SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. A4 Consultancy CC 
    3. ABA Sebenzi 
    4. Africa Institute For Public Administration 
    5. AfroXpert Performance Developement cc 
    6. Akili Training 
    7. All Access Holdings 
    8. ALL CONNECTIONS 
    9. Amabamba Recruitment 
    10. Amadube Investments CC 
    11. ARMS - Audit & Risk Management Solutions 
    12. Asiphokuhle Training and Research Institute 
    13. AVAX SA 481 CC. T/A Mandisa Development Services 
    14. Azania Contructor 
    15. Bantubanye Skills 
    16. Boikgantsho Consulting & Events 
    17. Boni Africa Events & Development 
    18. Brainwave Projects 342 CC 
    19. Break The Chains Development Services 
    20. Busma Legal & Labour Services 
    21. BW Khuzwayo Consulting CC 
    22. Change Strategies Consulting Services CC 
    23. Classic Human Capital Solutions 
    24. Continuing Education Programme 
    25. Cosmic Gold Trading 173 cc 
    26. CTAM Training and Consulting 
    27. CTC College(PTY) LTD. 
    28. Dean Institute Of Learning (Pty) Ltd 
    29. DialNx Consultants 
    30. DITEBOGO CONSULTANCY CC 
    31. Ditirelo Skills Development Services 
    32. Edequette Training Institute 
    33. Edutraining Business College 
    34. Elective Training Institute Enterprise CC 
    35. Envirogreen 
    36. Eskilz College (Pty) Ltd 
    37. Essence Human Development (Pty) Ltd 
    38. Ethekwini Corporate and Human Resources Skills Development Unit 
    39. eThekwini Municipality - Durban 
    40. Execuprime Business College (Pty) Ltd 
    41. Explicit Communications 
    42. Express Model 405 
    43. Fire Protection Association of Southern Africa 
    44. Freddy Mfana Trading Enterprise 
    45. FRN Holdings 
    46. Frugatrax Consultants 
    47. Fumani Ma-Afrika Group 
    48. Gakeinehe Pty Ltd 
    49. Gauteng Association Of Local Authorities 
    50. Giant Alive Services 
    51. Glere Skills and Consultants 
    52. Glo Leb Training & Development 
    53. Global Centre for Academic Research 
    54. Goitseone Trading and Projects Pty LTD 
    55. Goitsikitso Enterprise Trading 
    56. Green Horizon Consulting (Pty) Ltd 
    57. Growth Management Consulting 
    58. Heavenly Button Trading CC 
    59. Hlaniki Investment Holdings 
    60. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    61. Ikhaya Training and Consulting 
    62. Ilinge Labantu Debt Solution 
    63. IQ Skills Academy (PTY) LTD. 
    64. ITO Focus Reagile 
    65. Iziko Capacity Building CC. 
    66. JNUTO Trading and Projects 
    67. Jobafrik Consulting 
    68. Johsie Enertprise 
    69. K and Z Projects Training and Development 
    70. K Shabangu FET College 
    71. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    72. KALIDEEN MANAGEMENT SERVICES 
    73. Kamanga Skills Projects 
    74. Karabo Ya Karabo 
    75. Kernel Management and Consulting (PTY) LTD. 
    76. Kgolo Institute 
    77. KHOSITHI TRAINING 
    78. Kia Chuma 
    79. KOKANO PROJECTS PTY LTD 
    80. Kokilesedi Trading 
    81. KPH Enterprises 
    82. Kuyakhula Development Initiatives 
    83. KWCRS CC. 
    84. Lagnita Skills Solutions 
    85. Lewerb Holdings (PTY) Ltd 
    86. Lisolethu Consulting PTY LTD 
    87. M.I.C. Training and Development 
    88. Mabuya Amahle Trading 
    89. Magnico Products (PTY) LTD 
    90. Mahayi HRD Services cc 
    91. Maile Consulting 
    92. Makavila Suppliers CC. 
    93. Makhophila Business Enterprise 
    94. Malaikas Education & Resourcing Consultants 
    95. Management College of Southern Africa (MANCOSA) 
    96. Mangalani Business Enterprises 
    97. Manpower Skills Academy 
    98. Mantrapro (PTY) LTD. 
    99. Maono Tai Consulting and Training 
    100. Maqhawe College 
    101. Marcado Human Resources Strategies 
    102. Masemase Consultancy CC. 
    103. Mass Computer Training And Printers 
    104. MATEPE INVESTMENTS (PTY) LTD 
    105. Matsila Holdings 
    106. Mazasa Management Consulting CC. 
    107. Mcebo Technologies 
    108. Mgwezane Training and Events Management CC. 
    109. Miczo's Enterprise 
    110. Misol Projects cc 
    111. Mission Point Consulting 
    112. Mmadiolwana Business Enterprise 
    113. Mmalethabo Consulting 
    114. Mmaseala Business Academy (PTY) Ltd. 
    115. Mod-Mosh Projects and Consulting (PTY) LTD 
    116. Morar Incorporated 
    117. Mortarboard Training Solutions 
    118. Mosadikago Trading Cc 
    119. Motheo Skills Entity 
    120. Mpeza Training and Development Specialist 
    121. MTHENGENYA & ASSOCIATES 
    122. Mvula Trust 
    123. Nativah Energy Group Pty LTD 
    124. Ndrendre Building & General Services 
    125. Nemalale Eagles Consultancy CC 
    126. Networx for Career Development 
    127. Nhlahle Development Agency 
    128. NJ & L Trading Enterprise CC. 
    129. Nomagwanishe Investments cc 
    130. NOMAKU TRADERS CC 
    131. Nomsithi Trading 
    132. NS Global Academy 
    133. Nsuku Management Consultants 
    134. Ntsime Financial Consulting 
    135. Nyankwavi Investment CC. 
    136. Opelong Business Institute 
    137. Outeniqua Leadership Institute 
    138. Pachedu Skills Solutions 
    139. Paseka Business Enterprise 
    140. Phoebelle (Pty) LTD 
    141. Pioneer Business Consulting 
    142. PKM Skills and Career Development 
    143. Power Rush Trading 170 CC. 
    144. Powernexus 
    145. Preamo Project and General Trading 
    146. PTDEV (Pty) Ltd 
    147. Pudi's Educational Services And Youth Development 
    148. Qabuka-Vuka Development Trading 
    149. Quick Leap Investment 
    150. Rally Business Consulting 
    151. Rams Business Consultants Insurance & Medical Aid 
    152. S'Ncanakazane Trading 
    153. Sasalethu Consulting and Associates 
    154. Sebobatho Project Management 
    155. Seige Trading Solutions 
    156. Senelo Trading CC 
    157. Sinokuhle Konke Trading Enterprise 
    158. SIZA NESU TRAINING AND DEVELOPMENT 
    159. Sodic Training and Development 
    160. Sukumamfazi Trading 
    161. Summat Training Institute 
    162. Talent Emporium Academy (PTY) Ltd 
    163. Tankimo Trading (Pty) Ltd 
    164. TCNS Resources (PTY) Ltd 
    165. Thando Consulting Services 
    166. Thathe Cadre Development & Consulting 
    167. The Crimson CO CC. 
    168. Thekwini College 
    169. Thubelihle Graduate Institute 
    170. Tlaletso Consultants 
    171. Tloumogale Business Development & Consulting 
    172. Tradesman Consulting and Training Solutions 
    173. Tsebo Kitso Trainings 
    174. Tshamutengo General Dealers CC. 
    175. Tshedza Training Technologies (Pty) Ltd 
    176. Tshelopele Development Institution 
    177. Tshwane Training Institute (PTY) LTD. 
    178. Tuns Trading and Projects (Pty) Ltd 
    179. Ubuholi Bendabuko Capacity Building (PTY) Ltd 
    180. Umfolozi FET College 
    181. Umqondo Consultancy 
    182. Unakho Business Solutions 
    183. University of Fort Hare 
    184. University of Venda 
    185. Vicmat Consultants 
    186. Vision Africa Training Institute 
    187. WEINVEST INVESTMENT CC 
    188. Ya Hina Management Consulting and projects 
    189. YAB Business Solutions (Pty)Ltd 
    190. Zanda Izifiso Ezinhle 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.