SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Coach a team member in order to enhance individual performance in work environment 
SAQA US ID UNIT STANDARD TITLE
113909  Coach a team member in order to enhance individual performance in work environment 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard focuses on coaching individuals in a business environment in order to improve the level of performance to meet a team`s required service levels. The learner is required to demonstrate knowledge and skill in an authentic work situation.

The qualifying learner is capable of
  • Explaining the concept of coaching in a business environment.
  • Demonstrating skills and techniques required of a coach.
  • Developing an action plan to coach two team members.
  • Gathering evidence and monitoring progress. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should competent in Communication and Mathematical Literacy at NQF Level 2. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • An action plan should include, but is not limited to reference to key performance areas (KPAs), assessment of the situation, gaps in performance, contracting with learners, time frames, resources required, planned outcomes and the measurement of those outcomes. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the concept of coaching in a business environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The concept of coaching is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. Coaching, counseling, training and mentoring as management tools are explained and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    3. The qualities required of an effective coach are listed and related to the role of team leader or supervisor. 

    SPECIFIC OUTCOME 2 
    Demonstrate skills and techniques required of a coach. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The importance of effective listening is explained and an indication is given of the consequences when managers have poor listening skills. 

    ASSESSMENT CRITERION 2 
    2. Questions are asked to establish the learner`s level of understanding and competence in a specific task. 

    ASSESSMENT CRITERION 3 
    3. The skills required to give different types of feedback are demonstrated for three different scenarios. 

    ASSESSMENT CRITERION 4 
    4. Techniques for leading learners to reflect on their own performance are demonstrated for three different authentic work situations. 

    SPECIFIC OUTCOME 3 
    Develop action plans to coach team members. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The process to be followed in coaching is applied and action plans are developed to coach two team members in specific tasks. 

    ASSESSMENT CRITERION 2 
    2. The roles and responsibilities of coach and learner are explored in order to clarify expectations. 

    SPECIFIC OUTCOME 4 
    Gather evidence and monitor progress. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Evidence of achievement or progress is gathered and a decision is made to sign off, continue coaching or refer the learner for two case studies. 

    ASSESSMENT CRITERION 2 
    2. Feedback from the learner is used to adapt an action plan or change a coaching approach for two different case studies. 

    ASSESSMENT CRITERION 3 
    3. The impact of a coaching process on the performance of a learner is assessed in order to determine return on effort. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems by assessing a situation; determining the gaps in performance and proposing a development plan for two learners. 

    UNIT STANDARD CCFO WORKING 
    A learner is able to work as a member of a team in coaching a team member to improve individual performance in the team. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage his/her activities responsibly and effectively when coaching a team member and giving feedback. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and evaluate information gathering evidence of achievement and assessing return on effort. 

    UNIT STANDARD CCFO COMMUNICATING 
    A learner is able to communicate effectively using in coaching individuals and giving feedback. 

    UNIT STANDARD CCFO DEMONSTRATING 
    A learner is able to demonstrate cultural sensitivity in coaching individuals to improve their level of skill. 

    UNIT STANDARD CCFO CONTRIBUTING 
    A learner is able to act as a responsible citizen in the organisation by identifying gaps in knowledge and skill required to meet a team`s service levels. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48494   National Certificate: Financial Services Management  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  INSETA 
    Core  60369   National Certificate: Strata Control Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  MQA 
    Elective  49752   National Certificate: Environmental Practice  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Elective  58577   National Certificate: General Security Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  SAS SETA 
    Elective  65549   National Certificate: Mining Technical Support  Level 3  NQF Level 03  Reregistered  2023-06-30  MQA 
    Elective  79407   National Certificate: Polymer Compound Manufacturing  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  59019   National Certificate: Tissue Conversion  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 
    Elective  78529   Further Education and Training Certificate: Chemical Operations  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  61949   Further Education and Training Certificate: Pulp and Paper Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  INSETA 
    Elective  59037   Further Education and Training Certificate: Tissue Conversion  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 
    Elective  79246   Further Education and Training Certificate: Wild Land Fire Fighting  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 
    Elective  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. AAH Skills and Development 
    3. ABA Sebenzi 
    4. Alcari Learning Centre (Pty) Ltd 
    5. Andebe Training and Skills Development 
    6. ANGLOGOLD ASHANTI LTD (V/R) 
    7. AVAX SA 481 CC. T/A Mandisa Development Services 
    8. BANA BA THARI MINING TRAINING AND DEVELOPMENT ACADEMY (PTY) LTD 
    9. Bantubanye Skills 
    10. BF QUALITY SOLUTIONS (PTY) LTD 
    11. Boikgantsho Consulting & Events 
    12. Boni Africa Events & Development 
    13. Boydick Business Development Center 
    14. BP SOUTHERN AFRICA (PTY) LIMITED 
    15. Buena Vista Learning Academy 
    16. CKP Development Agency (Pty) Ltd. 
    17. Classic Human Capital Solutions 
    18. CTC College(PTY) LTD. 
    19. De Vries Management & Training Services cc 
    20. DIGGERS TRAINING AND DEVELOPMENT SERVICES 
    21. Ditirelo Skills Development Services 
    22. Driving Sense 
    23. EJW Financial Services (Pty) Ltd 
    24. Elective Training Institute Enterprise CC 
    25. ENB Training Service(PTY)Ltd 
    26. Environmental Leadership Academy 
    27. ERGO BUSINESS DEVELOPMENT ACADEMY NPC 
    28. Faisit (Pty) Ltd 
    29. FORUM SEKURITEIT 
    30. Gemini Training And Development Pty Ltd 
    31. Goitsikitso Enterprise Trading 
    32. Growth Management Consulting 
    33. Heavenly Button Trading CC 
    34. Icando 
    35. INSIMBI SECURITY TRAINING CENTRE 
    36. Institute of Health and Social Care Studies 
    37. Intelligo Solutions Pty (Ltd) 
    38. Invuya Institute of Learning (Pty) Ltd 
    39. IQ Skills Academy (PTY) LTD. 
    40. ITO Focus Reagile 
    41. JJM SECURITY 
    42. Jobafrik Consulting 
    43. KALIDEEN MANAGEMENT SERVICES 
    44. Kgolo Institute 
    45. KHOSITHI TRAINING 
    46. KHUTALA MINING SERVICES PL 
    47. KOKANO PROJECTS PTY LTD 
    48. Kokilesedi Trading 
    49. Legal Environment Safety & Health Requirements cc 
    50. Lewerb Holdings (PTY) Ltd 
    51. License to Skill cc 
    52. LO Tantsi Fire Consultants CC. 
    53. Mangalani Business Enterprises 
    54. Marcado Human Resources Strategies 
    55. MashMP Holdings 
    56. Mashphe Logistics Services 
    57. Masifunde Training Centre (Pty) Ltd 
    58. METSKILL PTY LTD 
    59. Mgwezane Training and Events Management CC. 
    60. Miczo's Enterprise 
    61. Mind Magic Consulting 
    62. Mission Point Consulting 
    63. Mod-Mosh Projects and Consulting (PTY) LTD 
    64. Mortarboard Training Solutions 
    65. Nela Kahle 80 cc 
    66. Nemalale Eagles Consultancy CC 
    67. NETWORX FOR CAREER DEVELOPMENT 
    68. NJ & L Trading Enterprise CC. 
    69. NOMAKU TRADERS CC 
    70. NS Global Academy 
    71. Nyankwavi Investment CC. 
    72. Octomate (Pty) Ltd 
    73. Outsurance Insurance Company Ltd 
    74. PALABORA COPPER (PTY) LTD 
    75. Plastics Federation of South Africa (MIDRAND) (TP) 
    76. Plastics Federation of South Africa (WESTMEAD) (TP) 
    77. Power Rush Trading 170 CC. 
    78. Powernexus 
    79. Puseletso Trading and Projects 
    80. PWI CORPORATE TRAINING PTY LTD 
    81. Related Education Pty Ltd 
    82. Ripple Effect 4 (Pty) Ltd 
    83. RJM Educational Consulting (Pty) Ltd 
    84. SASOL GLOBAL LEARNING 
    85. Sebobatho Project Management 
    86. Seige Trading Solutions 
    87. Senelo Trading CC 
    88. SHAFT SINKERS MINING PTY LTD 
    89. SIBANYE GOLD ACADEMY PROPRIETARY LIMITED 
    90. Siljeur Training Academy 
    91. Skills Priority 
    92. Spring Forest Trading 578 CC 
    93. TACKLE HOF TRADING 
    94. TACTICAL AND STRATEGIC SECURITY TRAINING 
    95. Talent Emporium Academy (PTY) Ltd 
    96. Thando Consulting Services 
    97. The Crimson CO CC. 
    98. The Ed Agency Pty Ltd 
    99. The Institute of Health Risk Managers (Pty) Ltd 
    100. THIZRAM 
    101. THREEWAY CONSULTING 
    102. Thubelihle Graduate Institute 
    103. TLD Consulting 
    104. TLOTSOPARTNERS 
    105. Tshedza Training Technologies (Pty) Ltd 
    106. Tshwane Skills Training Centre 
    107. Umbuso Training Services 
    108. Umfolozi FET College 
    109. University of Venda 
    110. Vicmat Consultants 
    111. WESTERN PLATINUM MINE 
    112. WILLSHIR TRADING 
    113. XL AT Consulting CC 
    114. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.