Tloumogale Business Development & Consulting 
    152. Tradesman Consulting and Training Solutions 
    153. Tshamutengo General Dealers CC. 
    154. Tshedza Training Technologies (Pty) Ltd 
    155. Tshelopele Development Institution 
    156. Tshwane Training Institute (PTY) LTD. 
    157. Ubuholi Bendabuko Capacity Building (PTY) Ltd 
    158. Umfolozi FET College 
    159. Umqondo Consultancy 
    160. Unakho Business Solutions 
    161. University of Fort Hare 
    162. University of Venda 
    163. Vicmat Consultants 
    164. Vision Africa Training Institute 
    165. WEINVEST INVESTMENT CC 
    166. Ya Hina Management Consulting and projects 
    167. YAB Business Solutions (Pty)Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.